List of Finastra Encore Teller Customers
Finastra
4 Kingdom Street Paddington,
London, W2 6BD,
United Kingdom
London, W2 6BD,
United Kingdom
44 20 3320-5023
Professional Services
10700
$2.1B
Since 2010, our global team of researchers has been studying Finastra Encore Teller customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Finastra Encore Teller for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Finastra Encore Teller for Digital Banking include: Truist, a United States based Banking and Financial Services organisation with 38062 employees and revenues of $20.32 billion, Navy Federal Credit Union, a United States based Banking and Financial Services organisation with 24000 employees and revenues of $12.51 billion, First Citizens Bank, a United States based Banking and Financial Services organisation with 17191 employees and revenues of $9.73 billion, Northern Trust, a United States based Banking and Financial Services organisation with 23000 employees and revenues of $6.77 billion, TD Bank US, a United States based Banking and Financial Services organisation with 26714 employees and revenues of $6.60 billion and many others.
Contact us if you need a completed and verified list of companies using Finastra Encore Teller, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Finastra Encore Teller customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American State Bank - Texas | Banking and Financial Services | 200 | $35M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2005 | n/a |
In 2005 American State Bank implemented Finastra Encore Teller as a Digital Banking application to support branch teller operations and cash handling workflows. The deployment focused on teller station functionality and centralized vault teller processing, aligning the Finastra Encore Teller application with daily transaction routing and cash custody controls. This implementation explicitly supported the bank's retail banking business functions for tellers and branch operations.
Finastra Encore Teller was configured to manage teller transaction processing, cash balancing, vault teller workflows, and sales referral prompts, reflecting category-aligned capabilities for teller automation and branch sales enablement. The environment was tied to tellerpro and iseries components for transaction recordkeeping and training data, with staff involvement in developing operational procedures across these systems. Configuration emphasized standard teller workflows, automated balancing checks, and sales prompts to steer cross-sell activities at point of service.
Operational scope covered branch teller teams and branch management, with formal employee training programs to assimilate new staff into bank policies and Finastra Encore Teller procedures. Between January 2010 and March 2011 in Abilene, TX sales development activity using these teller platforms produced high customer response and the highest annual branch scorecard, and staff participation helped refine tellerpro, iseries, and encore workflows. Governance combined role based access for tellers with procedural training and ongoing operational updates driven by branch performance feedback.
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Arvest Bank | Banking and Financial Services | 6500 | $2.4B | United States | Finastra | Finastra Encore Teller | Digital Banking | 2017 | TEKsystems |
In 2017 Arvest Bank implemented Finastra Encore Teller for Digital Banking to standardize teller operations and customer engagement workflows across its branch network. The deployment focused on the Finastra Encore Teller Sales and Service application, with TEKsystems engaged as the IT and implementation partner and project manager for rollout activities.
Implementation covered configuration of the Encore Teller Sales and Service modules and the physical shipment and provisioning of hardware to more than 260 branch locations. TEKsystems managed standardization of deployment processes and resource scheduling, and the program included business analysis tasks to align teller workflows, transaction handling, and sales support capabilities with bank operating procedures. Project documentation, including planning, schedules, budgets, risks, and lessons learned, was developed and maintained throughout the program, improving documentation accuracy by 90 percent as recorded by project teams.
Operational governance incorporated business continuity and disaster recovery planning activities led by TEKsystems personnel, including development of BC, DR, incident response, and pandemic plans. Disaster recovery tests addressed Business Impact Analysis Tier 1 scenarios to ensure alignment with FFIEC regulations, and planning referenced DRII and NIST risk framework practices. Coordination occurred with the bank CISO and security team to identify threats and vulnerabilities arising from the new teller environment and to integrate secure operating procedures.
Program execution used agile coordination, with daily standup meetings with the SCRUM Master and ongoing communications to sponsor, owner, program manager, director, and steering committee. The rollout approach centralized deployment standards, scheduled hardware shipments, and defined governance checkpoints for branch acceptance, enabling cross-functional teams to manage operational impacts and procedural changes associated with Finastra Encore Teller in Arvest Bank's Digital Banking operations.
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CEFCU | Banking and Financial Services | 1000 | $233M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2017 | n/a |
In 2017, CEFCU implemented Finastra Encore Teller as its branch teller application within the Digital Banking portfolio. Finastra Encore Teller is the primary system used to process teller transactions and support front-line member service at CEFCU branches including the Pekin, IL location described in the Member Assistant job posting.
Finastra Encore Teller was configured to manage core teller functions, including item negotiability and validity checks, placement of account holds, issuance of cashier’s checks and money orders, processing Visa and MasterCard advances, and recording business account deposits with daily business log reconciliation. The system supports cash drawer balancing, currency and coin counts, temporary counter check issuance, and standard teller balancing of on-us checks and advances. Teller workflows in the application were aligned with CEFCU’s CML sales strategies to enable identification of sales and referral opportunities at the point of service.
