Chargebee
340 S Lemon Avenue, #1537,
Walnut, 91789, CA,
United States
Walnut, 91789, CA,
United States
1 877-303-1133
Professional Services
Chargebee Technographics
Chargebee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chargebee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 820 Chargebee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chargebee has purchased the following applications: Stripe Payments for Payment Processing in 2020, Upwork Enterprise for Contingent Labor Management in 2022, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chargebee is running and its propensity to invest more and deepen its relationship with Stripe , Chargebee , UpWork or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chargebee revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chargebee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chargebee Tech Stack and Enterprise Applications
Chargebee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Chargebee deployed Stripe Payments on their website. Chargebee implemented Stripe Payments as the Payment Processing layer for online checkout and customer payment acceptance, establishing Stripe Payments as the primary payment interface for web-based transactions.
The implementation uses Payment Processing capabilities typical for online commerce including card and digital wallet acceptance, tokenization, hosted checkout flows, recurring payment handling, and webhook based event notifications. Stripe Payments was configured to manage customer payment methods and server side payment confirmation workflows that operate within the public checkout experience.
Operational scope centers on the company website checkout and the customer billing lifecycle, influencing finance, sales, and customer operations through automated payment capture and event feeds. Governance and operational controls were implemented through API key management, webhook endpoint provisioning, and checkout configuration to constrain PCI scope and maintain payment workflow integrity.
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Subscription and Recurring Billing | ERP |
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2021 | 2021 |
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Chargebee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UpWork | Legacy | Upwork Enterprise | Contingent Labor Management | HCM | n/a | 2022 | 2022 |
In 2022, Chargebee deployed Upwork Enterprise for Contingent Labor Management to centralize sourcing and engagement of external talent. The deployment frames Chargebee Upwork Enterprise Contingent Labor Management Business Function as a centralized platform for managing contractors and freelance resources across talent acquisition, procurement, and finance teams.
The implementation focused on standard Contingent Labor Management capabilities, including supplier and talent directory management, contractor onboarding and profile management, statement of work orchestration, time and deliverable tracking, and compliance controls for worker classification and tax documentation. Upwork Enterprise was configured with centralized administration and role based access controls to support segmented workflows for hiring managers, procurement, and finance, and to enforce approval chains and SOW governance.
Operational coverage extended across HR and procurement processes at Chargebee, aligning contingent workforce workflows with finance for billing and vendor payments and with legal for contract review. Governance centered on workflow orchestration and policy enforcement within the Upwork Enterprise environment, enabling standardized requisitioning, onboarding, and contract lifecycle management for contingent labor.
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Chargebee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Chargebee implemented Freshdesk Messaging (Formerly Freshchat) on its website. Freshdesk Messaging (Formerly Freshchat) functions as a Chatbots and Conversational AI layer to support customer support and sales engagement delivered through the web experience.
The implementation emphasizes an embedded web chat widget and conversational workflows, using automated bot responses and live agent handoff capabilities consistent with Chatbots and Conversational AI functionality. Configuration details align with typical conversational setups including predefined message flows, session routing rules, and scripted escalation paths to human agents.
Operational coverage targets web‑facing customer interactions and the routing of inquiries to support and sales teams, with integration touchpoints expected toward backend support systems and analytics pipelines. Governance focuses on conversational script management, bot training processes, and escalation workflow ownership to maintain consistent handling of inquiries via Freshdesk Messaging (Formerly Freshchat).
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chargebee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2021 | 2021 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Chargebee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2018 | 2018 |
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CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Sales Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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Chargebee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Chargebee SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Performance Management | SPM |
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2021 | 2021 |
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Chargebee TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Chargebee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Chargebee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Chargebee CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Chargebee
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Chargebee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chargebee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chargebee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chargebee Technographics
Chargebee is a Professional Services organization based in United States,
with around 820 employees and annual revenues of $100.0 million.
Chargebee operates a diverse technology stack with applications such as
Stripe Payments, Upwork Enterprise and Freshdesk Messaging (Formerly Freshchat),
covering areas like Payment Processing, Contingent Labor Management and Chatbots and Conversational AI.
Chargebee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, UpWork and Freshworks.
Chargebee recently adopted applications including
hotglue in 2025, Upwork Enterprise in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chargebee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chargebee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chargebee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.