La Plata, 20646, MD,
United States
Charles County Technographics
Charles County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charles County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1732 Charles County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charles County has purchased the following applications: Tyler Munis ERP for Government ERP in 2014, Microsoft 365 for Collaboration in 2018, Adobe Experience Cloud for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charles County is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Quadient , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charles County revenues, which have grown to $433.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charles County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charles County Tech Stack and Enterprise Applications
Charles County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Charles County implemented Tyler Munis ERP as its centralized Government ERP to consolidate municipal financial and administrative operations. The deployment positioned Tyler Munis ERP as the countywide platform for budgeting, general ledger, and tax and revenue administration.
Configuration work emphasized core municipal modules including general ledger, accounts payable, accounts receivable, procurement, payroll, budgeting, fixed assets, and utility billing, using fund accounting and chart of accounts management consistent with Government ERP functionality. Workflows for purchase orders, vendor management, revenue posting, and grant accounting were configured to reflect county fund structures and municipal reporting requirements.
Rollout was conducted in department-level waves covering finance, treasury, procurement, utilities, and public works, with role based security and approval workflows implemented to enforce internal controls and maintain audit trails. Governance centered on change control for charts of accounts and budget cycles, with designated administrative ownership for configuration, user access, and ongoing operational support.
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Mailing System | ERP Services and Operations |
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2016 | 2016 |
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Charles County Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Charles County implemented Microsoft 365. Charles County implemented Microsoft 365 as a Collaboration platform to support county business functions including staff communication, document collaboration, and intranet content management across departments.
The deployment centers on Microsoft 365 core Collaboration capabilities, notably Microsoft Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, OneDrive for individual file storage, and Microsoft Teams for real time messaging and meetings. The environment is organized as a tenant based Microsoft 365 architecture managed by county IT, with role based access controls, Microsoft 365 groups, and policy configuration used to align permissions and content classification to departmental boundaries.
Microsoft 365 is referenced on the county website, indicating use of the platform in web content administration or public facing communications workflows tied to site management. Governance emphasis in the rollout focuses on group and permission governance, records management alignment with public sector requirements, and operational support for county departments rather than a single business unit.
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Charles County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 Charles County implemented Adobe Experience Cloud on its public website, deploying the cloud based Customer Experience platform to centralize web content, analytics, and personalization across its digital presence. The deployment emphasized web channel instrumentation and cloud delivered services to support content publication, visitor analytics, and experience orchestration for citizen facing pages.
Adobe Experience Cloud in this implementation provides core Customer Experience capabilities including content management for editorial publishing, web analytics for visitor measurement, personalization and audience segmentation, and campaign orchestration consistent with typical customer experience workflows. Operational scope is the county public website and the digital communications and citizen services functions, with governance oriented toward centralized editorial controls, standardized publishing workflows, and privacy aware analytics practices for public sector compliance.
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Marketing Automation | CRM |
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2016 | 2016 |
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Charles County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Charles County CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Charles County
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Charles County Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||