Muenchen, 80804,
Germany
burgerme Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by burgerme and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 burgerme employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that burgerme has purchased the following applications: SIDES Call Center for Call Center in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems burgerme is running and its propensity to invest more and deepen its relationship with SIDES or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing burgerme revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for burgerme intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SIDES | Legacy | SIDES Call Center | Call Center | CRM | n/a | 2014 | 2014 |
In 2014, burgerme implemented SIDES Call Center in Germany using the Call Center category to centralize customer contact and ordering workflows for its restaurant network. The SIDES Call Center deployment is documented in the vendor case study and is described as the core platform for order management and loyalty CRM to increase direct web and app orders.
The implementation utilized the Call-Center Software and Webshop modules from SIDES, configured to capture inbound phone and web/app orders, surface customer loyalty profiles, and route fulfillment to delivery operations. Functional capabilities include order capture, customer profile and loyalty redemption, and orchestration of delivery order status, consistent with Call Center operational workflows.
Integrations focused on Webshop order flows and delivery operations to shift volume away from third-party marketplaces and into direct channels, as recorded in the SIDES customer case study for Germany. The case study notes burgerme as a customer since 2014 and reports measurable increases in orders and customer retention, and reduced marketplace commissions as the primary business outcomes.
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