Centenary Bank
Mapeera House, Plot 44-46 Kampala Road & Plot 2 Burton Street,
Kampala, 1892,
Uganda
Kampala, 1892,
Uganda
256 317 2023 15
Banking and Financial Services
Centenary Bank Technographics
Centenary Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centenary Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 Centenary Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centenary Bank has purchased the following applications: Infor SunSystems for ERP Financial in 2014, NewBook for Real Estate Property Management in 2019, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centenary Bank is running and its propensity to invest more and deepen its relationship with Infor , Interswitch Group , NewBook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centenary Bank revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centenary Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centenary Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2014 | 2017 |
In 2014 Centenary Bank deployed Infor SunSystems as its ERP Financial platform. The deployment centered on financial management workflows with an explicit focus on ensuring transactional integrity and reporting across the bank's finance organization.
Infor SunSystems Financial Management System was configured to support core financial modules including General Ledger, Fixed Asset Register, Inventory management, and Budgeting, supplemented by Vision Reporting for financial and budget reporting. The bank maintained the SunSystems application and its database on Microsoft SQL with supplementary use of Microsoft Access for local data tasks, reflecting a combined application and database administration model.
Operational integration was established between Infor SunSystems and the bank's core banking systems, notably Equinox and Profits, to support General Ledger reconciliation and transactional review. The implementation covered finance, budgeting, fixed assets, and inventory teams, with workflows designed to validate that transactions posted in SunSystems matched core banking records and to surface and analyze any imbalances for clearance.
Governance and runbook activities were managed by a SunSystems consultant and accountant who supervised the application, administered the Fixed Asset Register and the inventory model, and provided day to day user support. Process and capability building included training the budgeting department on budget upload procedures and bespoke budget report design, plus coordinated training programs for fixed assets, inventory management, and budgeting, aligned to the bank's finance operating processes.
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Payment Processing | ERP Financial Management |
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2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NewBook | Legacy | NewBook | Real Estate Property Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Centenary Bank implemented NewBook for Real Estate Property Management on its public website, deploying a web facing configuration to present property information and manage external inquiries. The implementation exposes NewBook functionality directly within the bank customer experience to support property visibility and customer initiated bookings or viewings.
NewBook was configured to publish property listings and to manage booking workflows, availability calendars, inquiry intake, and prospect communications consistent with Real Estate Property Management functional patterns. Configuration emphasized property records, booking capture forms, and workflow rules for routing and responding to external requests through the NewBook interface.
Operational ownership is centered on the bank real estate and customer service teams who administer listings and handle incoming inquiries via NewBook. Governance focused on public access controls and workflow configuration for inquiry routing and booking confirmations, with the deployment surfaced through the Centenary Bank website to external customers and prospects.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Centenary Bank implemented Zendesk Chat as a customer-facing messaging channel. The deployment uses Zendesk Chat embedded on the Centenary Bank website and operates as the bank's web-based conversational interface within the Chatbots and Conversational AI category.
Configuration centers on a web chat widget, scripted automated responses, and escalation to human agents to support retail banking customer inquiries and front-line contact center workflows. The implementation emphasizes routing and session capture to align digital channel interactions with existing customer service processes, retention of chat transcripts for case resolution, and operational controls managed by customer service and digital channels teams for message flows, business hours, and escalation rules.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Centenary Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Centenary Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Centenary Bank Technographics
Centenary Bank is a Banking and Financial Services organization based in Uganda,
with around 2800 employees and annual revenues of $320.0 million.
Centenary Bank operates a diverse technology stack with applications such as
Infor SunSystems, NewBook and Zendesk Chat,
covering areas like ERP Financial, Real Estate Property Management and Chatbots and Conversational AI.
Centenary Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, NewBook and Zendesk.
Centenary Bank recently adopted applications including
Quickteller in 2025, Zendesk Chat in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Centenary Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Centenary Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Centenary Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.