British Telecom
1 Braham Street,
London, E1 8EE, CA,
United Kingdom
London, E1 8EE, CA,
United Kingdom
44 20 7356-5000
Communications
British Telecom Technographics
British Telecom Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85300 British Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
British Telecom has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Benefex OneHub | Benefits for Benefits Administration in 2019, Equifax TDX Group for Debt Collection and Recovery in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Telecom is running and its propensity to invest more and deepen its relationship with SAP , Experian , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Telecom revenues, which have grown to $26.83 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Telecom Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2023 | 2023 |
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Expense Management | ERP Financial Management |
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2014 | 2015 |
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Payment Processing | ERP Financial Management |
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2006 | 2006 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
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Candidate Relationship Management | HCM |
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2019 | 2020 |
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Compensation Management | HCM |
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2022 | 2023 |
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Contingent Labor Management | HCM |
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2019 | 2020 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2024 | 2024 |
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Onboarding | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2021 | 2022 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Skills Intelligence | HCM |
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2019 | 2019 |
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Skills Intelligence | HCM |
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2023 | 2023 |
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Succession and Leadership Planning | HCM |
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2021 | 2022 |
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Talent Sourcing | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2021 | 2022 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2017 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax TDX Group | Debt Collection and Recovery | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 British Telecom deployed Equifax TDX Group by implementing the Equifax TDX Group real-time Query Portal to manage external DCA queries. The project was positioned in the Debt Collection and Recovery category and targeted BT's telecoms collections and finance operations in the United Kingdom.
The implementation centered on the Equifax TDX Group real-time Query Portal as the operational module, providing real-time query intake for external debt collection agencies, automated response workflows, and account-level resolution support to handle inbound DCA enquiries. Configuration emphasized rapid provisioning and workflow orchestration to enable consistent, automated query handling across collections teams, aligning portal capabilities with standard Debt Collection and Recovery functional workflows.
Deployment was completed over a two week period with minimal IT integration, enabling fast operational adoption by collections and finance staff and by external DCAs. Governance changes focused on centralizing external DCA query handling through the portal and formalizing response workflows; rollout covered UK telecoms collections operations. Documented outcomes for the engagement included a 100% query response rate, a 30% uplift on queried accounts and over £1m additional collections in the first 12 months.
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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OSS/BSS | ERP Services and Operations |
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2010 | 2010 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI infrastructure | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2023 | 2024 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Speech Recognition AI | AI-Powered Application |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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1999 | 1999 |
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Process Mining | Analytics and BI |
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2016 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2023 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
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2015 | 2017 |
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Supply Chain Management | SCM |
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2017 | 2017 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
|
2021 | 2021 |
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Financial Consolidation and Close | EPM |
|
2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2020 | 2020 |
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IT Service Management | ITSM |
|
2006 | 2007 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2010 | 2011 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2015 |
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Sourcing | Procurement |
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2021 | 2021 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
|
2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
|
2017 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Robotic Process Automation | PaaS |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2015 |
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Content Delivery Network | IaaS |
|
2016 | 2016 |
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Content Delivery Network | IaaS |
|
2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2021 | 2022 |
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Servers, Storage and Networking | IaaS |
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2004 | 2004 |
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Single Sign-On (SSO) | IaaS |
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2004 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2018 | 2018 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2025 | 2025 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2024 |
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Network Detection and Response (NDR) | CyberSecurity |
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2023 | 2023 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PEO (Professional Employer Organization) | Professional Services |
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2005 | 2006 |
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Professional Services | Professional Services |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at British Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by British Telecom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD British Telecom Technographics
British Telecom is a Communications organization based in United Kingdom,
with around 85300 employees and annual revenues of $26.83 billion.
British Telecom operates a diverse technology stack with applications such as
SAP S/4 HANA, Benefex OneHub | Benefits and Equifax TDX Group,
covering areas like ERP Financial, Benefits Administration and Debt Collection and Recovery.
British Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and Equifax.
British Telecom recently adopted applications including
CoreWeave Compute Services in 2025, Verint Quality Bots in 2025 and CrowdStrike Falcon Go in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.