Chubb USA
15 Mountain View Road,
Warren, 7059, NJ,
United States
Warren, 7059, NJ,
United States
1 908-903-2000
Insurance
Chubb USA Technographics
Chubb USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chubb USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31000 Chubb USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chubb USA has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2010, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2020, Guidewire BillingCenter for Insurance Billing Administration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chubb USA is running and its propensity to invest more and deepen its relationship with Oracle , Workday , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chubb USA revenues, which have grown to $13.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chubb USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Chubb USA Tech Stack and Enterprise Applications
Chubb USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Chubb USA implemented Oracle PeopleSoft ERP to support its finance organization, aligning the deployment with ERP Financial requirements for centralized financial processing. The implementation targeted core finance functions and operational reporting to support intercompany accounting and finance teams across the enterprise.
The Oracle PeopleSoft ERP configuration emphasized standard ERP Financial capabilities, including general ledger consolidation, accounts payable and accounts receivable transaction processing, and financial reporting. Implementation work included creation of daily, weekly and monthly reporting metrics, spreadsheet based analysis workflows, and the enablement of Oracle and PeopleSoft query access for business users to run ad hoc and scheduled reports.
Operational coverage included finance operations and intercompany departments, with Financial Operation Associates providing day to day transaction support, backup coverage for team functions, and direct customer service to supported business groups. The deployment supported role based access to PeopleSoft query tools, routine spreadsheet analysis, and operational handoffs between centralized finance and distributed business units.
Governance emphasized process ownership and operational controls, including problem ownership responsibilities, documented reporting workflows, and training for end users on PeopleSoft query creation and report consumption. Daily operational practices documented in job functions required strong time management and communication skills, enabling sustained support of core financial processes within the Oracle PeopleSoft ERP environment.
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2012 | 2013 |
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Payment Processing | ERP |
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2018 | 2018 |
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Chubb USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2021 |
In 2020, Chubb USA implemented Oracle Cloud HCM Absence Management as part of a coordinated global Oracle HCM rollout. The implementation targeted Absence and Leave Management to centralize absence administration and entitlements across Chubb’s HCM platform, while aligning with concurrent deployments of Core HCM, Time and Labor, Compensation, and Performance modules. The program was executed from a central HCM program office with regional delivery oversight for North America provided by the Vice President HCM Regional Lead, and the rollout covered the company’s global employee population across 54 countries.
Oracle Cloud HCM Absence Management was configured to support standard absence management functionality including entitlements and accruals, absence request and approval workflows, absence balance visibility, and integrated reporting for HR administrators. Functional configuration work was coordinated with Core HCM and Time and Labor to ensure consistent employee records, time-off interfacing, and policy-driven eligibility, with user stories and configuration tasks tracked through Jira as part of the Core module backlog.
Integration and operational coverage were delivered through cross-functional solutioning with IT, HR, and external vendors, with explicit program activity to define HR data retention, conversion, and reporting strategy. The Chubb program leadership engaged Deloitte leads as part of the governance cadence to coordinate design decisions and technical integration planning across regional teams.
Program governance emphasized weekly governance meetings, decision-making on system gaps and solutions, and coordinated change management activities. The regional HCM lead reported into the HCM Program Lead, participated in global and local design forums, and managed resource strategies for internal staffing to operationalize Absence and Leave Management within Chubb’s broader HCM footprint.
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Compensation Management | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2020 | 2021 |
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Time and Attendance | HCM |
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2020 | 2021 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2021 | 2021 |
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Chubb USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Chubb USA implemented Guidewire BillingCenter as part of an Insurance Billing Administration initiative to standardize billing workflows across property and casualty lines. The Guidewire BillingCenter implementation was scoped to interact with Policy Center, Claim Center and Contact Manager, with requirements captured for Workers Compensation, Personal Auto and Commercial Property billing and verification processes.
The implementation covered functional modules for billing lifecycle orchestration, billing verification, and automated billing process initiation, with user stories, acceptance criteria and page level specifications captured through JAD and Scrum sessions. Business analysts translated BRDs into Functional Requirements Specifications and Technical Specifications using Rational RequisitePro, and produced system flow diagrams, activity diagrams and UI screen designs using Rational Rose and Microsoft Visio to guide configuration of Guidewire BillingCenter.
Integrations were defined with enterprise data sources and the enterprise data warehouse for data sourcing, profiling, mapping and cleansing, and data migration work leveraged Guidewire Data Hub for Policy Center data extracts. The project included logical and physical data modeling, data mapping projects tracked end to end, and coordination of data extraction from other source systems to support billing and policy record reconciliation.
Governance and delivery followed an iterative SDLC using Rational Unified Process artifacts alongside Agile Scrum ceremonies, with JAD workshops to capture field level specifications, story points and acceptance criteria. Testing and defect management used Quality Centre for requirements, test plans, test labs and defect tracking, with production and pre production defect analysis and remediation workstreams coordinated between business, testing and development teams.
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Insurance Claims Management | ERP Services and Operations |
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2016 | 2017 |
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Insurance ERP | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2016 | 2017 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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Chubb USA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI, Data Warehouse | Analytics and BI |
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2019 | 2020 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Chubb USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Chubb USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Chubb USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2016 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Chubb USA EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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EPM | EPM |
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2017 | 2018 |
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Financial Consolidation and Close | EPM |
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2015 | 2016 |
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Chubb USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Chubb USA Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2020 |
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Chubb USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2016 | 2016 |
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Chubb USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL) | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Chubb USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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Chubb USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Chubb USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President Head of Global Tax | VP | Finance | |
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VP - Tax Accounting & Operations | VP | Finance | |
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Executive Vice President/CDAO, Data & Analytics, North AmericaExecutive | VP | IT | |
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SVP / Head of Data Engineering & ML | VP | IT | |
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SVP, Head of Architecture & Advanced Engineering | VP | R&D | |
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Global CIO | CXO | Finance | |
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EVP Global Technology And Operations | VP | IT | |
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Chief Information Officer - Intelligent Process Automation (IPA) | CXO | IT | |
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VP of IT | VP | IT | |
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Senior Claims Director | Director | Customer Service | |
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Deputy Chief Risk Officer | CXO | Risk | |
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Chief Legal Officer | CXO | Legal | |
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Senior Manager, Global Contracts | Manager | Procurement | |
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VP, Global HR Operations | VP | HR | |
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Head of Global Information Security Governance, Reporting, and Security Data Analytics | Director | IT | |
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VP Digital Transformation | VP | IT | |
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SVP CIO, North America Commercial Insurance | VP | IT | |
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AVP Technical Lead, Enterprise Applications | VP | IT | |
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Group Senior Executive, Operations and Technology, and Digital Transformation Officer | Manager | IT | |
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Software Quality Engineering Manager At Chubb Insurance | Manager | IT | |
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VP, Human Resources Business Partner | VP | HR | |
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VP, U.S.Payroll Manager | VP | HR | |
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Human Resources Manager | Manager | HR | |
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SVP Global HR Operations | VP | HR | |
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Apps Being Evaluated by Chubb USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chubb USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chubb USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Chubb USA Technographics
Chubb USA is a Insurance organization based in United States,
with around 31000 employees and annual revenues of $13.02 billion.
Chubb USA operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle Cloud HCM Absence Management and Guidewire BillingCenter,
covering areas like ERP Financial, Absence and Leave Management and Insurance Billing Administration.
Chubb USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Guidewire.
Chubb USA recently adopted applications including
Selenium WebDriver in 2022, UKG Ready (ex Kronos Workforce Ready) in 2021 and OnitX ELM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chubb USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chubb USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chubb USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.