British Telecom
1 Braham Street,
London, E1 8EE, CA,
United Kingdom
London, E1 8EE, CA,
United Kingdom
44 20 7356-5000
Communications
British Telecom Technographics
British Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by British Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85300 British Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
British Telecom has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Benefex OneHub | Benefits for Benefits Administration in 2019, Equifax TDX Group for Debt Collection and Recovery in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems British Telecom is running and its propensity to invest more and deepen its relationship with SAP , Experian , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing British Telecom revenues, which have grown to $26.83 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for British Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
British Telecom Tech Stack and Enterprise Applications
British Telecom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019 British Telecom selected SAP S/4 HANA as the foundation for its ERP Financial strategy, initiating a multi-year programme to modernise finance, procurement and workforce management. The decision was part of BT Group’s Making Finance Brilliant Programme and HR Transformation Programme, which target centralized finance operations, improved colleague experience and increased transparency across the business.
SAP S/4 HANA Finance was implemented as a centralised, streamlined finance solution to serve as BT Group’s digital core, standardising end to end transactional processes and financial close workflows. The implementation scope encompassed finance modules and transactional processing, procurement and workforce management capabilities, with SAP S/4 HANA positioned to deliver timely and actionable business insights across global operations.
The deployment architecture leverages the SAP Cloud Platform and SAP Analytics Cloud to provide extensible cloud services and analytics, while adjacent cloud applications were planned for integration. BT Group integrated SAP Ariba for procurement, SAP Concur for expenses, SAP Fiori UX for modernized user experience, and Opentext invoice management for invoice handling, and selected SAP SuccessFactors and SAP Fieldglass to transform learning, talent acquisition and contingent workforce management.
Rollout and governance were organized under enterprise programmes to centralize finance governance and align HR processes with organisational strategy, with implementation starting in 2019 and go lives expected from 2020 onwards. The programme explicitly aims to increase transparency, streamline costs to serve, improve colleague experience and enable a platform for future innovation and cost efficiencies without specifying quantitative outcomes.
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ERP Financial | ERP |
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2023 | 2023 |
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Expense Management | ERP |
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2014 | 2015 |
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Payment Processing | ERP |
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2006 | 2006 |
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Payment Processing | ERP |
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2020 | 2020 |
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British Telecom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, British Telecom deployed Benefex OneHub | Benefits as its chosen Benefits Administration platform. The implementation targeted Benefits Administration for BT's global employee population of 85,300, centralizing benefits enrollment and lifecycle workflows under a single vendor application.
Benefex OneHub | Benefits was configured to provide employee self-service enrollment, open enrollment management, life event processing, eligibility rule configuration, benefits configuration and catalog management, and standard benefits reporting and analytics. The deployment emphasized role based administration interfaces for HR and total rewards teams, and automated enrollment workflows consistent with Benefits Administration functional patterns.
Architecturally the implementation was delivered as a centralized benefits administration platform designed to support enterprise scale configuration and policy controls, with payroll and HR operational teams as primary business stakeholders. Governance focused on centralized benefits policy management, defined eligibility and enrollment windows, and administrative controls for benefits configuration and auditability. The deployment narrative positions British Telecom Benefex OneHub | Benefits as an HR and Total Rewards operational platform for administering employee benefits at scale.
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Candidate Relationship Management | HCM |
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2019 | 2020 |
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Compensation Management | HCM |
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2022 | 2023 |
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Contingent Labor Management | HCM |
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2019 | 2020 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2024 | 2024 |
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Onboarding | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2021 | 2022 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2020 |
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Skills Intelligence | HCM |
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2019 | 2019 |
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Skills Intelligence | HCM |
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2023 | 2023 |
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Succession and Leadership Planning | HCM |
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2021 | 2022 |
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Talent Sourcing | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2021 | 2022 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2017 | 2018 |
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British Telecom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax TDX Group | Debt Collection and Recovery | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 British Telecom deployed Equifax TDX Group by implementing the Equifax TDX Group real-time Query Portal to manage external DCA queries. The project was positioned in the Debt Collection and Recovery category and targeted BT's telecoms collections and finance operations in the United Kingdom.
The implementation centered on the Equifax TDX Group real-time Query Portal as the operational module, providing real-time query intake for external debt collection agencies, automated response workflows, and account-level resolution support to handle inbound DCA enquiries. Configuration emphasized rapid provisioning and workflow orchestration to enable consistent, automated query handling across collections teams, aligning portal capabilities with standard Debt Collection and Recovery functional workflows.
