Charles River
251 Ballardvale Street,
Wilmington, 1887, MA,
United States
Wilmington, 1887, MA,
United States
1 781-222-6000
Life Sciences
Charles River Technographics
Charles River Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charles River and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20400 Charles River employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charles River has purchased the following applications: SAP S/4 HANA for ERP Financial in 2023, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2016, IBM Maximo for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charles River is running and its propensity to invest more and deepen its relationship with SAP , Benefitfocus , Fidelity Investments or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charles River revenues, which have grown to $4.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charles River intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charles River Tech Stack and Enterprise Applications
Charles River ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Charles River Laboratories deployed SAP S/4 HANA as its ERP Financial platform across all legal entities. The program was initiated to replace SAP ERP ECC 6.0 and establish a unified enterprise financial backbone.
Configuration workstreams focused on financial planning and analysis alongside an Enterprise Performance Management System EPM rollout, with teams built to prioritize end product delivery. SAP S/4 HANA configuration covered core record to report, procure to pay, order to cash and hire to retire process areas aligned to Global Process Owners P2P, O2C, H2R and R2R. The implementation incorporated automation systems to enable technical improvements and standardized financial workflows.
Integrations were explicitly managed to retain and coordinate existing finance applications including Blackline for reconciliations, Concur for travel and expense, Vertex for tax, CoStar Leasing for lease accounting and other automation systems. The program coordinated with the IT organization to define resource needs and technical interfacing for those systems. A developing data science capability was positioned to provide analytics and advanced reporting through SAP Analytics Cloud, Analysis for Office and Power BI alongside SAP S/4 HANA.
Governance was centralized under the Executive Director, Financial Systems and Data, who managed global rollout workstreams and Global Process Owners to reshape governance and workflow. Workstreams defined delivery roles, resource plans and cross functional coordination between finance and IT to drive consistent configuration and process changes. Ongoing ownership of finance applications was consolidated to ensure consistency across entities.
The business case for SAP S/4 HANA and EPM was developed and received approval from executive management and the Board of Directors, and the program received executive support across organizations. The initiative combined SAP S/4 HANA implementation with EPM rollout, governance restructuring and analytics enablement under a unified ERP Financial program.
|
Charles River HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, Charles River implemented SAP SuccessFactors Employee Central Global Benefits. The deployment positioned SAP SuccessFactors Employee Central Global Benefits as the core Benefits Administration application supporting HR and Shared Services benefit workflows for the company’s U.S. and Canadian employee populations.
Configuration work focused on standard Benefits Administration capabilities, including benefits enrollment, eligibility and life event management, plan configuration and enrollment lifecycle controls. The implementation emphasized data model alignment and rules configuration to enforce eligibility and deduction workflows consistent with enterprise benefits policies.
Integrations were implemented to create an end to end operational flow between the benefits application and payroll and vendor systems, with explicit links to ADP WFN in a managed services model and to third party benefits platforms BenefitFocus, Fidelity and ManuLife for vendor enrollment and deduction propagation. Operational coverage tied benefits administration to Shared Services and Payroll functions, reflecting coordinated processing between HR, payroll and external vendors.
Governance established centralized Shared Services ownership for benefits data, standardized reporting and audit documentation, and controls aligned with monthly close, KPI publishing and SOX404 related requirements. Process changes realigned workflow ownership and cross system handoffs to ensure consistent enrollment and payroll deduction processing through SAP SuccessFactors Employee Central Global Benefits.
|
|
|
|
|
Benefits Administration | HCM |
|
2016 | 2016 |
|
|
|
|
|
Benefits Administration | HCM |
|
2016 | 2016 |
|
|
|
|
|
Candidate Relationship Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Compensation Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
|
|
Learning and Development | HCM |
|
2022 | 2022 |
|
|
|
|
|
Onboarding | HCM |
|
2016 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2022 | 2022 |
|
|
|
|
|
Performance and Goal Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2016 | 2016 |
|
|
|
|
|
Time and Attendance | HCM |
|
2022 | 2022 |
|
|
|
|
|
Workforce Management | HCM |
|
2010 | 2010 |
|
Charles River ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Charles River implemented IBM Maximo for Enterprise Asset Management. The deployment targeted a global facilities roll out, aligning Maximo Enterprise Work and Asset Management with Facilities and IT Operations to establish a centralized asset and work management platform across sites.
The implementation configured IBM Maximo to support core Enterprise Asset Management workflows, including centralized asset registry, work order management, preventive maintenance scheduling, and calibration and qualification tracking consistent with laboratory facilities needs. Configuration emphasized role based access, electronic records controls, and validation patterns aligned with 21 CFR Part 11, GxP compliance requirements for regulated operations.
Operational coverage centered on global facilities teams and IT operations, with the IBM Maximo instance serving as the authoritative system for facilities asset lifecycles and maintenance execution. The program was described as a global roll out with continuous improvement practices driven by Facilities Systems and a Technical Product Owner responsible for platform stewardship and iterative enhancements.
Governance included formal ownership by Facilities Systems and Technical Product Owner functions, integrated validation and release controls to maintain 21 CFR Part 11 compliance, and an ongoing continuous improvement cadence to refine workflows and system configurations. IBM Maximo, as deployed, functions as the enterprise platform for Enterprise Asset Management supporting regulated facilities operations and IT operational coordination.
|
|
|
|
|
Laboratory Management | ERP Services and Operations |
|
2021 | 2021 |
|
Charles River AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Generative AI Platforms | AI Development |
|
2023 | 2023 |
|
Charles River AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
Charles River Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Event Management | Collaboration |
|
2015 | 2015 |
|
Charles River Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2011 | 2011 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Charles River CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Charles River ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
Charles River TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2019 | 2020 |
|
Charles River PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Charles River IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Charles River CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Charles River
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Charles River Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charles River IT executives and key decision makers. This section highlights Charles River's latest recorded technology evaluations, including Lufthansa Systems Lido/Flight for Flight Management on 2024-11-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charles River digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Charles River Technographics
Charles River is a Life Sciences organization based in United States,
with around 20400 employees and annual revenues of $4.13 billion.
Charles River operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central Global Benefits and IBM Maximo,
covering areas like ERP Financial, Benefits Administration and Enterprise Asset Management.
Charles River has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Charles River recently adopted applications including
SAP S/4 HANA in 2023, M-Files Aino in 2023 and SAP SuccessFactors Learning in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charles River’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charles River’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charles River technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.