Cafepress.com
11909 Shelbyville Road,
Louisville, 40243, KY,
United States
Louisville, 40243, KY,
United States
1 877-809-1659
Professional Services
Cafepress.com Technographics
Cafepress.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cafepress.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Cafepress.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cafepress.com has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011, MicroStrategy ONE Analytics for Analytics and BI in 2012, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cafepress.com is running and its propensity to invest more and deepen its relationship with LivePerson , Zendesk , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cafepress.com revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cafepress.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cafepress.com Tech Stack and Enterprise Applications
Cafepress.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Cafepress.com implemented LivePerson Conversational Cloud. The deployment uses LivePerson Conversational Cloud as a Chatbots and Conversational AI solution embedded on the public website to support customer-facing messaging and real-time chat.
The implementation focuses on conversational bot flows, session-based routing to human agents, and analytics-driven conversation monitoring, capabilities consistent with LivePerson Conversational Cloud. LivePerson Conversational Cloud was configured to manage web chat sessions, handle scripted intent flows, and surface dashboards for conversational performance and operational visibility.
Technically the solution is delivered as a web chat integration embedded into Cafepress.com pages, interfacing with the site front end to capture visitor context and session data for inline support. Operational ownership is aligned with customer service and e-commerce support workflows, with governance covering intent model tuning, escalation rules, and agent transfer procedures to maintain conversational quality.
The rollout emphasizes continuous tuning and conversational governance, with ongoing configuration of intent sets and monitoring of conversational metrics to sustain the chat channel for order assistance and customer inquiries.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Cafepress.com Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2012 | 2018 |
In 2012, Cafepress.com implemented MicroStrategy ONE Analytics to centralize reporting and analytics for its online merchandising operations. The deployment targeted Analytics and BI use cases including weekly sales reporting, promotional performance tracking, and client-facing reporting for corporate online stores managed out of San Mateo, CA.
MicroStrategy ONE Analytics was configured to deliver interactive dashboards and scheduled report distribution to account managers and clients, supporting dashboarding, scheduled batch reporting, data modeling for merchandising performance, and ad-hoc analysis workflows. The platform was used to generate weekly sales reports and to surface insights that informed merchandising recommendations, promotional ideas, and creative decisions while aligning with ongoing SEO and SEM research activities.
The MicroStrategy ONE Analytics implementation integrated explicitly with Google Analytics for web traffic and engagement metrics and ingested sales and merchandising data to produce unified client reports. Operational coverage included Sales, Client Services, Merchandising, and Marketing teams, with governance organized around a weekly reporting cadence, client communications via email and conference calls, and editorial support for licensed image edits and basic HTML merchandising updates. MicroStrategy ONE Analytics served as the central Analytics and BI layer supporting routine client reporting and merchandising decision workflows.
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Cafepress.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Cafepress.com deployed Adobe Connect as its Audio Video and Web Conferencing solution on the corporate website. Cafepress.com implemented Adobe Connect to deliver embedded web conferencing and live webinar capability directly through site pages for customer interaction and partner sessions.
Adobe Connect was configured to leverage core conferencing capabilities such as persistent virtual meeting rooms, content sharing pods, screen sharing, session recording, breakout rooms, polling, and attendee management. Configuration centered on scheduled webinar workflows and on-demand meeting rooms, with administrative controls for host permissions and recorded content access.
The implementation is surfaced on the public website to support customer-facing events and internal collaboration across product, marketing, and support functions. Governance is centered on platform administrators who manage user roles, session scheduling, and content lifecycle, while operational usage is routed through site registration and session access flows using Adobe Connect.
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Collaboration | Collaboration |
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2016 | 2016 |
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Cafepress.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2007 | 2007 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Cafepress.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2010 | 2010 |
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Cafepress.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Cafepress.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Cafepress.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Cafepress.com
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Business Intelligence | Director | IT | |
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Manager, IT Services and Security | Manager | IT | |
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VP, Marketing | VP | Marketing | |
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Apps Being Evaluated by Cafepress.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cafepress.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cafepress.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cafepress.com Technographics
Cafepress.com is a Professional Services organization based in United States,
with around 450 employees and annual revenues of $90.0 million.
Cafepress.com operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, MicroStrategy ONE Analytics and Adobe Connect,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Cafepress.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, MicroStrategy and Adobe Systems.
Cafepress.com recently adopted applications including
LiveChat in 2021, FreshDesk Customer Support in 2021 and Twilio Sendgrid in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cafepress.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cafepress.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cafepress.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.