CIB Bank
Petrezselyem u. 2-8,
Budapest, 1024,
Hungary
Budapest, 1024,
Hungary
36 1 424 2242
Banking and Financial Services
CIB Bank Technographics
CIB Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CIB Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 CIB Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CIB Bank has purchased the following applications: Apple Pay for Payment Processing in 2020, Finastra Misys FusionBanking Equation for Core Banking in 2017, Vivocha for Customer Engagement in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CIB Bank is running and its propensity to invest more and deepen its relationship with Apple , Finastra , archifm.net or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CIB Bank revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CIB Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CIB Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, CIB Bank implemented Apple Pay on its website as a Payment Processing capability provided by Apple. The deployment added Apple Pay to the consumer-facing web checkout to enable Safari users to complete tokenized card transactions directly from the bank's online channels.
The implementation focused on web payment flows and merchant validation, embedding the Apple Pay payment sheet into the site checkout and clientside payment orchestration. Configuration work aligned with Payment Processing practices, including merchant identification, TLS and domain validation, and handling of tokenized payment credentials and authorization flows.
Operational coverage is centered on the bank's public website and e-commerce style payment endpoints, impacting consumer payments and card processing workflows. Governance and operational controls were oriented around merchant configuration, reconciliation handoffs to the bank's payment operations, and standard payment exception handling within existing back office processes.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finastra | Legacy | Finastra Misys FusionBanking Equation | Core Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 CIB Bank implemented Finastra Misys FusionBanking Equation as its Core Banking platform. The deployment targeted CIB Bank, Intesa Hungary, a Hungary-based banking group with approximately 1,200 employees, establishing a centralized processing foundation for retail and central banking operations.
The implementation configured Core Banking modules typical for a modern equation implementation, including deposit and account management, payments and clearing, transaction posting and real-time ledger updates, customer information management, and lending and credit accounting. Finastra Misys FusionBanking Equation was instrumented to support straight-through processing and consolidated transaction workflows across retail product lines.
Operational scope covered branch retail operations and centralized back-office processing within Hungary, aligning the application with retail banking, operations, payments, and finance functions. Configuration emphasized standardization of ledger controls and automated posting rules to reduce manual reconciliation, consistent with Core Banking functional expectations.
Governance and rollout were described as an upgrade executed smoothly and deemed a significant success, with the bank s Chief Retail Banking Officer Tamas Akos stating the upgrade gives CIB, Intesa Hungary the necessary foundation to become a number one digital player possibly beyond Hungary. The Finastra Misys FusionBanking Equation implementation provided the structural core required to support ongoing retail banking digital initiatives.
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Real Estate Property Management | ERP Services and Operations |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usercentrics | Legacy | Vivocha | Customer Engagement | CRM | n/a | 2018 | 2018 |
In 2018, CIB Bank deployed Vivocha on its public website to strengthen Customer Engagement for its retail and digital channels. Vivocha is used as the customer facing engagement layer, instrumenting web sessions to surface real time support options and asynchronous messaging to online visitors.
The Vivocha deployment centers on an embedded web engagement widget and an agent console, providing live chat and messaging workflows, session transfer and chat transcript capture typical of Customer Engagement platforms. Configuration work emphasized in browser activation, tagging of customer journeys, and routing rules to align incoming web conversations with CIB Bank service queues and digital service agents.
The website implementation coexists with Usercentrics consent management, ensuring the Vivocha widget operates within the site level consent banner and cookie governance. Operational coverage is focused on the bank website and its digital customer service teams, with governance processes defined to manage chat handling, consent compliance, and transcript retention aligned to banking customer service workflows.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at CIB Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by CIB Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CIB Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CIB Bank digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD CIB Bank Technographics
CIB Bank is a Banking and Financial Services organization based in Hungary,
with around 1200 employees and annual revenues of $340.0 million.
CIB Bank operates a diverse technology stack with applications such as
Apple Pay, Finastra Misys FusionBanking Equation and Vivocha,
covering areas like Payment Processing, Core Banking and Customer Engagement.
CIB Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Finastra and Usercentrics.
CIB Bank recently adopted applications including
Kyndryl IT Modernization in 2022, Apple Pay in 2020 and Vivocha in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CIB Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CIB Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CIB Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.