Centers for Medicare & Medicaid Services United States
7500 Security Boulevard,
Baltimore, 21244, MD,
United States
Baltimore, 21244, MD,
United States
1 877-267-2323
Government
Centers for Medicare & Medicaid Services United States Technographics
Centers for Medicare & Medicaid Services United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Centers for Medicare & Medicaid Services United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Centers for Medicare & Medicaid Services United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Centers for Medicare & Medicaid Services United States has purchased the following applications: Tyler Workforce Case Management for HR Compliance in 2023, Rocket.chat for Chatbots and Conversational AI in 2019, MicroStrategy ONE Analytics for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Centers for Medicare & Medicaid Services United States is running and its propensity to invest more and deepen its relationship with Tyler Technologies , UKG , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Centers for Medicare & Medicaid Services United States revenues, which have grown to $1.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Centers for Medicare & Medicaid Services United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Centers for Medicare & Medicaid Services United States Tech Stack and Enterprise Applications
Centers for Medicare & Medicaid Services United States HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Workforce Case Management | HR Compliance | HCM | n/a | 2023 | 2023 |
In 2023, Centers for Medicare & Medicaid Services implemented Tyler Workforce Case Management, deploying the application as part of a federal push to standardize workforce grievance handling under recent executive guidance. The implementation positions the Centers for Medicare & Medicaid Services to capture and manage complaints across the agency workforce case management spectrum and to meet expanded Diversity, Equity, Inclusion and Accessibility requirements cited in federal policy.
Tyler Workforce Case Management sits in the HR Compliance category and the deployed suite includes Equal Employment Opportunity, Military Employment Opportunity, Anti-Harassment, Reasonable Accommodation, Labor Relations, and Civil Rights modules. The Tyler Workforce Case Management application is described as an off-the-shelf, fully configurable suite used to intake cases, assign investigative workflows, track case status, and produce mandated reports, reflecting typical HR compliance case management functionality.
The deployment aligns with Tyler’s federal footprint where its solutions process approximately 80 percent of federal EEO claims and enable agencies to generate the federally mandated Form 462 annual report. The CMS implementation is part of a broader set of federal agency adoptions in 2023, indicating agency-wide operational coverage for workforce complaint lifecycle management within enterprise HR and legal functions.
Governance for the implementation emphasizes configurability to adhere to changing government mandates and to support agency-specific reporting and accessibility plans. Tyler’s more than two decades of federal EEO experience underpins the solution design and supports standardized workflows for investigations, reporting, and case documentation across CMS business units.
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Payroll | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2014 | 2014 |
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Centers for Medicare & Medicaid Services United States AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Centers for Medicare & Medicaid Services implemented Rocket.chat as a public-facing conversational interface on its website. Rocket.chat was deployed to provide Chatbots and Conversational AI capabilities on cms.gov, delivering real-time messaging and automated conversational workflows to support citizen engagement and information delivery. The Centers for Medicare & Medicaid Services Rocket.chat Chatbots and Conversational AI deployment emphasized web-embedded chat functionality and self-service conversational flows for public inquiries.
The implementation configured Rocket.chat to expose web messaging and bot orchestration features typical of the Chatbots and Conversational AI category, enabling conversational routing and triage of public questions into established inquiry workflows. Operational scope is focused on the cms.gov public site and targets public-facing customer engagement and information delivery functions, with conversational workflows designed to escalate complex cases to human agents for follow up. Governance centered on embedding chat interactions into existing public inquiry processes and maintaining content and response controls for agency communications teams.
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Centers for Medicare & Medicaid Services United States Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014 the Centers for Medicare & Medicaid Services implemented MicroStrategy ONE Analytics as an expanded instance of the MicroStrategy Business Intelligence Platform to support the new Medicare Managed Care System, reflecting an Analytics and BI deployment within a federal agency context. CMS procured MicroStrategy software licenses and maintenance services valued at approximately $645,000 to embed analytical capabilities into MMCS operations and reporting.
The implementation concentrated on operational analytics and executive reporting, with configuration focused on utilization analysis, quality of care indicators, and payment analytics. MicroStrategy ONE Analytics was used to generate dashboards and reports that surface utilization, quality, and payment data to program managers, enabling monitoring and evaluation of Medicare managed care program performance.
Architecturally the platform served as the BI layer for MMCS transaction processing, receiving enrollment and payment data feeds to support consolidated reporting for more than seven million Medicare beneficiaries enrolled across 427 Medicare managed care organizations and the computation of payments that exceed three billion dollars per month. Operational coverage included payment operations, program monitoring, beneficiary service reporting, and policy evaluation workflows tied to MMCS transactional streams.
Governance and rollout emphasized expanded use and ongoing maintenance, with MicroStrategy maintenance services contracted alongside licensing to sustain analytics availability. The stated outcomes included improved visibility into utilization, quality of care, and payment information to help CMS meet legislative requirements, accommodate program growth, provide better service to beneficiaries, and facilitate monitoring and policy evaluation.
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Centers for Medicare & Medicaid Services United States Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Centers for Medicare & Medicaid Services United States Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Centers for Medicare & Medicaid Services United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2024 | 2025 |
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Marketing Analytics | CRM |
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2010 | 2010 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2002 | 2002 |
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Tag Management | CRM |
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2017 | 2017 |
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Centers for Medicare & Medicaid Services United States ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Incident Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Centers for Medicare & Medicaid Services United States TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2014 | 2014 |
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Centers for Medicare & Medicaid Services United States PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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File Transfer Protocol | PaaS |
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2006 | 2007 |
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Centers for Medicare & Medicaid Services United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2012 | 2012 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Centers for Medicare & Medicaid Services United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Centers for Medicare & Medicaid Services United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Centers for Medicare & Medicaid Services United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Centers for Medicare & Medicaid Services United States IT executives and key decision makers. This section highlights Centers for Medicare & Medicaid Services United States's latest recorded technology evaluations, including Cognizant TriZetto QNXT for Core Admin Processing System on 2025-12-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Centers for Medicare & Medicaid Services United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Centers for Medicare & Medicaid Services United States Technographics
Centers for Medicare & Medicaid Services United States is a Government organization based in United States,
with around 6000 employees and annual revenues of $1.45 billion.
Centers for Medicare & Medicaid Services United States operates a diverse technology stack with applications such as
Tyler Workforce Case Management, Rocket.chat and MicroStrategy ONE Analytics,
covering areas like HR Compliance, Chatbots and Conversational AI and Analytics and BI.
Centers for Medicare & Medicaid Services United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Rocket.chat and MicroStrategy.
Centers for Medicare & Medicaid Services United States recently adopted applications including
YoroDesk in 2024, Tyler Workforce Case Management in 2023 and Splunk On-Call Support, formerly VictorOps in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Centers for Medicare & Medicaid Services United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Centers for Medicare & Medicaid Services United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Centers for Medicare & Medicaid Services United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.