San Jose, 10108,
Costa Rica
Cabletica Costa Rica Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cabletica Costa Rica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Cabletica Costa Rica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cabletica Costa Rica has purchased the following applications: Aheeva Analytics for Call Center, Customer Analytics in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cabletica Costa Rica is running and its propensity to invest more and deepen its relationship with Aheeva or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cabletica Costa Rica revenues, which have grown to $256.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cabletica Costa Rica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Aheeva | Legacy | Aheeva Analytics | Call Center, Customer Analytics | CRM | n/a | 2009 | 2009 | In 2009, Cabletica Costa Rica implemented Aheeva Analytics to support its contact center and customer service operations. Cabletica Costa Rica put Aheeva Analytics into production the same year as part of its use of Aheeva contact center solutions, with deployment focused on Costa Rica customer service sites and agent workgroups. Aheeva Analytics was configured to deliver Call Center,Customer Analytics capabilities including real time dashboards for supervisors, historical reporting and trend analysis for operations, agent performance and quality assurance scorecards, and IVR and queue performance metrics. The implementation emphasized configurable KPI reporting and call recording analytics to support operational reporting, workforce insight, and SLA monitoring typical of customer analytics platforms. Operational coverage included contact center agents, team supervisors, quality assurance teams, and operations management within Cabletica Costa Rica. Governance centered on role based access to dashboards and scheduled reporting, with local configuration of KPIs and reporting cadences to align contact center workflows and quality processes. The Aheeva Analytics deployment was integrated with Aheeva contact center components for call detail records and recording ingestion, enabling a unified analytics layer for Cabletica Costa Rica customer service operations. Staff profiles and vendor references indicate ongoing use of Aheeva Analytics within the carrier grade contact center environment starting in 2009. |
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