Carrier
13995 Pasteur Boulevard,
Palm Beach Gardens, 33418, FL,
United States
Palm Beach Gardens, 33418, FL,
United States
1 561-365-2000
Manufacturing
Carrier Technographics
Carrier Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrier and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47000 Carrier employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrier has purchased the following applications: Serrala FinanceSuite for AP Automation in 2012, Workday Absence Management for Absence and Leave Management in 2017, GRMS ERP for Manufacturing ERP in 2000 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrier is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrier revenues, which have grown to $21.75 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrier intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carrier Tech Stack and Enterprise Applications
Carrier ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2012 | 2012 |
In 2012, Carrier Global implemented Serrala FinanceSuite as its AP Automation solution. The initial deployment concentrated on centralizing accounts payable processing within corporate finance and shared service functions, aligning invoice intake and approval workflows to a single platform. Serrala FinanceSuite was positioned to support Carrier Global Accounts Payable and broader finance operations.
Configuration work focused on invoice capture and document management, automated invoice routing and approval workflows, exception handling and matching logic, and payment orchestration capabilities consistent with AP Automation platforms. Implementers configured rules-based routing, supplier data management, and role-based access controls to enforce segregation of duties and compliance within invoice processing.
The deployment was delivered as a centralized AP processing hub accessible to regional finance teams, enabling standardized electronic invoice handling and secure document repositories across sites. Architecture and operational design emphasized automated processing queues, configurable workflow engines, and audit trail instrumentation to support distributed invoice review and approval.
Governance and rollout included updated process controls, standardized approval policies, and practitioner training for AP and treasury staff to adopt automated workflows and exception escalation paths. Ongoing operational governance established change control for invoice processing rules and documented escalation procedures to maintain controls and auditability.
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AP Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2017 | 2017 |
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Carrier HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017, Carrier Global implemented Workday Absence Management. Workday Absence Management, in the Absence and Leave Management category, was provisioned to centralize absence tracking and leave administration within Carrier Global's HR application footprint.
The deployment configured core functional modules typical of absence and leave systems, including employee self service for time off requests, manager approvals and workflow orchestration, accrual and balance calculations, and compliance rule engines for statutory and company leave policies. The implementation emphasized configurable absence plans and eligibility rules, calendar aware scheduling, and operational reporting to support case handling and auditability. Workday Absence Management was explicitly used to provide a unified absence record and operational dashboards for HR administrators.
Operational governance for absence administration is owned by Carrier's Workday HCM and Absence organization, reflected in an Associate Director, Workday HCM and Absence role within Carrier HVAC. The solution was implemented as part of the Workday HCM environment to maintain a single source of record for employee time off and leave status, supporting HR, people operations, and absence case management. Rollout and process ownership concentrated on policy configuration and workflow governance to ensure consistent leave handling across the company.
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Benefits Administration | HCM |
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2013 | 2013 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2018 | 2018 |
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Offboarding | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2006 | 2006 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2006 | 2006 |
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Carrier ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GRMS | Legacy | GRMS ERP | Manufacturing ERP | ERP Services and Operations | n/a | 2000 | 2002 |
In 2000, Carrier Global deployed GRMS ERP, a Manufacturing ERP, in a Carrier division to manage manufacturing operations, purchasing and financials in North America. The GRMS ERP deployment is cited on the GRMS vendor site as supporting that Carrier division and is presented as the application used to coordinate those business functions.
The vendor listing does not detail exact modules, so material requirements planning, shop floor control, purchasing, and core financials are inferred from GRMS product capabilities described on the vendor site. The GRMS ERP implementation is inferred to encompass MRP scheduling and planning, shop floor work order execution and data capture, procurement workflows, and financial ledgers consistent with Manufacturing ERP functional workflows.
Operationally the GRMS ERP deployment covered North America manufacturing operations for the named Carrier division, tying production processes and purchasing transactions into a single application. The deployment narrative indicates the application was applied at the division level to centralize manufacturing operations, purchasing, and financial processing within GRMS ERP.
This account restates GRMS ERP and the Manufacturing ERP category while aligning the implementation to manufacturing, purchasing, and finance business functions based on the vendor referenced customer listing and the product capabilities described on the GRMS site.
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Carrier Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Process Mining | Analytics and BI |
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2021 | 2021 |
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Carrier Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Carrier Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Carrier SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2015 | 2015 |
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Supply Chain Management | SCM |
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2017 | 2017 |
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Transportation Management | SCM |
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2017 | 2017 |
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Transportation Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2017 | 2017 |
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Carrier CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Carrier EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Carrier ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Carrier PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Carrier Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2017 | 2017 |
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Procurement | Procurement |
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2017 | 2017 |
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Sourcing | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Supplier Risk Management | Procurement |
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2017 | 2017 |
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Carrier SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Carrier TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2026 | 2026 |
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Carrier PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Carrier IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Carrier CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Threat Modeling | CyberSecurity |
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2020 | 2021 |
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Carrier Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2022 | 2022 |
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Professional Services | Professional Services |
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2021 | 2022 |
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IT Decision Makers and Key Stakeholders at Carrier
| First Name | Last Name | Title | Function | Department | Phone | |
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VP HR | VP | HR | |
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Chief Information Officer | CXO | IT | |
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Senior Director Carrier Global Payroll | Director | HR | |
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Vice President & Chief Human Resources Officer | CXO | HR | |
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Executive Director Human Resources | Director | HR | |
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Director of Human Resources | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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SAP AP, SRM Lead | Manager | IT | |
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Executive Director-Talent Acquisition | Director | HR | |
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Director, Global Talent Acquisition | Director | HR | |
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Associate Director Human Resources | Director | HR | |
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Deputy Chief Product Cybersecurity Officer | CXO | Finance | |
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Deputy CISO | Cybersecurity Governance Risk & Compliance | Strategy | CXO | Risk | |
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Global Cyber Risk Officer | Manager | Risk | |
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Associate Director, Global Digital Investigations | Director | IT | |
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Chief Information Security Officer | CXO | IT | |
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Head of Supply Chain Management | Director | Supply Chain | |
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Vice President Supply Chain | VP | Supply Chain | |
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Associate Director Indirect Procurement Processes and Technology | Director | Procurement | |
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Associate Director - Global Digital & IT Procurement | Director | IT | |
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Senior Vice President & Chief Digital Officer | CXO | IT | |
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Vice-President of Digital Products and Technology | VP | IT | |
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IT Executive, Digital Transformation | Director | IT | |
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Associate Director, Transportation Procurement | Director | Supply Chain | |
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Head of Global Supply Chain Excellence | Director | Supply Chain | |
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Logistics Supervisor | Manager | Supply Chain | |
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Senior Manager Transportation Operations | Manager | Supply Chain | |
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Chief Procurement Officer & VP, Enterprise Systems & Security | VP | Procurement | |
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Apps Being Evaluated by Carrier Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Carrier IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Carrier digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Carrier Technographics
Carrier is a Manufacturing organization based in United States,
with around 47000 employees and annual revenues of $21.75 billion.
Carrier operates a diverse technology stack with applications such as
Serrala FinanceSuite, Workday Absence Management and GRMS ERP,
covering areas like AP Automation, Absence and Leave Management and Manufacturing ERP.
Carrier has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and GRMS.
Carrier recently adopted applications including
DocFinance Treasury in 2026, Moodle LMS in 2022 and Amazon EC2 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carrier’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carrier’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carrier technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.