Cambridge Savings Bank
1374 Massachusetts Avenue,
Cambridge, 02138, MA,
United States
Cambridge, 02138, MA,
United States
1 888-418-5626
Banking and Financial Services
Cambridge Savings Bank Technographics
Cambridge Savings Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cambridge Savings Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Cambridge Savings Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cambridge Savings Bank has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cambridge Savings Bank is running and its propensity to invest more and deepen its relationship with Fiserv , NCR Voyix , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cambridge Savings Bank revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cambridge Savings Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cambridge Savings Bank Tech Stack and Enterprise Applications
Cambridge Savings Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Cambridge Savings Bank deployed Fiserv DNA Bank Platform as its Core Banking system to centralize account and customer data for downstream analytics and reporting. The Fiserv DNA Bank Platform served as the system of record and was instrumented to feed CRM and BI extracts used by marketing and retail analytics.
Implementation included BI and reporting instrumentation using the Fiserv DNA CRM/BI Suite alongside custom extraction and query development. Developers built queries in SQL Server Management Studio, Oracle SQL Developer and within the Fiserv DNA CRM/BI Suite, and engineered Tableau dashboards to track balances, product usage, account openings and closings, new product adoption, branch activity and customer activity.
Integrations focused on direct SQL extraction from SQL Server and Oracle databases and CRM/BI exports from Fiserv DNA, with ETL flows built in Tableau Prep to combine multiple data sources and produce consolidated single data sources published to Tableau Server. Operational coverage was concentrated on the Marketing and Retail departments, providing branch and customer activity visibility for business users.
Governance and operationalization emphasized documentation and self-service, with procedural documents created and maintained to support ETL maintenance, query updates and dashboard lifecycle management. The program explicitly prioritized building self-service reports and dashboards to reduce duplicated data requests and to give business users greater autonomy.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Cambridge Savings Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Cambridge Savings Bank implemented LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud is deployed as a Chatbots and Conversational AI platform to support customer engagement and online servicing for the bank’s website visitors.
Deployment is focused on web-based conversational modules consistent with Chatbots and Conversational AI functionality, including automated intent classification, conversational flow orchestration, escalation paths to human agents, session persistence, and analytics instrumentation. Operational coverage centers on customer support and digital engagement workflows, with governance organized around conversation design, an intent catalog and ongoing bot tuning to maintain accuracy and compliance with banking service processes.
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Cambridge Savings Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Cambridge Savings Bank implemented Cisco Webex Meetings on their website. The deployment uses Cisco Webex Meetings as a cloud-hosted Audio Video and Web Conferencing solution embedded in customer-facing pages and provisioned for internal collaboration at the United States bank with approximately 500 employees. The presence of Cisco Webex Meetings in the site source indicates a web integration designed to initiate live meeting sessions directly from the bank's public channels.
Cisco Webex Meetings was configured to provide core audio, video, screen sharing, meeting scheduling, and recording capabilities consistent with Audio Video and Web Conferencing implementations. Operational ownership is centralized through IT and client-facing teams, with administration and access controls applied to align conferencing use across customer engagement and corporate collaboration workflows. The implementation centers on Cisco's cloud meeting platform integrated into web session flows, delivering hosted conferencing functionality to support both external customer interactions and internal team meetings.
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Cambridge Savings Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Cambridge Savings Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Cambridge Savings Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM and Investor Relationship Management | Investment Management |
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2016 | 2016 |
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Cambridge Savings Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Cambridge Savings Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Cambridge Savings Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Cambridge Savings Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cambridge Savings Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cambridge Savings Bank IT executives and key decision makers. This section highlights Cambridge Savings Bank's latest recorded technology evaluations, including Q2 Digital Banking Platform for Digital Banking on 2026-02-24, Apollo for Project Portfolio Management on 2024-09-14, and Finastra Encore Teller for Digital Banking on 2024-07-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cambridge Savings Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-24 | Cambridge Savings Bank | Evaluated | Q2 Software | Q2 Digital Banking Platform | Digital Banking | ERP Services and Operations |
| 2024-09-14 | Cambridge Savings Bank | Evaluated | Applicom and The Open Company Partners | Apollo | Project Portfolio Management | PPM |
| 2024-07-06 | Cambridge Savings Bank | Evaluated | Finastra | Finastra Encore Teller | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Cambridge Savings Bank Technographics
Cambridge Savings Bank is a Banking and Financial Services organization based in United States,
with around 500 employees and annual revenues of $120.0 million.
Cambridge Savings Bank operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, LivePerson Conversational Cloud and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Cambridge Savings Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, LivePerson and Cisco Systems.
Cambridge Savings Bank recently adopted applications including
Freshservice in 2023, LivePerson Conversational Cloud in 2021 and Fiserv DNA Bank Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cambridge Savings Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cambridge Savings Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cambridge Savings Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.