Perth, 6000, WA,
Australia
Capricorn Co-operative Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Capricorn Co-operative and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Capricorn Co-operative employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Capricorn Co-operative has purchased the following applications: Epicor ERP for ERP Financial in 2014, Duck Creek Claims for Insurance Claims Management in 2025, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Capricorn Co-operative is running and its propensity to invest more and deepen its relationship with Epicor , Duck Creek Technologies , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Capricorn Co-operative revenues, which have grown to $135.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Capricorn Co-operative intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Capricorn Co-operative implemented Duck Creek Claims as part of a new Duck Creek Technologies SaaS core insurance delivery partnership for Capricorn Mutual, the protection arm of the member-owned organization. Duck Creek Claims was provisioned via Duck Creek’s OnDemand cloud-delivery platform and forms the claims component of a full-suite deployment that also includes Policy, Rating, Billing and Clarity. The deployment aligns with Capricorn Mutual’s strategy to strengthen auto-trade members' businesses, with a focus on delivering enhanced commercial and domestic coverage to Capricorn’s approximately 30,000 small and medium auto business members.
The Duck Creek Claims implementation configures standard Insurance Claims Management capabilities including first notice of loss intake, claims triage and assignment, workflow-driven adjudication, reserve tracking and integrated payments orchestration. Duck Creek Claims is instrumented to use Clarity for data and insights and to maintain tight policy linkage to the Policy and Rating modules for coverage validation and billing reconciliation. Configuration emphasized insurer-defined business rules, workflow automation and product templates to support both commercial and domestic lines.
Architecturally the solution is delivered as SaaS from Duck Creek OnDemand, with the Claims component integrated into the vendor’s cloud-delivered core suite to enable unified data flows. Operational scope covers claims operations, underwriting, finance and member services within Capricorn Mutual, servicing member dealerships and auto trades across Capricorn’s Australia and New Zealand footprint. Data integration points are designed to support near real-time policy checks and claims reporting into Clarity for enterprise analytics.
Governance focused on centralized configuration control for claims workflows and a staged rollout cadence aligned to product lines, with cross-functional ownership from claims operations and product management. Duck Creek Claims is positioned as a key enabler of Capricorn Mutual’s business strategy to empower auto-trade members and expand coverage and experience for its small and medium business members.
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Insurance Policy Administration | ERP Services and Operations |
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2025 | 2025 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2025 | 2025 |
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Time Tracking and Billing | ERP Services and Operations |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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