Bourns
1200 Columbia Avenue,
Riverside, 92507, CA,
United States
Riverside, 92507, CA,
United States
1 877-426-8767
Manufacturing
Bourns Technographics
Bourns Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bourns and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Bourns employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bourns has purchased the following applications: Serrala FinanceSuite for AP Automation in 2015, My Live Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bourns is running and its propensity to invest more and deepen its relationship with Serrala , My Live Chat , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bourns revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bourns intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bourns Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Bourns implemented Serrala FinanceSuite as its AP Automation platform to centralize accounts payable workflows across the corporate finance function. The deployment was positioned to serve Bourns Inc., a global manufacturing company with approximately 9,000 employees and multi-billion dollar revenue, and Serrala FinanceSuite was adopted to manage invoice processing and payment orchestration for the company.
Serrala FinanceSuite was configured to deliver core AP Automation capabilities including automated invoice capture and OCR, invoice validation and three way matching against purchase orders and receipts, configurable approval workflows, exception routing, and payment file generation. Configuration focused on standardizing invoice lifecycles, defining routing and authorization rules, and instituting automated posting templates to streamline AR/GL handoffs.
The implementation integrated Serrala FinanceSuite with Bourns financial systems, including SAP for master data synchronization and ledger posting, enabling end to end transfer of supplier data, invoice posting, and payment instructions. Operational coverage centered on finance and accounting teams responsible for AP processing, supplier invoicing, and treasury coordination, with the solution producing structured payment outputs for bank reconciliation and treasury workflows.
Governance changes accompanied the technical rollout, with documented approval matrices, exception handling procedures, and centralized invoice intake to enforce consistent controls and auditability. Rollout emphasized process standardization within the accounts payable function and the use of Serrala FinanceSuite to instrument workflow, reconciliation, and regulatory recordkeeping for AP Automation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Bourns implemented My Live Chat on its public website to provide web-based customer engagement, using My Live Chat as a Chatbots and Conversational AI solution for customer-facing interactions. The deployment is focused on the corporate site and positions the application to handle inbound customer inquiries and preliminary routing for support and sales inquiries.
My Live Chat was configured as a browser-embedded chat widget delivering real-time messaging, canned responses, session transcripts, and offline message capture. Configuration work emphasized conversational flows and canned reply libraries, with the My Live Chat interface serving as the primary interaction point for agents and automated responses.
Architecturally the implementation sits as a client-side component embedded in web pages, providing synchronous chat sessions and persistent session data for follow up. Operational coverage centers on customer support and inbound sales functions, with the chat widget acting as the initial touchpoint that feeds into existing customer handling workflows.
Governance and rollout included establishing chat handling procedures, agent training on conversation escalation, and retention of session transcripts for audit and follow-up, aligning chat workflows with existing ticketing and customer response processes. The narrative links Bourns My Live Chat Chatbots and Conversational AI to web customer engagement, agent-assisted messaging, and structured conversational governance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Bourns implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment is referenced on the Bourns corporate website, indicating use of cloud-hosted productivity and collaboration tooling across the organization.
The Microsoft 365 rollout focuses on core Collaboration capabilities, including Exchange Online email, SharePoint Online content and intranet services, OneDrive file synchronization, Microsoft Teams messaging and meetings, and the Office desktop and web applications. Configuration signals suggest tenant-level provisioning with group and role based access controls, content management policies, and built-in retention and compliance features common to Microsoft 365 deployments.
Deployment is architected on a Microsoft 365 tenant model, surfaced to users via browser and client access patterns and visible elements on the corporate website. Operational coverage aligns with corporate and manufacturing business functions, enabling cross-functional document collaboration, internal communication, and centralized content publication.
Governance is organized around tenant administration, delegated site and team ownership, and information governance controls to manage access and lifecycle of content. The Microsoft 365 implementation positions Bourns to standardize collaboration workflows and centralized administration under the Microsoft 365 Collaboration environment.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2017 | 2017 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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3D Modeling, Computer-Aided Design (CAD), 2D/3D Simulation | PLM and Engineering |
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2015 | 2015 |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2015 | 2015 |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2015 | 2015 |
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Electronic Design | PLM and Engineering |
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2015 | 2015 |
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Product Lifecycle Management | PLM and Engineering |
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2015 | 2015 |
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Product Lifecycle Management | PLM and Engineering |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Bourns
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bourns Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bourns Technographics
Bourns is a Manufacturing organization based in United States,
with around 9000 employees and annual revenues of $3.20 billion.
Bourns operates a diverse technology stack with applications such as
Serrala FinanceSuite, My Live Chat and Microsoft 365,
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
Bourns has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, My Live Chat and Microsoft.
Bourns recently adopted applications including
Cloudflare CDN in 2021, Microsoft 365 in 2018 and Mouseflow in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bourns’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bourns’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bourns technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.