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Caesars Entertainment Operating Company
Location
1 Caesars Palace Dr,
Las Vegas, 89109-8969, NV,
United States
Website
https://www.caesarscasino.com/
Phone
1 702-407-6000
Artw industry
Leisure and Hospitality
Employee
Revenue

Caesars Entertainment Operating Company Technographics

Caesars Entertainment Operating Company Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Caesars Entertainment Operating Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Caesars Entertainment Operating Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Caesars Entertainment Operating Company has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016, OtherLevels Sports Engagement Platform for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Caesars Entertainment Operating Company is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Caesars Entertainment Operating Company revenues, which have grown to $2.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Caesars Entertainment Operating Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Caesars Entertainment Operating Company Tech Stack and Enterprise Applications

Caesars Entertainment Operating Company AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016 Caesars Entertainment Operating Company deployed Zendesk Chat on its public website to provide web-based guest engagement and real-time customer support. Zendesk Chat is implemented as the site-facing chat capability within the Chatbots and Conversational AI category and supports online customer service functions for Caesars Entertainment Operating Company. The implementation uses the Zendesk Chat application to deliver a web-embedded chat widget and an agent console, providing live chat interactions, proactive messaging triggers, basic agent routing, and persistent conversation history for support continuity. Configuration focuses on session-based chat handling, queueing logic for agents, canned responses and transcript capture, reflecting standard Chatbots and Conversational AI functional workflows. Operational coverage centers on website-driven customer support and guest services workflows, with the Zendesk Chat deployment aligned to online support queues and agent staffing models. Governance emphasizes chat transcript retention and alignment with customer service processes, while monitoring and workflow rules are used to coordinate handoffs between web chat and broader customer service channels.
Caesars Entertainment Operating Company Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2016 2016
In 2016 Caesars Entertainment Operating Company implemented Google Workspace (Formerly Google G-Suite) as an enterprise Collaboration platform. The implementation is observable on Caesars' public website and aligns with an organization-wide deployment supporting approximately 30,000 employees across corporate and property operations. Caesars Entertainment Operating Company Google Workspace (Formerly Google G-Suite) provides the core Collaboration footprint for corporate email, calendaring and content collaboration. Configuration centered on standard Google Workspace functional modules such as Gmail, Google Drive, Google Docs, Sheets, Slides, Google Meet and Google Calendar, managed through the Google Workspace Admin Console and organizational unit policies. The deployment architecture would be expected to include centralized account provisioning, domain management, email routing and group management, plus device and data governance controls consistent with Collaboration platform practices. The presence of Google Workspace on the public site indicates use of Google Workspace assets in conjunction with Caesars' web presence and broader corporate communications infrastructure.
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2022 2022
Caesars Entertainment Operating Company CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OtherLevels Legacy OtherLevels Sports Engagement Platform Customer Engagement CRM n/a 2020 2020
In 2020, Caesars Entertainment Operating Company deployed OtherLevels Sports Engagement Platform, a Customer Engagement application, on its consumer-facing website. The OtherLevels Sports Engagement Platform was implemented to deliver sports-focused on-site experiences and to centralize customer engagement controls for Caesars' online audience. Implementation emphasized customer engagement capabilities common to the Customer Engagement category, including real-time sports content delivery, personalized messaging, in-browser notifications, campaign orchestration, and behavioral segmentation. Configuration work included audience segmentation rules, event-driven triggers, content routing, and campaign templates to support recurring sports events and promotions. Deployment architecture centers on web instrumentation, with the platform embedded in Caesars' site to capture user events and deliver client-side engagement experiences. Operational scope is the consumer-facing web channel, with the implementation designed to surface sports content and promotions directly within on-site journeys. Governance and operational ownership were organized around digital marketing and product teams responsible for campaign configuration, creative variations, and audience rule sets, with phased activation of engagement modules to manage rollout risk. This configuration ties Caesars Entertainment Operating Company, OtherLevels Sports Engagement Platform, Customer Engagement, to marketing and product business functions.
Customer Support CRM 2016 2016
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2014 2014
Digital Advertising Platform CRM 2014 2014
Caesars Entertainment Operating Company IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2022 2022

IT Decision Makers and Key Stakeholders at Caesars Entertainment Operating Company

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Caesars Entertainment Operating Company Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Caesars Entertainment Operating Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Caesars Entertainment Operating Company digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Caesars Entertainment Operating Company Technographics
Caesars Entertainment Operating Company is a Leisure and Hospitality organization based in United States, with around 30000 employees and annual revenues of $2.18 billion.
Caesars Entertainment Operating Company operates a diverse technology stack with applications such as Zendesk Chat, Google Workspace (Formerly Google G-Suite) and OtherLevels Sports Engagement Platform, covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
Caesars Entertainment Operating Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Google and OtherLevels.
Caesars Entertainment Operating Company recently adopted applications including Slack Connect in 2022, Cloudflare CDN in 2022 and Microsoft 365 in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Caesars Entertainment Operating Company’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Caesars Entertainment Operating Company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Caesars Entertainment Operating Company technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.