Chegg
3990 Freedom Cir,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-855-5700
Professional Services
Chegg Technographics
Chegg Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chegg and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Chegg employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chegg has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Workday HCM for Core HR in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chegg is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chegg revenues, which have grown to $618.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chegg intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chegg Tech Stack and Enterprise Applications
Chegg ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Chegg implemented Oracle NetSuite ERP to address ERP Financial needs across its finance and procurement functions. The Oracle NetSuite ERP deployment concentrated on core order-to-cash and procure-to-pay capabilities, configuring modules for order management, billing, accounts receivable, procurement, and accounts payable to support transactional finance workflows.
Implementation activity included focused O2C and P2P integration testing and end-to-end ERP process validation, exercising integration touchpoints between order management, billing, AR, procurement, and AP. Testing and validation were coordinated across finance, procurement, and operations teams, with structured end-to-end test cases to verify transactional flow, master data consistency, and reconciliations as part of the ERP Financial rollout efforts.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Chegg HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, Chegg implemented Workday HCM to centralize Core HR capabilities for more than 2000 global users across HR, Talent, Payroll, Recruiting, Learning, Benefits, Time and Absence, and Advanced Compensation. The deployment positioned Workday HCM as the primary Core HR platform supporting HR operations, recruiting workflows, talent management, payroll orchestration, and benefits administration across the organization.
Configuration centered on modular Workday HCM capabilities, with specific configurations for Recruiting, Talent, Payroll, Learning, Benefits, Time and Absence, and Advanced Compensation. The implementation emphasized automation and self-service, and documentation indicates reductions in manual processing of 85 percent and a time-to-hire improvement of 20 days representing a 90 percent reduction, while staffing change processing was shortened from 7 days to 1 day, with 100 percent accurate audit trails.
Integrations and operational coverage were structured around cross-functional connections between HR, IT, and Finance, using integrated Workday dashboards and analytics to surface contingent workforce budgeting and contract rate visibility. Finance-facing analytics improved forecasting accuracy by 80 percent through the integrated Workday dashboards, while architecture notes describe orchestration of secure data exchange and controls to support SOX compliance and centralized data governance.
Governance and workflow restructuring included a comprehensive Workday security architecture, a compliance and integration strategy, and formal change management driven by tailored training programs and stakeholder engagement tied to organizational SLAs. Platform strategy and architecture optimization were executed to ensure system reliability and scalability for the enterprise Workday ecosystem, with stated reliability targets of 99.9 percent and ongoing platform roadmap governance.
Outcomes recorded in the implementation narrative are operational and governance focused, including substantial automation gains, accelerated hiring and staffing processes, improved contingent workforce forecasting, complete auditability, and high system reliability. Chegg Workday HCM Core HR activities were managed with centralized analytics and governance to align platform capabilities with C-suite objectives and HR operational OKRs.
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Payroll | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2020 | 2020 |
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Chegg AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Chegg deployed LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud was provisioned as a primary web-channel conversational interface to support student engagement and customer service, aligning to the Chatbots and Conversational AI category. Deployment focused on embedding real-time messaging widgets into Chegg's public site to capture inbound student inquiries and service interactions.
Configuration centered on conversational flow authoring, automated response engines and agent escalation paths, reflecting standard functional modules of Chatbots and Conversational AI. The implementation used session management, persistent conversation context and administrative consoles for intent tuning and content updates, leveraging LivePerson Conversational Cloud capabilities for scripting and conversation orchestration.
Operational integration was realized through web UI embedding and routing into Chegg's support workflows and agent consoles, with conversation transcripts and state maintained to inform case handling and follow up. The implementation intersected product support and customer service teams, enabling scripted automation alongside human handoff within the same messaging channel.
Governance was organized around support and product ownership, with iterative refinement of conversational scripts, intent governance and content moderation processes to maintain conversational accuracy. The Chegg deployment of LivePerson Conversational Cloud represents a web-first application of Chatbots and Conversational AI to centralize student support interactions.
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Chegg Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Chegg Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Chegg eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Chegg CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Engagement, Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Chegg ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Chegg Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2021 | 2021 |
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Supplier Relationship Management | Procurement |
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2021 | 2021 |
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Chegg TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Chegg IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Warehouse Appliance | IaaS |
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2012 | 2012 |
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Database Management | IaaS |
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2011 | 2011 |
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Chegg CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Chegg
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Consumer Analytics | Director | Finance | |
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Business Intelligence Manager | Manager | IT | |
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Manager, Marketing Analytics | Manager | Marketing | |
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Director of Revenue | Director | Finance | |
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Vice President Business Development | VP | Sales | |
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Business Development Director | Director | Sales | |
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Business Development Director, Brand Partnerships | Director | Sales | |
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VP, Growth and Operations | VP | Operations | |
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Director of Business Operations | Director | Finance | |
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President , CEO | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Director, Human Resources | Director | HR | |
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Chief People Officer | CXO | HR | |
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President and Chief Executive Officer | CXO | Finance | |
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Chief Business Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Chief Product Officer | CXO | Finance | |
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VP Operations and Data Engineering | VP | IT | |
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Director, Data Engineering, Data Science Engineering and Business Intelligence | Director | IT | |
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Senior AR Accountant | Manager | Finance | |
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Accounts Receivable Analyst | Manager | Finance | |
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VP Corporate Controller - Chief Accounting Officer and Assistant Treasurer | Manager | Finance | |
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General Counsel and Corporate Secretary | Manager | Finance | |
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Director of Legal Operations | Director | Legal | |
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Senior Manager, Benefits & Operations | Regulatory Compliance | Manager | HR | |
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VP, Deputy General Counsel | VP | Legal | |
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Head Of Compliance | Director | Finance | |
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Director, International & Associate General Counsel | Director | Finance | |
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Director, Payroll Operations | Director | HR | |
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Senior Director, HR Business Partner | Director | HR | |
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Apps Being Evaluated by Chegg Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chegg IT executives and key decision makers. This section highlights Chegg's latest recorded technology evaluations, including Amazon CodeWhisperer for Generative AI Platforms on 2024-10-18 and Microsoft Excel for Enterprise Content Management on 2024-07-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chegg digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-10-18 | Chegg | Evaluated | Amazon Web Services (AWS) | Amazon CodeWhisperer | Generative AI Platforms | AI Development |
| 2024-07-24 | Chegg | Evaluated | Microsoft | Microsoft Excel | Enterprise Content Management | Content Management |
FAQ - APPS RUN THE WORLD Chegg Technographics
Chegg is a Professional Services organization based in United States,
with around 1300 employees and annual revenues of $618.0 million.
Chegg operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday HCM and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Chegg has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and LivePerson.
Chegg recently adopted applications including
6sense Account Engagement Platform in 2024, Freshservice in 2024 and Lumos Identity Security Posture Management (ISPM) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chegg’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chegg’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chegg technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.