Boy Scouts of America (Supply Group)
2109 Westinghouse Blvd,
Charlotte, 28273, NC,
United States
Charlotte, 28273, NC,
United States
1 800-323-0736
Retail
Boy Scouts of America (Supply Group) Technographics
Boy Scouts of America (Supply Group) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boy Scouts of America (Supply Group) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 Boy Scouts of America (Supply Group) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boy Scouts of America (Supply Group) has purchased the following applications: Google Pay for Payment Processing in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boy Scouts of America (Supply Group) is running and its propensity to invest more and deepen its relationship with Google , Visa , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boy Scouts of America (Supply Group) revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boy Scouts of America (Supply Group) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boy Scouts of America (Supply Group) Tech Stack and Enterprise Applications
Boy Scouts of America (Supply Group) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Boy Scouts of America (Supply Group) deployed Google Pay to accept web based payments on its Scout Shop ecommerce site. The Google Pay implementation serves Payment Processing for scoutshop.org checkout and the organizations online sales channels in the United States.
The implementation embedded the Google Pay web integration and Web Payments API into the checkout flow to present one touch and mobile wallet payment options and to deliver tokenized payment credentials to backend systems. Integration covers client side JavaScript for payment instrument selection and server side token receipt and verification, enabling standard payment processing workflows and order capture sequencing tied to the ecommerce order flow.
Operational ownership rests with ecommerce and payments functions, with the rollout focused on checkout UX changes, client side payment instrumentation, and server side token handling for Payment Processing. Governance activity included updating acceptance flows and customer facing disclosures to list Google Pay as an available payment method.
|
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
Boy Scouts of America (Supply Group) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Boy Scouts of America (Supply Group) deployed Salesforce Chat formerly Salesforce Live Agent on its public ecommerce site scoutshop.org to provide web based customer support. Salesforce Chat is implemented under the Chatbots and Conversational AI category and is used to handle customer enquiries related to product availability, order status, and returns on the Scout Shop site.
The implementation uses standard Salesforce Chat capabilities including real time web chat sessions, agent availability routing, canned responses, chat transcripts, and session transfer workflows to asynchronous channels. Configuration emphasized agent routing rules, scripted response flows for common inquiries, and transcript capture for operational reporting, with the application supporting customer service and ecommerce support functions on the site. Governance aligned chat handling to support workflows for web support agents and centralize session management during defined service hours.
|
Boy Scouts of America (Supply Group) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Boy Scouts of America (Supply Group) implemented Microsoft 365 for Collaboration. Boy Scouts of America (Supply Group) Microsoft 365 Collaboration is used to support retail operations, merchandising, and corporate productivity across its United States supply and retail teams.
The deployment leverages core Microsoft 365 collaboration capabilities including cloud email and calendaring, cloud document libraries and site content, team chat and conferencing, and file synchronization to enable collaborative editing and shared document management. Microsoft 365 was configured to support intranet style content, document collaboration workflows, and consolidated staff communication aligned to retail and supply chain business functions.
Elements of Microsoft 365 are surfaced on the scoutshop.org website to provide staff facing content and to centralize collaborative resources for store managers and corporate teams. The implementation scopes site level content publishing and centralized document stores that are accessible to distributed retail and corporate users.
Governance emphasizes centralized content permissions, role based access controls, and site provisioning to align content lifecycle and communication workflows with merchandising, inventory, and customer service processes. Operational coverage centers on Supply Group retail and back office functions without external partner attribution in the available record.
|
Boy Scouts of America (Supply Group) eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
|
Boy Scouts of America (Supply Group) SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Warehouse Management | SCM |
|
2017 | 2017 |
|
Boy Scouts of America (Supply Group) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2018 | 2018 |
|
Boy Scouts of America (Supply Group) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Boy Scouts of America (Supply Group) PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Boy Scouts of America (Supply Group) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Boy Scouts of America (Supply Group)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boy Scouts of America (Supply Group) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boy Scouts of America (Supply Group) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boy Scouts of America (Supply Group) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Boy Scouts of America (Supply Group) Technographics
Boy Scouts of America (Supply Group) is a Retail organization based in United States,
with around 1700 employees and annual revenues of $300.0 million.
Boy Scouts of America (Supply Group) operates a diverse technology stack with applications such as
Google Pay, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Boy Scouts of America (Supply Group) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Salesforce and Microsoft.
Boy Scouts of America (Supply Group) recently adopted applications including
Google Pay in 2021, Visa Authorize.Net in 2021 and PayPal Braintree in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boy Scouts of America (Supply Group)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boy Scouts of America (Supply Group)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boy Scouts of America (Supply Group) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.