AI Buyer Insights:

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

CI Banco
Location
Avenida Paseo de las Palmas 215, Piso 7, Colonia Lomas de Chapultepec, Alcaldía Miguel Hidalgo,
Mexico City, 11000,
Mexico
Website
https://www.cibanco.com/
Phone
52 55 5340 0999
Artw industry
Banking and Financial Services
Employee
Revenue

CI Banco Technographics

CI Banco Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by CI Banco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 CI Banco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that CI Banco has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Temenos T24 for Core Banking in 2013, Genesys PureConnect Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems CI Banco is running and its propensity to invest more and deepen its relationship with Oracle , Temenos , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing CI Banco revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CI Banco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

CI Banco Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Cloud ERP ERP Financial ERP Financial Management n/a 2018 2018
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Temenos Legacy Temenos T24 Core Banking ERP Services and Operations n/a 2013 2013
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys PureConnect Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019 CI Banco implemented Genesys PureConnect Chat on its website. The deployment used Genesys PureConnect Chat as the Chatbots and Conversational AI layer to deliver real time web chat for retail and business banking customers in Mexico, focused on the corporate site and online customer engagement channels. Configuration work centered on web chat widget deployment, scripted conversational flows, and automated response templates to address common inquiries prior to agent handoff. Genesys PureConnect Chat was configured to support queueing and skill based routing aligned with contact center workflows, and to enable agent assisted conversations when escalation was required. Standard chat capabilities such as transcript capture, session persistence, and canned responses were implemented to standardize agent interactions and reduce variation in online service handling. Operational coverage emphasized CI Banco's customer service function and the bank website, with chat sessions routed into contact center queues and managed by digital customer service teams. The implementation architecture prioritized in browser chat delivery and session orchestration at the digital channel edge of the bank's service stack. No named integrations were provided in source notes. Governance established centralized ownership by contact center operations, incorporating web chat handling into existing service level workflows and agent training. Rollout was executed as a site level deployment on the corporate website with ongoing configuration management to refine conversational scripts and routing rules. This account documents the 2019 deployment of Genesys PureConnect Chat by CI Banco for online customer engagement.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center, Customer Experience CRM 2019 2019
Marketing Analytics CRM 2014 2014
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2008 2008
Database Management IaaS 2015 2015
Database Management IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Data Loss Prevention CyberSecurity 2016 2016
Identity and Access Management (IAM) CyberSecurity 2016 2016
Secure Email Gateways (SEGs) CyberSecurity 2015 2015
Web Application Firewalls (WAF) CyberSecurity 2015 2015
IT Decision Makers and Key Stakeholders at CI Banco
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by CI Banco Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD CI Banco Technographics

CI Banco is a Banking and Financial Services organization based in Mexico, with around 3000 employees and annual revenues of $1.20 billion.

CI Banco operates a diverse technology stack with applications such as Oracle Cloud ERP, Temenos T24 and Genesys PureConnect Chat, covering areas like ERP Financial, Core Banking and Chatbots and Conversational AI.

CI Banco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Temenos and Genesys.

CI Banco recently adopted applications including Genesys PureConnect Chat in 2019, Genesys PureConnect Platform in 2019 and Microsoft SQL Server in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of CI Banco’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates CI Banco’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete CI Banco technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.