Catholic Health
144 Genesee Street, 6th Floor,
Buffalo, 14203, NY,
United States
Buffalo, 14203, NY,
United States
1 716-706-2112
Healthcare
Catholic Health Technographics
Catholic Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Catholic Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11200 Catholic Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Catholic Health has purchased the following applications: UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2013, Epic ASAP for Clinical Trial Management in 2019, TeamSupport SnapEngage for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Catholic Health is running and its propensity to invest more and deepen its relationship with UKG , Epic Systems , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Catholic Health revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Catholic Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Catholic Health Tech Stack and Enterprise Applications
Catholic Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2013 | 2013 |
In 2013, Catholic Health deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance. The implementation centralized time capture and workforce scheduling for departmental and administrative staff, with explicit operational focus on Pharmacy functions within Catholic Health, a 11,200-employee healthcare system.
The deployment emphasized core Time and Attendance capabilities typical for the category, including punch and exception management, shift scheduling, timecard approval workflows, accrual and leave tracking, configurable pay rule processing, labor distribution and audit trails. Configuration work was aligned to Pharmacy supervision needs, supporting technician schedules, medication distribution staffing patterns and supervisor review workflows.
The system was introduced into an application landscape that included Soarian Clinicals, Pyxis Medstation 3000 and 3500 series, Pyxis Connect, Carefusion Knowledge Portal, Soarian Financials, Kronos Visionware, Strata Jazz, AS400 Materials Management, McKesson Connect and Microsoft Office Suite, with operational coexistence across clinical, pharmacy operations and financial systems. Deployment scope was operationally driven by Pharmacy program coordination and oversight responsibilities rather than by a narrow payroll use case.
Governance was structured to support operational, quality, patient safety and patient satisfaction programs, with Pharmacy leadership providing oversight of medication distribution technology and processes and supervising Pharmacy Technician time and project work. Timekeeping control configurations and approval workflows were designed to support departmental financial performance monitoring and Joint Commission and regulatory readiness activities.
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Workforce Management | HCM |
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2013 | 2013 |
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Catholic Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Catholic Health implemented Epic ASAP, recorded under the Clinical Trial Management apps category, to manage its Emergency Department application footprint. The implementation began in May 2019 and has been supported continuously by internal Epic analysts, with Epic ASAP serving as the primary application for ED workflows.
The deployment concentrated on the Emergency Department module, ASAP, with configuration of patient registration and tracking, triage workflow mapping, clinical documentation templates, and order entry sequencing. Configuration work emphasized ASAP module parameterization, encounter flow mapping, and role based user builds consistent with standard emergency care operations.
Operational governance was led by an Epic analyst team lead who owned build standards, change control, and release configuration for the Emergency Department module. Ongoing responsibilities since May 2019 include support, optimization, and coordination with clinical stakeholders to align Epic ASAP configurations with departmental workflows.
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2020 | 2020 |
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Healthcare ERP | ERP Services and Operations |
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2019 | 2019 |
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Healthcare ERP | ERP Services and Operations |
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2019 | 2019 |
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Healthcare ERP | ERP Services and Operations |
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2019 | 2019 |
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Laboratory Management | ERP Services and Operations |
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2019 | 2019 |
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Patient Management | ERP Services and Operations |
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2019 | 2019 |
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Catholic Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Catholic Health implemented TeamSupport SnapEngage and deployed the TeamSupport SnapEngage chat experience on its public website chsbuffalo.org. The deployment is classified under Chatbots and Conversational AI, creating a web-based conversational front door to capture and triage patient inquiries at first contact. The TeamSupport SnapEngage implementation was configured as an embedded web chat widget with category-aligned capabilities including automated greetings, proactive engagement triggers, canned response libraries, routing rules to direct sessions to live agents, transcript capture, and session logging to support patient service workflows. Operational coverage emphasizes patient support and digital front-door interactions routed to centralized support teams and scheduling functions, with governance implemented around scripted response approval, escalation workflows, and chat moderation policies.
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Catholic Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Catholic Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Catholic Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Catholic Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Lead Generation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Catholic Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Catholic Health TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Catholic Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Catholic Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Catholic Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, HR | Director | HR | |
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HR Business Partner | Manager | HR | |
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Director, IT and Director of Operations | Director | IT | |
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VP HR | VP | HR | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Apps Being Evaluated by Catholic Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Catholic Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Catholic Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Catholic Health Technographics
Catholic Health is a Healthcare organization based in United States,
with around 11200 employees and annual revenues of $1.20 billion.
Catholic Health operates a diverse technology stack with applications such as
UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper), Epic ASAP and TeamSupport SnapEngage,
covering areas like Time and Attendance, Clinical Trial Management and Chatbots and Conversational AI.
Catholic Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Epic Systems and TeamSupport.
Catholic Health recently adopted applications including
Serviceaide AISM in 2024, ZenSource ZenSuite Marketing in 2021 and Epic Healthy Planet in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Catholic Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Catholic Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Catholic Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.