BSI Group
389 Chiswick High Rd,
London, W4 4AL,
United Kingdom
London, W4 4AL,
United Kingdom
44 20 8996-9000
Professional Services
BSI Group Technographics
BSI Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BSI Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5965 BSI Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BSI Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Workday Recruiting for Recruiting, Applicant Tracking System in 2015, Zendesk Chat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BSI Group is running and its propensity to invest more and deepen its relationship with SAP , Workday , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BSI Group revenues, which have grown to $853.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BSI Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BSI Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
BSI Group implemented SAP S/4 HANA in 2019 to establish an ERP Financial platform supporting Regulatory services and Group IT initiatives. The implementation was executed alongside two coordinated programs, KTLO and Sure II, with KTLO comprising three discrete projects named Tiberius 2 focused on MDR and IVDR regulatory developments, the E-Reports project delivering a new e reporting platform, and the Microbiology project addressing reporting and forecasting requirements.
The SAP S/4 HANA deployment emphasized core ERP Financial capabilities, including general ledger, accounts payable and receivable, centralized financial master data, period close orchestration, and financial reporting to support regulatory billing and compliance workflows. Project scope included configuring S4HANA to accept transactional feeds from the new e reporting platform and to surface financial data for the Microbiology reporting and forecasting use case, alongside a greenfield implementation of a new workflow tool to operationalize regulatory case processing.
Governance was led from Group IT in the initiation phase, with responsibilities to define scope of work, specify critical success factors, and secure acceptance and funding for the proposed solution. The programs progressed through pilot phases with demos to obtain business approval and funding for full greenfield rollout, while Sure II focused on designing a new scalable operating model and revised operating processes to address existing drags on operating efficiency within Regulatory services.
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, BSI Group implemented Workday Recruiting as its primary applicant tracking platform, deploying the application categorized as Recruiting,Applicant Tracking System to manage external hiring and careers site traffic. The Workday Recruiting instance is published as the public careers portal via a Workday-hosted recruiting URL, making Workday Recruiting the front-end candidate intake and job posting surface for BSI Group.
The implementation centers on core applicant tracking workflows consistent with an ATS, including job requisition creation, candidate application intake through the careers site, candidate tracking and progression through interview stages, and offer initiation. Operational ownership sits with Talent Acquisition and HR functions, which configured recruiting workflows and approval chains inside Workday Recruiting to standardize hiring processes across the organization.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, BSI Group implemented Zendesk Chat, deploying a public-facing conversational layer classified under Chatbots and Conversational AI on its corporate website. The deployment focused on website-based customer engagement, embedding the Zendesk Chat live chat widget to capture visitor inquiries and route interactions to support staff.
Zendesk Chat was configured with agent dashboards, chat routing into queues, canned responses and transcript capture to support web support workflows. Functional capabilities implemented included real-time visitor monitoring, proactive chat triggers, agent presence and hand-off workflows, and session logging for audit and quality review.
Operational scope covered customer service and web support teams, centralizing inbound web conversations into a managed queue model and aligning agents with chat-specific workstreams. Integration scope was limited to the website front end, with chat sessions embedded in customer-facing pages and conversation records retained within Zendesk Chat for operational review.
Governance emphasized chat handling processes, transcript retention policies and role-based access to the Zendesk Chat dashboard, establishing response workflows and oversight procedures. Monitoring and reporting capabilities within Zendesk Chat were used to instrument conversational activity and support ongoing operational governance.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management, Enterprise Content Management | Content Management |
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2016 | 2016 |
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Video Editing | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at BSI Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BSI Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BSI Group Technographics
BSI Group is a Professional Services organization based in United Kingdom,
with around 5965 employees and annual revenues of $853.0 million.
BSI Group operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday Recruiting and Zendesk Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
BSI Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Zendesk.
BSI Group recently adopted applications including
Dstillery Audiences (exMedia6Degrees) in 2021, OneTrust CookiePro in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BSI Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BSI Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BSI Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.