Canon Mexicana
Boulevard Manuel Avila Camacho #138 Piso 17, Col. Lomas de Chapultepec,
Mexico City, 11000,
Mexico
Mexico City, 11000,
Mexico
52 55 5249-4900
Manufacturing
Canon Mexicana Technographics
Canon Mexicana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canon Mexicana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 309 Canon Mexicana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canon Mexicana has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, IBM Domino for Collaboration in 2016, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canon Mexicana is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canon Mexicana revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canon Mexicana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canon Mexicana Tech Stack and Enterprise Applications
Canon Mexicana ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | IBM AS/400 | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2011 | 2012 |
In 2011, Canon Mexicana implemented Oracle E-Business Suite as its ERP Financial application to centralize finance and treasury operations. The deployment targeted a national rollout across two business units and involved a migration from IBM AS/400, with project leadership assumed by the stakeholder leading the migration effort in both units.
The implementation focused on core ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Treasury and Cash Management, with configuration for multi-currency accounting and investment accounting to support trading and investment workflows. Oracle E-Business Suite was configured to instrument standard financial close, cash positioning, and investment reporting processes, aligning chart of accounts and transaction tax treatments across the two business units.
Operational coverage extended to finance, treasury, and accounting functions at the national level, consolidating transactional processing and periodic reporting in Oracle E-Business Suite. The program emphasized standardization of financial workflows and centralized control of currency exposure and investment positions across both units.
Governance and rollout were led from the finance organization, streamlining approvals and reconciling routines during the migration from IBM AS/400 into the Oracle environment. Post-implementation outcomes reported by the team included realized profits from foreign currency trading at approximately 8 percent per year and investment income from government paper ranging from 0 to 7 percent per year, reflecting the system’s role in enabling treasury and investment operations.
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Canon Mexicana Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Domino | Collaboration | Collaboration | n/a | 2016 | 2017 |
In 2016, Canon Mexicana implemented IBM Domino as a Collaboration platform within its BISG Division. The deployment was led by an internal Project Manager responsible for IT projects for the BISG Division, with IBM Domino positioned to support group collaboration and custom application development across the division.
The implementation focused on IBM Domino application development and server-based collaboration capabilities, leveraging Notes client and web application access to deliver workflow and document-centric applications. Development responsibility included ongoing Lotus Domino projects, and the implementation work emphasized application lifecycle management, form and view design, agent automation, and server configuration typical of Domino application stacks.
The Domino rollout ran alongside development projects in Salesforce and a separate business intelligence implementation, with the Project Manager coordinating sequencing and release activities across these efforts. Governance measures included division-level development standards and change control processes to manage Domino application updates, aligning IT, product development, and business stakeholders within the BISG Division.
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Canon Mexicana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Canon Mexicana implemented Zendesk Service on its website. The deployment uses Zendesk Service within the Customer Support category to centralize customer inquiries originating from the corporate site.
Zendesk Service was configured to deliver core Customer Support capabilities including ticketing for case intake and tracking, a web widget for site-based contact, a help center for self-service knowledge, SLA-based workflow orchestration, and reporting for operational visibility. These functional modules support standard customer support operations such as triage, routing, escalation, and knowledge management.
Operational coverage emphasizes customer-facing support and service teams in Mexico, consolidating web-originated requests into a cloud-hosted support platform. Governance and process workstreams focused on ticket lifecycle management, knowledge base content ownership, and workflow configuration to enforce routing and escalation policies aligned with service operations.
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Canon Mexicana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Canon Mexicana
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Sales & Marketing Manager | Manager | Marketing | |
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Consumer Service Administration Manager | Manager | Finance | |
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Sales Director International North Zone | Director | Sales | |
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MFP Sales & Marketing Manager | Manager | Marketing | |
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Apps Being Evaluated by Canon Mexicana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canon Mexicana IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canon Mexicana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Canon Mexicana Technographics
Canon Mexicana is a Manufacturing organization based in Mexico,
with around 309 employees and annual revenues of $50.0 million.
Canon Mexicana operates a diverse technology stack with applications such as
Oracle E-Business Suite, IBM Domino and Zendesk Service,
covering areas like ERP Financial, Collaboration and Customer Support.
Canon Mexicana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, IBM and Zendesk.
Canon Mexicana recently adopted applications including
Zendesk Service in 2021, Cloudflare CDN in 2021 and Zendesk Support Ticketing System in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canon Mexicana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canon Mexicana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canon Mexicana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.