Chow Sang Sang Jewellery China
27/F 9 Wing Hong St Lai Chi Kok,
Hong Kong, n/a,
Hong Kong
Hong Kong, n/a,
Hong Kong
852-27300111
Professional Services
Chow Sang Sang Jewellery China Technographics
Chow Sang Sang Jewellery China Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chow Sang Sang Jewellery China and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Chow Sang Sang Jewellery China employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chow Sang Sang Jewellery China has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Riskified Chargeback Guarantee for eCommerce Fraud Protection in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chow Sang Sang Jewellery China is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chow Sang Sang Jewellery China revenues, which have grown to $357.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chow Sang Sang Jewellery China intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chow Sang Sang Jewellery China Tech Stack and Enterprise Applications
Chow Sang Sang Jewellery China AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Chow Sang Sang Jewellery China implemented LiveChat on its public website to enable real time customer engagement. LiveChat is deployed as a web embedded conversational layer aligned with the Chatbots and Conversational AI category. The deployment supports online customer service and conversational commerce use cases for the company.
The implementation uses the LiveChat widget to capture visitor context, present chat sessions to agents, and persist chat transcripts and canned responses commonly found in Chatbots and Conversational AI platforms. Operational coverage is centered on e commerce customer support, routing inbound chats to customer service teams and surfacing conversation history for case follow up. Governance work included configuring agent workflows, availability windows and transcript retention and routing rules to align online support with existing service processes.
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Chow Sang Sang Jewellery China Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Chow Sang Sang Jewellery China deployed Cisco Webex Meetings to support web-based conferencing and customer engagement. The Cisco Webex Meetings implementation is exposed on the company website and classified under Audio Video and Web Conferencing, providing embedded meeting access for customer consultations and internal collaboration across the 1400 employee organization. The deployment emphasizes web-hosted meeting rooms and scheduled virtual consultations surfaced directly from site workflows.
Configuration centered on standard Audio Video and Web Conferencing capabilities, including real-time audio and video, screen sharing, meeting recording and scheduling controls, with Cisco Webex Meetings serving as the conferencing control plane. Operational ownership is positioned with corporate IT and communications teams, and the implementation targets sales, customer service and corporate collaboration workflows by using website integration for meeting entry and event links. Governance focused on centralized account provisioning and meeting policy configuration to manage access and meeting settings across the organization.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Chow Sang Sang Jewellery China eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Riskified | Legacy | Riskified Chargeback Guarantee | eCommerce Fraud Protection | eCommerce | n/a | 2021 | 2021 |
In 2021 Chow Sang Sang Jewellery China implemented Riskified Chargeback Guarantee on its public e-commerce site to extend fraud protection across online checkout and order processing. Riskified Chargeback Guarantee, delivered as an eCommerce Fraud Protection capability, is used to absorb chargeback liability while executing automated fraud decisioning and order-level risk scoring for customer transactions.
The implementation focuses on checkout instrumentation and decisioning workflows, integrating Riskified Chargeback Guarantee into the website's payment and order flow so approved transactions carry vendor-backed chargeback coverage. Operational responsibility spans e-commerce operations, payments and fraud review teams, with the solution providing automated decision outcomes and a review queue for manual case handling, aligning fraud prevention and customer service workflows under the eCommerce Fraud Protection control model.
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Chow Sang Sang Jewellery China CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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Chow Sang Sang Jewellery China ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Chow Sang Sang Jewellery China IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Chow Sang Sang Jewellery China
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Chow Sang Sang Jewellery China Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chow Sang Sang Jewellery China IT executives and key decision makers. This section highlights Chow Sang Sang Jewellery China's latest recorded technology evaluations, including Infor SCM for Supply Chain Management on 2025-05-29 and Epicor ERP for ERP Financial on 2025-05-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chow Sang Sang Jewellery China digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-29 | Chow Sang Sang Jewellery China | Evaluated | Infor | Infor SCM | Supply Chain Management | SCM |
| 2025-05-29 | Chow Sang Sang Jewellery China | Evaluated | Epicor | Epicor ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Chow Sang Sang Jewellery China Technographics
Chow Sang Sang Jewellery China is a Professional Services organization based in Hong Kong,
with around 1400 employees and annual revenues of $357.0 million.
Chow Sang Sang Jewellery China operates a diverse technology stack with applications such as
LiveChat, Cisco Webex Meetings and Riskified Chargeback Guarantee,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and eCommerce Fraud Protection.
Chow Sang Sang Jewellery China has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Cisco Systems and Riskified.
Chow Sang Sang Jewellery China recently adopted applications including
Cisco Webex Meetings in 2022, Slack Connect in 2022 and Riskified Chargeback Guarantee in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chow Sang Sang Jewellery China’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chow Sang Sang Jewellery China’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chow Sang Sang Jewellery China technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.