Century 21
22 Cortlandt St,
New York, 10007, NY,
United States
New York, 10007, NY,
United States
1 212-227-1202
Retail
Century 21 Technographics
Century 21 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Century 21 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Century 21 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Century 21 has purchased the following applications: PayPal Enterprise for Payment Processing in 2020, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2015, Oracle Retail Merchandising System for Retail Management in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Century 21 is running and its propensity to invest more and deepen its relationship with PayPal , UKG , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Century 21 revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Century 21 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Century 21 Tech Stack and Enterprise Applications
Century 21 ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Enterprise | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Century 21 implemented PayPal Enterprise on its website to handle Payment Processing for its online retail storefront. The deployment focused on integrating PayPal Enterprise as the customer-facing payment gateway within the e-commerce checkout flow on the Century 21 website, covering online commerce traffic for the United States market.
PayPal Enterprise was configured to support standard Payment Processing capabilities, including hosted checkout and customer-facing payment authorization, tokenization for card-on-file scenarios, settlement and reporting feeds, and refund and dispute handling workflows. Configuration emphasized secure payment capture and reconciliation processes consistent with web checkout operations and merchant settlement requirements.
The integration was executed directly on the public website, connecting front-end checkout pages to PayPal Enterprise payment endpoints and embedding PayPal Enterprise UI elements into the customer journey. Operational scope included e-commerce, payments operations, finance reconciliation, and customer service teams that interact with order payment status and dispute management.
Governance of the implementation aligned payment operations and finance around centralized payment handling and reporting, with procedures to manage refunds and disputes through PayPal Enterprise case workflows. Century 21’s use of PayPal Enterprise on its website positioned the application as the primary Payment Processing layer for online transactions without disclosing third party implementation partners.
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Century 21 HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2015 | 2015 |
In 2015 Century 21 implemented UKG Great Place to Work Emprising under the Employee Experience,Employee Engagement category to establish enterprise-wide engagement measurement and organizational development capabilities. The initiative supported an OD department serving 5,000+ employees and aligned to a three-year strategic plan focused on customer experience, employee engagement, and leadership efficacy.
The deployment of UKG Great Place to Work Emprising was configured to administer Great Place to Work surveys, automate action-plan workflows by division, and sustain learning through a structured onboarding and leadership curriculum. Functional capabilities implemented included engagement survey administration, division-level GPTW action planning, a 12-month new hire onboarding program, leadership development using 360 feedback, DiSC, SLII and executive coaching, and a Manager as Leader competency framework for front-line and mid-level managers.
Operational coverage was enterprise-wide by division and impacted HR, store operations, customer service, and finance, with leadership cohorts for 60+ executives and manager development for more than 200 managers. The program operated under a centralized OD governance model and a PMO co-led with the VP of Finance, and Deloitte Consulting was engaged to conduct financial and organizational analysis to optimize expenses and span of control.
Governance and rollout emphasized phased implementation, measurement cadence tied to survey results, and a sustainability program to embed new behaviors. Outcomes explicitly recorded during the program included a 20 point increase in Great Place to Work employee engagement, CSAT improving by 1.4 points to 4.66 out of 5, new hire time to productivity improving by 40 percent, a 98 percent GPTW success rate for new hires feeling welcomed and valued, a 96 percent effectiveness score for the executive leadership program, and reported enterprise savings of over 10 million dollars.
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Recruiting | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2013 | 2013 |
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Century 21 ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, Century 21 implemented Oracle Retail Merchandising System. The deployment targeted Retail Management capabilities to support merchandising, procurement and inventory allocation for a 5,000 employee United States retail chain.
Configured modules included purchase order management for placing, entering and following up on purchase orders with vendors, merchandise financial planning centered on Open-to-Buy controls, markdown and margin analytics capturing MD%, GM%, IMU% and turn, and allocation and replenishment to move product from warehouse to selling floor. Reporting and RDW-style analytics were instrumented to generate OTB and financial reports used by merchandising and finance teams.
The Oracle Retail Merchandising System interoperated with EDI for vendor communications and with PeopleSoft for financial and workforce records, reflecting in-house proficiency with Retek RMS, RDW Reports and Oracle reporting tools. Operational processes implemented through the system included scheduling market appointments and travel logistics to select and negotiate new merchandise, and orchestrating PO lifecycle and vendor follow up to improve on time delivery.
Governance changes formalized OTB controls, PO approval and allocation workflows to keep selling floors well stocked and to meet consumer demand. The implementation supported store-level merchandising and expansion activities, including a new Manhattan men and women shoe store which currently accounts for 40% of sales.
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Century 21 Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2024 | 2025 |
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Century 21 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Century 21 eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Century 21 SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2024 | 2025 |
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Warehouse Management | SCM |
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2015 | 2015 |
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Century 21 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Century 21 PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Century 21 IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Century 21 CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Century 21
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Intelligence Manager | Manager | IT | |
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Director Business Intelligence | Director | IT | |
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CIO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Corporate Controller | Director | Finance | |
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Senior Manager of Credit and Finance | Manager | Finance | |
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Senior Manager, Corporate Finance | Manager | Finance | |
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Vice President of Financial and Merchandise Planning | VP | Finance | |
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Finance Manager - FP&A | Manager | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Chief Information Officer & Chief Financial Officer | CXO | IT | |
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Chief Human Resources Officer | CXO | HR | |
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Manager, Accounts Payable | Manager | Finance | |
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Director of IT Support | Director | IT | |
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Director of Human Resources | Director | HR | |
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Payroll & Benefits Manager | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Vice President Information Technology | VP | IT | |
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Vice President, Head of Digital | VP | IT | |
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Chief Merchandising Officer | CXO | Finance | |
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Human Resources Director | Director | HR | |
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HR Manager | Manager | HR | |
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Apps Being Evaluated by Century 21 Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Century 21 IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Century 21 digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Century 21 Technographics
Century 21 is a Retail organization based in United States,
with around 5000 employees and annual revenues of $900.0 million.
Century 21 operates a diverse technology stack with applications such as
PayPal Enterprise, UKG Great Place to Work Emprising and Oracle Retail Merchandising System,
covering areas like Payment Processing, Employee Experience, Employee Engagement and Retail Management.
Century 21 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, UKG and Oracle.
Century 21 recently adopted applications including
JESTA Analytics in 2024, JESTA Merchandise Planning in 2024 and FreshDesk Customer Support in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Century 21’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Century 21’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Century 21 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.