Bangkok, 10330,
Thailand
Central Pattana Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Central Pattana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6120 Central Pattana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Central Pattana has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Microsoft 365 for Collaboration in 2020, Line BCRM for CRM, Sales Engagement in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Central Pattana is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , Huawei Enterprise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Central Pattana revenues, which have grown to $1.54 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Central Pattana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2002 | 2002 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Lexicon | Legacy | Line BCRM | CRM, Sales Engagement | CRM | n/a | 2023 | 2023 | In 2023 Central Pattana implemented Line BCRM to extend customer engagement and improve the mall parking experience. The effort is aligned with the CRM,Sales Engagement category and focuses on using LINE channels to surface promotions and in mall services for guests in Thailand. Lexicon built a web application that embeds Line BCRM capabilities into customer touchpoints for parking and onsite services. The implementation narrative describes use of channel orchestration and campaign features typical of CRM,Sales Engagement platforms, and inferred Line BCRM features include segmented messaging and rich menu configuration for targeted customer communications. These modules were used to connect promotional content and service options directly into guest conversations and in mall interactions. The solution integrated the Lexicon web app with LINE Official to deliver promotions and service workflows from the web layer into LINE conversation flows. Architecturally the deployment ties a customer interaction layer to Line BCRM messaging orchestration and profile resolution, enabling message segmentation and menu driven service discovery. Operational coverage described in the source centers on guest experience, marketing and parking operations across Central Pattana malls in Thailand. Governance and process changes emphasized coordination between marketing and operations to manage segmented messaging and menu content updates, and to align in mall service workflows with LINE delivered prompts. The stated objective was to improve mall parking experience and customer engagement by surfacing promotions and in mall services through Line BCRM. | |
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Marketing Automation | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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EPM | EPM |
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2011 | 2012 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2011 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Operating System (OS) | PaaS |
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2002 | 2002 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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