List of Upwork Enterprise Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Upwork Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Upwork Enterprise for Contingent Labor Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Upwork Enterprise for Contingent Labor Management include: Airbnb, a United States based Professional Services organisation with 7300 employees and revenues of $11.10 billion, Nasdaq, a United States based Banking and Financial Services organisation with 9162 employees and revenues of $4.65 billion, insightsoftware, a United States based Professional Services organisation with 2600 employees and revenues of $510.0 million, Automattic, a United States based Professional Services organisation with 2000 employees and revenues of $190.0 million, Chargebee, a United States based Professional Services organisation with 820 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Upwork Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Upwork Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbnb | Professional Services | 7300 | $11.1B | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
In 2021, Airbnb implemented Upwork Enterprise for Contingent Labor Management to centralize contingent workforce procurement and talent sourcing across the company. The deployment positioned Upwork Enterprise as the platform for contractor engagement and program oversight within Airbnb's broader talent acquisition and procurement functions.
Upwork Enterprise was configured to support core Contingent Labor Management capabilities including talent sourcing and discovery, statement of work and engagement lifecycle management, contractor onboarding and classification controls, time and expense capture, and invoice reconciliation. Configuration emphasis aligned with standard category workflows for supplier rate management, centralized talent pools, and governance controls for contractor compliance and documentation.
Operational integration focused on connecting contingent labor processes to enterprise HR and procurement workflows, with expected integration points to HRIS, procurement systems, and accounts payable for billing and payment orchestration. The implementation addressed functional ownership for procurement and talent acquisition teams, enabling consistent engagement templates, approval workflows, and centralized vendor oversight.
Governance and process restructuring accompanied the rollout, establishing standardized SOW approval paths, supplier onboarding criteria, and centralized program oversight to manage contingent labor policy and compliance. Upwork Enterprise served as the primary Contingent Labor Management system to instrument contractor lifecycle governance and operationalize contingent sourcing at Airbnb.
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Automattic | Professional Services | 2000 | $190M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2024 | n/a |
In 2024, Automattic implemented Upwork Enterprise to centralize management of its external talent and contingent workforce. Upwork Enterprise is being used by Automattic as a Contingent Labor Management solution to align sourcing, engagement, and administrative workflows across recruiting and procurement functions, and Automattic is listed as a customer on the Upwork Enterprise portfolio.
The implementation focuses on core Contingent Labor Management capabilities, including talent sourcing and centralized talent pools, vendor and supplier onboarding, statement of work and contract orchestration, engagement workflow automation, time capture and invoicing coordination, and compliance checks for contingent worker lifecycle management. Upwork Enterprise is configured to provide a single operational layer for sourcing and managing short term and project based engagements, with role based controls and configurable approval paths.
Architecturally, deployments of Upwork Enterprise in this category typically centralize vendor management and connect to enterprise hiring and financial systems, and the implementation aligns those standard integrations with recruiting, HR, procurement and finance processes to support onboarding, time approval and payment workflows. For Automattic this approach ties contingent sourcing to internal talent acquisition and procurement governance, reducing fragmentation between requisitioning and vendor engagement.
Governance and process changes include establishing centralized policies for contingent workforce approvals, standardized engagement templates and auditing workflows to ensure consistent contracting and compliance. The configuration emphasizes controlled workflows for requisition approval, contract issuance and invoice reconciliation, embedding operational ownership within recruiting, procurement and finance teams.
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Chargebee | Professional Services | 820 | $100M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2022 | n/a |
In 2022, Chargebee deployed Upwork Enterprise for Contingent Labor Management to centralize sourcing and engagement of external talent. The deployment frames Chargebee Upwork Enterprise Contingent Labor Management Business Function as a centralized platform for managing contractors and freelance resources across talent acquisition, procurement, and finance teams.
The implementation focused on standard Contingent Labor Management capabilities, including supplier and talent directory management, contractor onboarding and profile management, statement of work orchestration, time and deliverable tracking, and compliance controls for worker classification and tax documentation. Upwork Enterprise was configured with centralized administration and role based access controls to support segmented workflows for hiring managers, procurement, and finance, and to enforce approval chains and SOW governance.
Operational coverage extended across HR and procurement processes at Chargebee, aligning contingent workforce workflows with finance for billing and vendor payments and with legal for contract review. Governance centered on workflow orchestration and policy enforcement within the Upwork Enterprise environment, enabling standardized requisitioning, onboarding, and contract lifecycle management for contingent labor.
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Professional Services | 2600 | $510M | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
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Banking and Financial Services | 9162 | $4.6B | United States | UpWork | Upwork Enterprise | Contingent Labor Management | 2021 | n/a |
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