Deployment was completed over a two week period with minimal IT integration, enabling fast operational adoption by collections and finance staff and by external DCAs. Governance changes focused on centralizing external DCA query handling through the portal and formalizing response workflows; rollout covered UK telecoms collections operations. Documented outcomes for the engagement included a 100% query response rate, a 30% uplift on queried accounts and over £1m additional collections in the first 12 months.
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Insurance Policy Administration | ERP Services and Operations |
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2018 | 2018 |
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OSS/BSS | ERP Services and Operations |
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2010 | 2010 |
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British Telecom AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI infrastructure | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Generative AI Platforms | AI Development |
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2023 | 2024 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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British Telecom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Speech Recognition AI | AI-Powered Application |
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2017 | 2017 |
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British Telecom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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1999 | 1999 |
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Process Mining | Analytics and BI |
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2016 | 2017 |
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British Telecom Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2023 | 2024 |
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British Telecom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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British Telecom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2018 | 2018 |
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British Telecom eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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British Telecom SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Demand Forecasting and Planning | SCM |
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2015 | 2017 |
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Supply Chain Management | SCM |
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2017 | 2017 |
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British Telecom CRM
British Telecom EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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British Telecom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2006 | 2007 |
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British Telecom PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2010 | 2011 |
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British Telecom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2015 |
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Sourcing | Procurement |
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2021 | 2021 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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British Telecom SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2022 | 2022 |
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British Telecom TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
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2017 | 2018 |
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British Telecom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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British Telecom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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Network Management and Monitoring | IaaS |
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2021 | 2022 |
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Servers, Storage and Networking | IaaS |
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2004 | 2004 |
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Single Sign-On (SSO) | IaaS |
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2004 | 2004 |
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British Telecom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2018 | 2018 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2025 | 2025 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2024 |
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Network Detection and Response (NDR) | CyberSecurity |
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2023 | 2023 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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British Telecom Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2005 | 2006 |
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Professional Services | Professional Services |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at British Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of HR | Director | HR | |
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Chief HR Officer, Global Services | CXO | HR | |
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Chief Technology and Information Officer | CXO | IT | |
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Chief Architect, Digital | Manager | Finance | |
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Transformation Director, Dynamic Infrastructure - Networks at BT | Director | Operations | |
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Director, Customer Experience & Go-to-Market - BT Central Business Services | Director | Customer Service | |
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Vice President HR | VP | HR | |
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HR Director | Director | HR | |
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Managing Director Global Portfolio | Director | Investment | |
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GM Cloud UC and CRM | CXO | IT | |
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Head of Operations & Client Engagement | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Head of Customer Marketing | Director | Customer Service | |
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Director People Reporting & Analytics | Director | HR | |
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HR Director | Director | HR | |
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Human Resources Director | Director | HR | |
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HR Technology Director | Director | HR | |
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Chief People & Culture Officer | CXO | HR | |
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Head of Talent Acquisition, Contingent & Operations | Director | HR | |
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TA Director | Director | HR | |
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Director, Talent Acquisition | Director | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Talent Acquisition Lead | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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People and HR Service Delivery Director | Director | HR | |
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Talent Acquisition Lead | Manager | HR | |
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Talent Acquisition Lead - Global & Operations | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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TA Operations Manager | Manager | HR | |
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Apps Being Evaluated by British Telecom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from British Telecom IT executives and key decision makers. This section highlights British Telecom's latest recorded technology evaluations, including CyberArk for Identity and Access Management (IAM) on 2024-07-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the British Telecom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-02 | British Telecom | Evaluated | CyberArk Software Ltd. | CyberArk | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD British Telecom Technographics
British Telecom is a Communications organization based in United Kingdom,
with around 85300 employees and annual revenues of $26.83 billion.
British Telecom operates a diverse technology stack with applications such as
SAP S/4 HANA, Benefex OneHub | Benefits and Equifax TDX Group,
covering areas like ERP Financial, Benefits Administration and Debt Collection and Recovery.
British Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benefex, a Zellis Company and Equifax.
British Telecom recently adopted applications including
CoreWeave Compute Services in 2025, Verint Quality Bots in 2025 and CrowdStrike Falcon Go in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of British Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates British Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete British Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.