Operational integrations explicitly noted in the job posting include an on-line Harland Clarke system for check reorder entry, and the teller role requires processing of bank wires, Western Union, and foreign currency requests which indicates interface requirements to payments and money transfer channels and compliance screening workflows. Governance controls documented in role requirements include completion of a formal Member Assistant training module, eligibility to register with NMLS under the SAFE Act, adherence to OFAC procedures, and enforcement of cash drawer limits and reconciliation processes.
The deployment concentrated on branch-level teller operations, frontline member assistants, and back-office balancing procedures, with configuration focused on teller transaction handling, cash control, compliance checks, and sales enablement. Finastra Encore Teller, CEFCU Digital Banking, and teller operations are tied to training and operational governance to ensure consistent execution of member-facing transaction and compliance workflows.
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Central Bank | Banking and Financial Services | 2793 | $787M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2019 | n/a |
In 2019 Central Bank implemented Finastra Encore Teller as part of its Digital Banking footprint, deploying the application to support retail teller operations. The rollout began in October 2019 at the Wildwood, Missouri branch and continued through July 2020, concentrating on frontline transaction processing and customer service workflows.
The Finastra Encore Teller deployment centered on teller transaction modules for deposits, withdrawals, internal transfers, lease payment postings, and cashier check issuance, supporting the end to end cashier workflow. Staff used Finastra Encore Teller alongside Banking, Excel, and Outlook as operational tools, with Encore Teller providing the transactional UI and recordkeeping for branch cash operations.
Operational coverage was branch level, affecting the retail teller team and customer facing functions at the Wildwood site, where staff executed everyday banking tasks and customer need assessments. The implementation emphasized standardized teller procedures and secure cash handling practices while embedding Finastra Encore Teller into daily branch workflows.
Central Bank Finastra Encore Teller Digital Banking supported routine teller processing and customer engagement functions, with usage documented through standard office tools for reporting and communications. The narrative reflects a focused branch deployment of Finastra Encore Teller to operationalize teller services within the bank s Digital Banking environment.
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Central Pacific Bank | Banking and Financial Services | 735 | $263M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2020 | n/a |
In 2020 Central Pacific Bank implemented Finastra Encore Teller as part of its Digital Banking environment. The Finastra Encore Teller deployment focused on teller workstation and transaction processing capabilities to standardize branch transaction flows, cash handling, and teller reconciliation workflows across retail operations.
Finastra Encore Teller was treated as a core source application within the bank’s enterprise data architecture, feeding transaction and customer events into the enterprise data warehouse. Implementation activities included source to target mapping, ETL process flow design with coordinated sequencing, and development of logical data models in Cognos Framework Manager to enable operational and management reporting.
The EDW integration landscape referenced Fiserv core banking, Decision Pro, Encore, LPL investment, Sungard Trust, and ADP as source systems, creating a need for master data harmonization across deposit, investment, trust, and HR feeds. The program required production deployment management, daily production monitoring, troubleshooting, and system performance tuning to preserve transactional integrity and reporting accuracy.
Governance and process requirements were enforced through existing change management procedures, master data management activities, and data standards and metadata management led by the EDW architecture team. Operationalization work included query performance diagnostics, Cognos report optimization guidance, and training for technical and business stakeholders to ensure Finastra Encore Teller data supported downstream reporting and analytics.
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Banking and Financial Services | 320 | $50M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2012 | n/a |
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Banking and Financial Services | 250 | $49M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2015 | n/a |
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Banking and Financial Services | 7522 | $3.6B | United States | Finastra | Finastra Encore Teller | Digital Banking | 2021 | n/a |
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Banking and Financial Services | 2000 | $500M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2009 | n/a |
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Banking and Financial Services | 500 | $70M | United States | Finastra | Finastra Encore Teller | Digital Banking | 2010 | n/a |
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Buyer Intent: Companies Evaluating Finastra Encore Teller
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Finastra Encore Teller. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Finastra Encore Teller for Digital Banking include:
- TD Securities, a Canada based Banking and Financial Services organization with 6500 Employees
- Pontificia Universidad Católica de Chile, a Chile based Education company with 3000 Employees
- Tazapay, a Singapore based Banking and Financial Services organization with 110 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Finastra Encore Teller Coverage
Finastra Encore Teller is a Digital Banking solution from Finastra.
Companies worldwide use Finastra Encore Teller, from small firms to large enterprises across 21+ industries.
Organizations such as Truist, Navy Federal Credit Union, First Citizens Bank, Northern Trust and TD Bank US are recorded users of
Finastra Encore Teller for Digital Banking.
Companies using Finastra Encore Teller are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Finastra Encore Teller are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Finastra Encore Teller across Americas, EMEA, and APAC.
Companies using Finastra Encore Teller range from small businesses with 0-100 employees - 4.55%, to mid-sized firms with 101-1,000 employees - 45.45%, large organizations with 1,001-10,000 employees - 38.64%, and global enterprises with 10,000+ employees - 11.36%.
Customers of Finastra Encore Teller include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Finastra Encore Teller customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Digital Banking.