Breville Group
170-180 Bourke Road, Suite 2 Ground Floor, Alexandria,
Sydney, 2015, NSW,
Australia
Sydney, 2015, NSW,
Australia
61 2 9384-8100
Manufacturing
Breville Group Technographics
Breville Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Breville Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Breville Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Breville Group has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Breville Group is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Breville Group revenues, which have grown to $998.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Breville Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Breville Group Tech Stack and Enterprise Applications
Breville Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Avanade | 2021 | 2022 |
In 2021, Breville Group implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform. The project replaced Microsoft Dynamics AX and was delivered with Microsoft as vendor and Avanade acting as the system integrator, aligning the implementation to Breville Group's global home appliances manufacturing footprint.
The implementation focused on Finance modules within Microsoft Dynamics 365 for Finance and Operations, with configuration, customization and testing led by Dynamics 365 FinOps functional consultants and trainers. Workstreams documented business process and fit gap analysis, planned and executed business requirements discovery sessions with business users, and performed application life cycle management using JIRA. Training need analysis was conducted and both online and offline training materials were developed and delivered to business stakeholders.
Operational coverage targeted finance teams and adjacent business user communities across Breville Group, with consulting and delivery activity noted from Sydney, Australia. Participation in user acceptance testing planning, management and execution was a formal part of the rollout, and scrum planning and stand ups were used to coordinate iterative releases and defect remediation.
Governance combined functional ownership by finance process leads with project delivery managed through scrum rituals and JIRA based ALM, enabling structured UAT gates and training delivery prior to production cutover. The narrative centers on deployment of Microsoft Dynamics 365 for Finance and Operations as the ERP Financial backbone, emphasizing finance configuration, testing, training and governance rather than named downstream integrations.
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Breville Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Breville Group implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment implements Chatbots and Conversational AI to handle customer service inquiries and website driven sales support for the manufacturing company Breville Group.
The implementation embeds Salesforce Chat into website pages to provide real time text conversations, pre chat capture, routing to live agents, session transfer, and transcript capture for case creation. Configurations reflect standard Chatbots and Conversational AI modules including routing and queue management, agent presence controls, and interaction logging for downstream service workflows.
Operational coverage targets Breville Group customer support and ecommerce teams, routing website initiated chats into Salesforce agent workflows and storing conversational records alongside customer interaction history. Integrations are explicitly with the website front end and the Salesforce Chat runtime, enabling agents to access chat transcripts and continue cases through Salesforce.
Governance centers on chat handling workflows, agent availability configuration, and transcript retention policies to ensure consistency in customer interactions. Rollout and day to day operation were focused on aligning agent handling processes and preserving conversation context for service continuity.
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Breville Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Breville Group deployed Microsoft 365 to establish enterprise Collaboration capabilities across its corporate environment. Microsoft 365 is referenced on Breville's public website, indicating a cloud-hosted tenancy delivering collaboration and communications services for the organization. This positions Breville Group Microsoft 365 Collaboration as the primary platform for internal communication, document management, and web-enabled workplace access.
The implementation included standard Microsoft 365 functional modules such as Exchange Online for email, SharePoint Online for intranet and document libraries, and Microsoft Teams for meetings, chat, and collaboration, aligning with common Collaboration workflows. Architecture is cloud-first with a centralized Microsoft 365 tenancy and centralized administration for policy, security, and content governance. Operational coverage spans core corporate functions including marketing, sales, product and support teams, with IT and communications governance managing rollout, permissions, and retention policies.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Breville Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Breville Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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eCommerce | eCommerce |
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2013 | 2013 |
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Breville Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2019 | 2020 |
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Supply Chain Management | SCM |
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2021 | 2022 |
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Breville Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Breville Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Breville Group PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Electronic Design | PLM and Engineering |
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2019 | 2019 |
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Breville Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Breville Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Breville Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Breville Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Breville Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Group CFO | CXO | Finance | |
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Finance Manager - Group Shared Services | Manager | Finance | |
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General Manager, Global Technology Services | Manager | IT | |
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Group Senior Security Analyst | Manager | Finance | |
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Security Solutions Architect | Manager | Finance | |
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Enterprise Services Manager / Group Infrastructure Manager | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Service Delivery Lead | Manager | IT | |
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IT Service Delivery Manager | Manager | IT | |
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Lead Product Manager - Global Business Platforms | Manager | IT | |
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New Product Development Project Manager | Manager | Operations | |
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Project Support Manager / Administrator | Manager | Operations | |
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Group Software Products Officer | Director | IT | |
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Apps Being Evaluated by Breville Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Breville Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Breville Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Breville Group Technographics
Breville Group is a Manufacturing organization based in Australia,
with around 1100 employees and annual revenues of $998.0 million.
Breville Group operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Breville Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Salesforce.
Breville Group recently adopted applications including
LexisNexis ThreatMetrix in 2023, SmartSheet in 2022 and Microsoft Dynamics 365 for Finance and Operations in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Breville Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Breville Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Breville Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.