Brussels Airlines
Av. des Saisons 100/102,
Bruxelles, 1050,
Belgium
Bruxelles, 1050,
Belgium
32 9025 1600
Aerospace and Defense
Brussels Airlines Technographics
Brussels Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Brussels Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3200 Brussels Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Brussels Airlines has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2009, Microsoft 365 for Collaboration in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Brussels Airlines is running and its propensity to invest more and deepen its relationship with Microsoft , Rydoo , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Brussels Airlines revenues, which have grown to $560.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Brussels Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Brussels Airlines Tech Stack and Enterprise Applications
Brussels Airlines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, Brussels Airlines implemented Microsoft Dynamics NAV to centralize core finance and accounting processes. Microsoft Dynamics NAV is an ERP Financial application that Brussels Airlines used to consolidate general ledger, accounts payable, accounts receivable, fixed assets and cash management workflows for the carrier.
An external developer configured Microsoft Dynamics NAV modules including general ledger, accounts payable, accounts receivable, fixed assets, bank reconciliation, budgeting and multi currency ledger support, and implemented role based security and a chart of accounts aligned to airline accounting requirements. Standard ERP Financial functional workflows were applied to automate month end close steps, supplier invoice processing and statutory financial reporting.
Integrations addressed banking interfaces and connections to payroll and procurement systems to support payment runs, vendor invoicing and automated bank reconciliation. Operational coverage centered on finance, accounting, treasury and procurement departments within Brussels Airlines corporate operations.
Governance used centralized finance ownership with change control for configuration updates managed through the external developer, accompanied by staged rollout, process documentation and targeted training for finance teams.
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Expense Management | ERP |
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2017 | 2017 |
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Brussels Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Brussels Airlines implemented Microsoft 365 as its Collaboration platform, deploying the suite to support enterprise communications across its 3200 employees. The Microsoft 365 deployment is positioned to underpin corporate communications, knowledge management, and customer service workflows, aligning Collaboration capabilities with operational needs in Belgium and airline business functions.
The implementation leverages core Microsoft 365 capabilities for email and calendaring, real time meetings and chat, document collaboration, and cloud file storage, using Microsoft 365 to provide Exchange style messaging, Teams style meetings, SharePoint style intranet collaboration and OneDrive style personal file sync. Configuration work focused on provisioning tenant scoped collaboration spaces, document libraries, shared team channels, and role based access patterns to standardize content lifecycle and coauthoring across departments.
Brussels Airlines is using Microsoft 365 on their website, indicating extension of Collaboration assets into public facing touchpoints and content flows. Governance emphasis included centralized identity and access controls, policy templates for information management, and phased rollout of collaboration workspaces to business units, enabling consistent operational controls and standard collaboration workflows across the organization.
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Brussels Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Brussels Airlines implemented DocuSign eSignature. DocuSign eSignature is embedded on the Brussels Airlines public website to provide Digital Signing for customer facing signature capture in booking, check in, and ancillary service workflows. The implementation centralizes electronic signature capture into web based flows, emphasizing browser based envelope execution and recipient authentication.
Functional capabilities deployed include eSignature capture, routing and signer sequencing, certificate of completion audit trails, and configurable signature fields for form driven agreements. Operational ownership spans customer service and legal teams, supporting consent capture and contract acceptance processes initiated on the website. Governance uses DocuSign eSignature native audit logs and document retention features to maintain signature evidence and support compliance for electronic records.
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Brussels Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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Brussels Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Brussels Airlines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Brussels Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Brussels Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Security Information and Event Management (SIEM), Vulnerability Management | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Brussels Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CFO | CXO | Finance | |
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Manager Purchasing & Insurances | Manager | Procurement | |
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Strategic sourcing & procurement manager | Manager | Procurement | |
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VP Finance - Accounting | VP | Finance | |
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Vice President Purchasing and Facilities | VP | Procurement | |
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VP Operations | VP | Operations | |
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CIO | CXO | Finance | |
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IT Operations Solutions & Systems Support Manager | Manager | IT | |
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Finance Manager | Manager | Finance | |
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Financial Controller | Director | Finance | |
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Apps Being Evaluated by Brussels Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Brussels Airlines IT executives and key decision makers. This section highlights Brussels Airlines's latest recorded technology evaluations, including GE Digital Fuel Insight for Analytics and BI on 2024-12-02 and Swiss AS AMOS for Aviation MRO on 2024-12-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Brussels Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-02 | Brussels Airlines | Evaluated | GE Digital | GE Digital Fuel Insight | Analytics and BI | Analytics and BI |
| 2024-12-01 | Brussels Airlines | Evaluated | Swiss Aviation Software | Swiss AS AMOS | Aviation MRO | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Brussels Airlines Technographics
Brussels Airlines is a Aerospace and Defense organization based in Belgium,
with around 3200 employees and annual revenues of $560.0 million.
Brussels Airlines operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Microsoft 365 and DocuSign eSignature,
covering areas like ERP Financial, Collaboration and Digital Signing.
Brussels Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and DocuSign.
Brussels Airlines recently adopted applications including
DocuSign eSignature in 2021, Microsoft Azure Cloud Services in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Brussels Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Brussels Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Brussels Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.