Catalonia
Pl. de Sant Jaume, 4 Ciutat Vella,
Barcelona, 8002,
Spain
Barcelona, 8002,
Spain
34 934 02 46 00
Government
Catalonia Technographics
Catalonia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Catalonia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 240000 Catalonia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Catalonia has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, SENECA Emergency Suite Dispatch for Computer Aided Dispatch in 2013, Alcatel-Lucent OmniPCX for PBX, VoiP and Phone Systems in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Catalonia is running and its propensity to invest more and deepen its relationship with SAP , Telefonica , F24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Catalonia revenues, which have grown to $35.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Catalonia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Catalonia Tech Stack and Enterprise Applications
Catalonia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | Accenture | 2021 | 2023 |
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Catalonia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Telefonica | Legacy | SENECA Emergency Suite Dispatch | Computer Aided Dispatch | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Catalonia implemented SENECA Emergency Suite Dispatch. The deployment centered on the CAT112 emergency communications environment and is categorized as Computer Aided Dispatch for regional command and control of emergency response.
The SENECA Emergency Suite Dispatch implementation delivered core CAD capabilities including incident logging, call prioritization, dispatch workflows, resource allocation and fleet status tracking, paired with a DataWareHouse for data exploitation and reporting. Configuration work focused on operational workflows for emergency call intake and automated dispatch sequencing, aligning application modules to the CAT112 operational requirements.
Integrations were explicit components of the contract, linking the SENECA Emergency Suite Dispatch application to telephony through the Genesys system, the ESRI GIS system for geospatial incident visualization, the Syscom system for vehicle taxation, a DataWareHouse for analytics and an eCALL system for automated distress signaling. These integrations establish real time call-routing and geolocation feeds into the Computer Aided Dispatch environment, supporting consolidated incident records and situational awareness.
The contractual scope included management, operation, administration and maintenance services levels 1 and 2, and licenses for the CAT112 technological systems, embedding ongoing operational governance into the service model. Governance provisions emphasized service level responsibilities and application administration to sustain the Computer Aided Dispatch workflows across Catalonia emergency operations.
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Emergency Management | ERP Services and Operations |
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2013 | 2013 |
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Emergency Management | ERP Services and Operations |
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2008 | 2008 |
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Catalonia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alcatel-Lucent Enterprise | Legacy | Alcatel-Lucent OmniPCX | PBX, VoiP and Phone Systems | Collaboration | n/a | 2019 | 2019 |
In 2019 Catalonia deployed Alcatel-Lucent OmniPCX to provide enterprise VoIP telephony services for the Generalitat de Catalunya, with primary operational focus on the Department of the Interior and on-site operations in L'Hospitalet de Llobregat. Apps Category:
The implementation centered on administration and operational management of Alcatel-Lucent OmniPCX alongside coexisting VoIP platforms, with responsibilities split across incident resolution, technical work orders, supervision and maintenance of voice services, and preparation of service KPI and SLA reports. Functional capabilities implemented included platform administration for call control and session management, ticketing-driven incident lifecycle handling through BMC Remedy, and technical support workflows for project and service managers.
Integrations and operational coverage were explicit, with Alcatel-Lucent OmniPCX managed in an environment that also included OpenScape Voice, Concierge Cloud Contact Center, Vodafone Office OneNet, and Vodafone Smart Network, and ticketing integration with BMC Remedy. Governance and process changes emphasized service communication and monitoring in collaboration with suppliers, direct end customer contact for incident handling, and structured technical support for VoIP project implementations across multiple departments of the Generalitat de Catalunya.
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Catalonia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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Catalonia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2019 | 2019 |
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Catalonia PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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Catalonia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Catalonia Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Mass Notification System | Physical Security |
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2008 | 2008 |
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Mass Notification System | Physical Security |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Catalonia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of the Central Emergency Region | Director | Operations | |
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Interior Minister, President of CAT112 | CXO | Operations | |
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Junior Manager CECAT | Manager | Operations | |
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Director General of Civil Protection | Director | Operations | |
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Deputy Director of Civil Protection Programmes. Generalitat de Catalunya | Director | Operations | |
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Emergency Management Specialist | Non Manager | Operations | |
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Head of digital improvement and administration projects | Director | Operations | |
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Director of the Territorial Services of Territory, Housing and Ecological Transition in the TEs | Director | Operations | |
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Apps Being Evaluated by Catalonia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Catalonia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Catalonia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Catalonia Technographics
Catalonia is a Government organization based in Spain,
with around 240000 employees and annual revenues of $35.02 billion.
Catalonia operates a diverse technology stack with applications such as
SAP S/4 HANA, SENECA Emergency Suite Dispatch and Alcatel-Lucent OmniPCX,
covering areas like ERP Financial, Computer Aided Dispatch and PBX, VoiP and Phone Systems.
Catalonia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Telefonica and Alcatel-Lucent Enterprise.
Catalonia recently adopted applications including
ES-Alert System Reverse 112 in 2023, SAP S/4 HANA in 2021 and Genesys Cloud CX in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Catalonia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Catalonia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Catalonia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.