Change Healthcare
100 Airpark Center Dr E,
Nashville, 37217, TN,
United States
Nashville, 37217, TN,
United States
1 866-817-3813
Professional Services
Change Healthcare Technographics
Change Healthcare Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Change Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Change Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Change Healthcare has purchased the following applications: Onwards HR Severance Automation for HR Compliance, Offboarding in 2022, Amazon Augmented AI for ML and Data Science Platforms in 2020, Coginiti Platform for Analytics and BI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Change Healthcare is running and its propensity to invest more and deepen its relationship with Onwards HR , Amazon Web Services (AWS) , Coginiti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Change Healthcare revenues, which have grown to $3.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Change Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Change Healthcare Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onwards HR | Legacy | Onwards HR Severance Automation | HR Compliance, Offboarding | HCM | n/a | 2022 | 2022 |
In 2022, Change Healthcare implemented Onwards HR Severance Automation to operationalize HR Compliance,Offboarding within its People Solutions organization in Nashville. The deployment is documented in Onwards HR materials and a webinar featuring Jennifer Bender, SVP People Solutions, and is presented as a use case for severance automation and separation compliance.
Onwards HR Severance Automation was configured to run automated severance workflows and separation compliance checks, including centralized case tracking, automated document generation, configurable approval routing, and embedded compliance checkpoints across standard offboarding tasks. The implementation aligns with typical HR Compliance,Offboarding functional workflows, providing a coordinated orchestration of separation steps and audit-ready record keeping for HR led separation processes.
Governance and process change were led by Change Healthcare People Solutions, standardizing separation checklists, role based approvals, and audit trails to enforce compliance during employee exits. Onwards HR and Change Healthcare reported outcomes of shortened processing timelines and lower per-separation costs in the vendor case study and webinar materials.
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Workforce Analytics, HR Compliance, Offboarding | HCM |
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2021 | 2022 |
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Workforce Management | HCM |
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2022 | 2022 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Augmented AI | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Change Healthcare implemented Amazon Augmented AI Apps Category to add human in the loop review across machine learning driven document and claims processing pipelines supporting its healthcare finance operations in the United States. The deployment focused on embedding Amazon Augmented AI into document ingestion and adjudication workflows to surface uncertain classification and extraction results for human verification, preserving auditability for sensitive healthcare documents. The initiative explicitly targeted claims operations and document centric workflows used by revenue cycle and claims processing teams.
Configuration and module usage included Amazon Augmented AI orchestrating review tasks and, based on AWS messaging about A2I HIPAA eligibility and the company use case, inferred upstream use of Amazon Textract for extraction and Amazon Comprehend for classification and entity extraction. Implementation covered human review task templates, configurable confidence thresholds that trigger human intervention, and feedback loops that label and route reviewed documents back into ML training and rules engines. The architecture emphasized a hybrid ML human review layer, where Amazon Augmented AI managed task routing to review queues and returned verified outputs to downstream claims adjudication systems.
Governance centered on operationalizing human oversight for compliance and quality, with process changes to integrate reviewer workflows into existing claims operations in the United States. Change Healthcare used Amazon Augmented AI to create auditable review trails and to standardize escalation paths for complex claims, embedding human decisions into automated pipelines to increase efficiency and compliance as stated by the initiative.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coginiti | Legacy | Coginiti Platform | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024 Change Healthcare deployed the Coginiti Platform to support Analytics and BI for healthcare analytics workflows across the United States. Change Healthcare's data and analytics team uses Coginiti Platform's collaborative analytics catalog to document critical changes and keep analysts in sync, improving analytic consistency and developer productivity for healthcare analytics in the United States. The deployment positions Change Healthcare Coginiti Platform Analytics and BI to support enterprise healthcare analytics workflows and governance.
The implementation emphasized Coginiti's collaborative analytics and catalog capabilities, with configuration focused on metadata capture, documented change logs, collaborative annotations, and catalog-driven discovery of analytic assets. Workflows for cataloging reports, datasets, models, and transformation logic were aligned with analyst practices to create a single source of truth for analytic artifacts. Change tracking and annotation workflows were instrumented to support developer handoffs and review cycles.
Operational coverage centered on the data and analytics organization across Change Healthcare's U.S. business, with governance adjustments to formalize documentation and analyst synchronization processes. Governance changes introduced standardized documentation workflows and curator responsibilities to preserve lineage and reduce divergence across analytics outputs. The implementation explicitly improved analytic consistency and developer productivity as part of broader healthcare BI and analytics operations.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Change Healthcare
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Apps Being Evaluated by Change Healthcare Executives
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FAQ - APPS RUN THE WORLD Change Healthcare Technographics
Change Healthcare is a Professional Services organization based in United States,
with around 14000 employees and annual revenues of $3.28 billion.
Change Healthcare operates a diverse technology stack with applications such as
Onwards HR Severance Automation, Amazon Augmented AI and Coginiti Platform,
covering areas like HR Compliance, Offboarding, ML and Data Science Platforms and Analytics and BI.
Change Healthcare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Onwards HR, Amazon Web Services (AWS) and Coginiti.
Change Healthcare recently adopted applications including
Coginiti Platform in 2024, Onwards HR Severance Automation in 2022 and Onwards HR Employee Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Change Healthcare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Change Healthcare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Change Healthcare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.