CI Banco
Avenida Paseo de las Palmas 215, Piso 7, Colonia Lomas de Chapultepec, Alcaldía Miguel Hidalgo,
Mexico City, 11000,
Mexico
Mexico City, 11000,
Mexico
52 55 5340 0999
Banking and Financial Services
CI Banco Technographics
CI Banco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CI Banco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 CI Banco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CI Banco has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Temenos T24 for Core Banking in 2013, Genesys PureConnect Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CI Banco is running and its propensity to invest more and deepen its relationship with Oracle , Temenos , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CI Banco revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CI Banco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CI Banco Tech Stack and Enterprise Applications
CI Banco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 CI Banco implemented Oracle Cloud ERP as its ERP Financial solution, deploying Oracle Fusion Cloud Finance functionality to centralize financial accounting and regulatory reporting. The deployment used Oracle Fusion Cloud Finance Version 10.0 to 11.0 as the application platform, with cloud configuration and parameterization focused on bank specific accounting requirements.
The implementation included electronic accounting and the design of the chart of accounts, trial balance structures, policies and auxiliaries to meet banking and non banking accounting needs, plus configuration of the SAT Catalog according to Annex 24. Functional delivery explicitly covered analysis, design and configuration of regulatory reports R01, R10 and R12 and the gathering of requirements for developments where standard functionality required extension.
Work was executed across multiple business units in Mexico City and surrounding regions, addressing both financial company subsidiaries and non financial units, positioning Oracle Cloud ERP at the center of corporate finance operations. Business functions impacted included general accounting, statutory and regulatory reporting, and financial control processes.
Project governance emphasized formal documentation and test discipline, producing analysis, design and configuration documents, unit and integrated test scripts, and transition artifacts such as manuals and training for key users. Parameterization and staged configuration work supported rollout activities and embedded Oracle Cloud ERP controls into existing financial workflows.
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CI Banco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, CI Banco implemented Temenos T24 as its Core Banking platform to underpin a rapid expansion of retail and commercial product offerings. The implementation was driven by a requirement to support product development and customer transaction processing across auto loans, trust funds, online and mobile banking, currency and investment services, and lines of credit, enabling a scalable platform for the bank's growth in Mexico.
The Temenos T24 deployment focused on core banking capabilities including product configuration, account and transaction processing, customer servicing workflows, payments orchestration, and channel enablement for online and mobile banking. Temenos T24 was configured to support rapid product launches and operational automation, reflecting the bank's objective to become more agile and customer centric while meeting demanding Mexican regulatory requirements.
Operational coverage centered on CI Banco's commercial and retail banking operations in Mexico, with Temenos T24 supporting lending and deposit lifecycle management across the organization. The implementation emphasized integration with customer-facing channels and internal servicing processes, and CI Banco continued to work with Temenos to optimise the platform and adopt new functionality over time.
Governance for the program incorporated vendor partnership and a regulatory compliance focus, with Temenos providing local market expertise and support during rollout and subsequent optimisations. As an explicit outcome of the implementation, CI Banco reported processes running 96 percent faster with the new Temenos solution, and the platform has been used as the foundation for ongoing product innovation and operational scaling.
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CI Banco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys PureConnect Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 CI Banco implemented Genesys PureConnect Chat on its website. The deployment used Genesys PureConnect Chat as the Chatbots and Conversational AI layer to deliver real time web chat for retail and business banking customers in Mexico, focused on the corporate site and online customer engagement channels.
Configuration work centered on web chat widget deployment, scripted conversational flows, and automated response templates to address common inquiries prior to agent handoff. Genesys PureConnect Chat was configured to support queueing and skill based routing aligned with contact center workflows, and to enable agent assisted conversations when escalation was required. Standard chat capabilities such as transcript capture, session persistence, and canned responses were implemented to standardize agent interactions and reduce variation in online service handling.
Operational coverage emphasized CI Banco's customer service function and the bank website, with chat sessions routed into contact center queues and managed by digital customer service teams. The implementation architecture prioritized in browser chat delivery and session orchestration at the digital channel edge of the bank's service stack. No named integrations were provided in source notes.
Governance established centralized ownership by contact center operations, incorporating web chat handling into existing service level workflows and agent training. Rollout was executed as a site level deployment on the corporate website with ongoing configuration management to refine conversational scripts and routing rules. This account documents the 2019 deployment of Genesys PureConnect Chat by CI Banco for online customer engagement.
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CI Banco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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CI Banco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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CI Banco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2016 | 2016 |
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CI Banco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Database Management | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2019 | 2019 |
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CI Banco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at CI Banco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Core Banking Manager T24 | Manager | IT | |
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Systems Director | Director | IT | |
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Apps Being Evaluated by CI Banco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CI Banco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CI Banco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CI Banco Technographics
CI Banco is a Banking and Financial Services organization based in Mexico,
with around 3000 employees and annual revenues of $1.20 billion.
CI Banco operates a diverse technology stack with applications such as
Oracle Cloud ERP, Temenos T24 and Genesys PureConnect Chat,
covering areas like ERP Financial, Core Banking and Chatbots and Conversational AI.
CI Banco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Temenos and Genesys.
CI Banco recently adopted applications including
Genesys PureConnect Chat in 2019, Genesys PureConnect Platform in 2019 and Microsoft SQL Server in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CI Banco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CI Banco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CI Banco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.