Capital Bank of Jordan
Shmesani, Issam Ajluni Street,
Amman, 11194,
Jordan
Amman, 11194,
Jordan
962 6 5100200
Banking and Financial Services
Capital Bank of Jordan Technographics
Capital Bank of Jordan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Capital Bank of Jordan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Capital Bank of Jordan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capital Bank of Jordan has purchased the following applications: Temenos T24 for Core Banking in 2003, IBM Watson Machine Learning for ML and Data Science Platforms in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capital Bank of Jordan is running and its propensity to invest more and deepen its relationship with Temenos , Finastra , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capital Bank of Jordan revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capital Bank of Jordan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Capital Bank of Jordan Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2003 | 2004 |
In 2003, Capital Bank of Jordan implemented Temenos T24 for Core Banking. The deployment positioned Temenos T24 as the institution's central transaction processing and account management platform, covering retail and corporate banking operations across the bank's branch network and back office units.
Implementation focused on core modules including customer account management, deposits, lending and credit processing, payments and settlements, and general ledger and finance controls. Temenos T24 was configured to support real time transaction processing, interest and fee calculation engines, product configuration for deposit and loan products, and teller and branch workflows. The implementation included data model standardization and parameterized product factories consistent with Core Banking functional practices.
Operational governance established centralized change control for product definitions and pricing, aligned reconciliations to the general ledger, and introduced role based access for operations and finance users. The rollout emphasized consolidation of operational workflows into Temenos T24 and ongoing application configuration governance to manage product releases and regulatory reporting requirements.
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Digital Banking | ERP Services and Operations |
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2021 | 2022 |
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Digital Banking | ERP Services and Operations |
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2022 | 2023 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watson Machine Learning | ML and Data Science Platforms | AI Development | JBS Jordan | 2021 | 2022 |
In 2021, Capital Bank of Jordan implemented IBM Watson Machine Learning under the ML and Data Science Platforms category to operationalize predictive analytics across retail and corporate banking. The program modernized the bank's data hub with IBM Cloud Pak for Data and used IBM Watson Machine Learning via Watson Studio to build customer propensity, churn and fraud detection models, aligning analytics and data infrastructure within a unified platform.
The implementation focused on model development, training and deployment capabilities typical of ML and Data Science Platforms, using Watson Studio for experiment management and IBM Watson Machine Learning for model scoring and lifecycle management. Predictive models targeted customer propensity scoring, churn prediction and transactional fraud detection, with production scoring pipelines feeding marketing segmentation and risk monitoring workflows.
Integration work was centered on the modernized data hub built on IBM Cloud Pak for Data, and the rollout covered retail and corporate banking operations in Jordan, impacting marketing, customer experience and fraud operations. JBS Jordan served as the system integrator, orchestrating platform integration, data ingestion and operational handover to the bank's analytics teams.
Governance activities introduced model lifecycle controls and workflow standardization for model promotion and monitoring, and the deployment delivered stated operational outcomes, including reducing acquisition related data migration time by ~95% and accelerating detection of mobile experience issues by over 10x, which improved customer experience and marketing effectiveness.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Capital Bank of Jordan deployed Zoom to embed real-time video interaction capabilities directly on its public website. The deployment leverages Zoom as an Audio Video and Web Conferencing application to support customer-facing engagement and remote advisor sessions. Implementation focused on a browser-embedded Zoom client and orchestration of meetings, chat, screen sharing, and cloud recording functionalities aligned with the Audio Video and Web Conferencing category.
The rollout targets digital channels and customer service functions across retail banking and branch support, with centralized account administration through the Zoom management console and role-based access controls for staff. Operational integration was executed at the website layer using embedded meeting links and scheduling workflows to connect customers with bank advisors, and governance emphasized meeting scheduling, session moderation, and audit logging consistent with regulated banking operations. Capital Bank of Jordan uses Zoom on their website to provide synchronous customer engagement as part of its digital service delivery.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Capital Bank of Jordan
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Capital Bank of Jordan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Capital Bank of Jordan IT executives and key decision makers. This section highlights Capital Bank of Jordan's latest recorded technology evaluations, including Tungsten TotalAgility (formerly Kofax TotalAgility) for Intelligent Document Processing on 2025-11-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Capital Bank of Jordan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Capital Bank of Jordan Technographics
Capital Bank of Jordan is a Banking and Financial Services organization based in Jordan,
with around 1200 employees and annual revenues of $300.0 million.
Capital Bank of Jordan operates a diverse technology stack with applications such as
Temenos T24, IBM Watson Machine Learning and Zoom,
covering areas like Core Banking, ML and Data Science Platforms and Audio Video and Web Conferencing.
Capital Bank of Jordan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, IBM and Zoom Video Communications.
Capital Bank of Jordan recently adopted applications including
Robotack Loyalty System in 2023, Finastra Unified Corporate Portal in 2022 and Finastra Corporate Digital Banking Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Capital Bank of Jordan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Capital Bank of Jordan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Capital Bank of Jordan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.