Care Quality Commission
Parkway 3, Princess Parkway Business Centre,
Manchester, M14 7LU,
United Kingdom
Manchester, M14 7LU,
United Kingdom
44 16 1765-4000
Government
Care Quality Commission Technographics
Care Quality Commission Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Care Quality Commission and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Care Quality Commission employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Care Quality Commission has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Oracle Cloud HCM for Core HR in 2013, Oracle OBIEE for Analytics and BI in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Care Quality Commission is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Alpaka or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Care Quality Commission revenues, which have grown to $283.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Care Quality Commission intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Care Quality Commission Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2012 | 2013 |
In 2012, Care Quality Commission implemented Oracle E-Business Suite as its core ERP Financial platform. The deployment established Oracle E-Business Suite as the authoritative system for finance and transactional accounting within the organisation.
The implementation focused on standard ERP Financial modules, with configuration aligned to public sector controls, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Purchasing, and budgetary control workflows. Oracle E-Business Suite was configured to support invoice processing, supplier payments, financial close and statutory reporting, using role based controls and configurable approval hierarchies consistent with finance function requirements.
The CQC application estate recorded Oracle Applications at version 12.1.3, last modified on 12/2/2015, and also documented a CRM instance at version 8.1.1.11 with Patchset 8. These version details indicate the organisation maintained Oracle E-Business Suite patching and an integrated customer relationship component within the broader IT estate, supporting finance and stakeholder data continuity across systems.
Governance around the Oracle E-Business Suite implementation emphasized segregation of duties, change control for configuration updates, and centralized finance process ownership to align with regulatory and audit requirements. Operational responsibility sat with central finance teams, with procedural controls for access, approval workflows, and periodic patching based on the recorded application versioning.
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2013 | 2014 |
In 2013, Care Quality Commission implemented Oracle Cloud HCM. Oracle Cloud HCM served as the Core HR platform for the organisation, deployed as a cloud-based human capital management instance that centralized employee master data and core HR processes. The implementation emphasized standard Core HR capabilities such as workforce records, position and job management, and transactional HR workflows configured for the regulator's operational needs.
The deployment utilized the existing Oracle HCM platform, ESR, to interface with a new learning management system, enabling personnel records and learning assignments to be synchronized between Oracle Cloud HCM and the LMS. Integrations used Oracle HCM integration points to maintain a connected HR and learning ecosystem, supporting HR and learning and development functions across the organisation. Governance focused on establishing a single source of truth for employee data and orchestrating workflows between Core HR, ESR, and the LMS, and the combined environment delivered a connected system linking core HR administration and learning management.
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Core HR | HCM |
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2013 | 2014 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2008 | 2008 |
In 2008, Care Quality Commission implemented Oracle OBIEE. The deployment centers on Oracle Business Intelligence Enterprise Edition and is classified under the Analytics and BI category, with formal records identifying the runtime as Oracle Business Intelligence Enterprise Edition v11.1.1.
The OBIEE implementation provides enterprise reporting capabilities, dashboarding, ad hoc analysis and a BI semantic layer to consolidate data for organizational reporting. Oracle Business Intelligence Enterprise Edition ingests data from the Care Quality Commission Oracle database estate and is used alongside Siebel CRM Public Sector for operational reporting and analytics.
The underlying Oracle databases are hosted by Computacenter, the named database support partner, and OBIEE runs on those hosted database instances. Application support and development for OBIEE is managed under a contract with Infosys, while database hosting and support are contracted to Computacenter, procurement routed via Crown Commercial Services frameworks. Contractual contacts include Annette Godwin as Head of Commercial and Contracts and Martin Pitcher as Head of Infrastructure Finance for license stewardship.
Governance and lifecycle notes recorded in the FOI response indicate the last application upgrade occurred two to three years prior to the response, no upgrade was planned in the following 12 to 18 months, and Oracle support and maintenance costs are documented at approximately £790k per year. The application support and development contract has a ceiling value of up to £4.6M and the database support contract is approximately £700k per annum, both contracts noted with expiry dates around 30 September 2016 with contractual one year extension options, and renewals split between November 2015 and April 2016.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2016 | 2016 |
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CRM | CRM |
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2008 | 2008 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Care Quality Commission
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Care Quality Commission Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Care Quality Commission Technographics
Care Quality Commission is a Government organization based in United Kingdom,
with around 3500 employees and annual revenues of $283.0 million.
Care Quality Commission operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Oracle OBIEE,
covering areas like ERP Financial, Core HR and Analytics and BI.
Care Quality Commission has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Care Quality Commission recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2022, Microsoft Dynamics 365 Customer Engagement in 2022 and Microsoft Dynamics 365 Marketing in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Care Quality Commission’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Care Quality Commission’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Care Quality Commission technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.