Bristol Water
Bridgwater Road, Bedminster Down,
Bristol, BS13 7AT,
United Kingdom
Bristol, BS13 7AT,
United Kingdom
44 34 5702-3797
Utilities
Bristol Water Technographics
Bristol Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bristol Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 540 Bristol Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bristol Water has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, Hubspot Live Chat for Chatbots and Conversational AI in 2021, SAP BW (Business Warehouse) for Data Warehouse in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bristol Water is running and its propensity to invest more and deepen its relationship with SAP , HubSpot , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bristol Water revenues, which have grown to $161.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bristol Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bristol Water Tech Stack and Enterprise Applications
Bristol Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Bristol Water implemented SAP ERP ECC 6.0 as its ERP Financial application. The initiative formed part of a customer contact transformation that delivered three new user interfaces for front and back office staff and a new customer-facing website with self service capability integrated to SAP ECC and CRM systems.
Implementation scope centered on customer contact and service request workflows, with explicit migration of Customers and Service Request data using mapping spreadsheets. Configuration work included customer master and transactional data alignment with the SAP ERP ECC 6.0 data model, and functional specifications to support front and back office transaction capture and billing related to the ERP Financial environment.
Integration and rollout activities included end to end system, integration and user acceptance testing, driven by test cases and scripts developed during the program. Design workshops were led to map customer contact processes, produce functional specifications, and create migration and testing artifacts, establishing governance for procedure changes and validation of CRM, web self service and SAP ECC interfaces.
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Bristol Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Bristol Water implemented Hubspot Live Chat on its public website. Hubspot Live Chat is deployed as a Chatbots and Conversational AI capability to provide real-time web messaging and structured customer intake for the utility.
The implementation is a web-embedded deployment of Hubspot Live Chat configured for customer service intake and web support, using category-aligned capabilities such as chat routing to agents, canned responses, transcript capture, and asynchronous follow-up workflows. Operational scope focuses on customer service and contact center workflows, with chat interactions routed into existing service handling processes and logged for use by service teams, enabling consistent conversational handling across the Bristol Water website.
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Bristol Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2013 | 2013 |
In 2013, Bristol Water implemented SAP BW (Business Warehouse) as a Data Warehouse to centralize transactional and master data for finance, human resources, procurement, and CRM reporting. The implementation focused on instrumenting extraction and process chains to feed downstream reporting and to support operational workflows across Finance and HR, and procurement teams.
Configuration work included defining a formal interface between FI and HR to support special cost distributions for wage types, and redesigning a subset of wage type structures to capture more granular payroll charge detail. The SAP BW (Business Warehouse) model was extended with new data elements and mapping logic to retain wage type level cost allocations, with transformations and data models adjusted to support the additional attributes.
Operational integrations addressed SRM and CRM related error patterns, specifically developing discrete service request tracks for SRM zero value errors and errors in the workflow approval process, plus a special change request to permit editing of a shopping cart after approval. BW process chains for CRM were reviewed, new fields were added into the CRM extract and process, deltas were restarted to reinitialize flows, and error logs were examined as part of the restart and reconciliation activities.
Governance work formalized a change request and service request cadence for procurement workflow exceptions and payroll distribution updates, aligning request types with approval workflows and delta monitoring. Error handling and delta restart procedures were documented to support ongoing operations, with owners identified for FI to HR costing interfaces, SRM workflow resolution, and CRM field maintenance.
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Bristol Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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Bristol Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Bristol Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Building Information Modeling | PLM and Engineering |
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2020 | 2020 |
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Bristol Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Bristol Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Bristol Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Bristol Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Information Services | Director | IT | |
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IT Project Manager | Manager | IT | |
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Information Services Network Manager | Manager | IT | |
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Chief Operating Officer | CXO | Finance | |
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Head Of Customer Experience | Director | Customer Service | |
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Head Of Human Resources | Director | HR | |
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Chief Operating Officer | CXO | Finance | |
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Customer Research and Engagement Manager | Manager | Customer Service | |
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Head Of Finance | Director | Finance | |
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Information System & SAP Specialist | Manager | IT | |
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Human Resources Business Partner | Manager | HR | |
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Senior Commercial Finance Manager | Manager | Finance | |
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Construction Manager | Manager | Operations | |
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IT Project Manager | Manager | IT | |
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Asset Planning Manager | Manager | Operations | |
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Apps Being Evaluated by Bristol Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bristol Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bristol Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bristol Water Technographics
Bristol Water is a Utilities organization based in United Kingdom,
with around 540 employees and annual revenues of $161.0 million.
Bristol Water operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Hubspot Live Chat and SAP BW (Business Warehouse),
covering areas like ERP Financial, Chatbots and Conversational AI and Data Warehouse.
Bristol Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and HubSpot.
Bristol Water recently adopted applications including
Hubspot Live Chat in 2021, HubSpot CMS in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bristol Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bristol Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bristol Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.