Cinepolis
Av. Cumbre de las Naciones 1200,
Morelia, 58254,
Mexico
Morelia, 58254,
Mexico
55 2 122 60 60
Leisure and Hospitality
Cinepolis Technographics
Cinepolis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cinepolis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24831 Cinepolis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cinepolis has purchased the following applications: FIS GETPAID for AR Automation in 2015, Oracle PeopleSoft HCM for Core HR in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cinepolis is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cinepolis revenues, which have grown to $3.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cinepolis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cinepolis Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Cinepolis implemented FIS GETPAID as an AR Automation solution for accounts receivable and collections. The deployment established a direct relationship with the FIS GETPAID supplier in the United States and introduced a centralized collections system across Cinepolis accounts receivable operations in Mexico. Operational scope included supervising the processes and activities of a four person analyst team responsible for daily collection workflows and coordination with the vendor.
Deployment and configuration emphasized AR Automation functional capabilities such as configurable collections workflows, automated dunning sequences, dispute tracking and centralized reporting to support collector activity and standardization. Governance centered on process standardization and oversight, with Cinepolis defining collector responsibilities, escalation paths and analyst supervision to align internal operations with the supplier delivered platform. The implementation ties Cinepolis, FIS GETPAID, AR Automation and the accounts receivable collections function through vendor managed platform adoption and internal analyst governance.
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ERP Financial | ERP Financial Management |
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2014 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, Cinepolis implemented Oracle PeopleSoft HCM as its Core HR solution. The deployment targeted core human resources functions including personnel management, payroll and benefits, and compensation management.
Oracle PeopleSoft HCM provided centralized personnel records, payroll processing engines, benefits administration, and compensation planning capabilities configured to support Cinepolis human capital workflows. The implementation encompassed configuration of personnel management modules, payroll and benefits modules, and compensation management functionality, alongside development activities for HR information systems.
Development and implementation work referenced HRcharter, open-source solutions, and in-house software as part of the broader HRIS portfolio. Operational scope focused on HR administrative and payroll business functions, with the program coupling application configuration and HR information systems development to align Cinepolis HR management practices with the Core HR application.
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Core HR | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Cinepolis deployed Salesforce Chat (formerly Salesforce Live Agent) to add real-time web chat capability. The implementation is positioned in the Chatbots and Conversational AI category and is embedded on the Cinepolis website to handle customer inquiries via a browser-based chat widget. The Cinepolis deployment configured Salesforce Chat for session routing, agent queuing, transcript capture, and offline message capture, using the Salesforce Chat agent console for live agent handling. Functional components implemented included the front-end web chat widget, server-side session management, presence and queue management, and chat transcript logging to support customer service workflows. Operational scope focused on online customer support on the Cinepolis website, routing inbound chat to customer service agents and integrating chat interactions into established support workflows. Governance measures included defined chat availability windows, routing rules, agent training and chat transcript retention policies, with monitoring and reporting configured through the Salesforce Chat console.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cinepolis
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Apps Being Evaluated by Cinepolis Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cinepolis IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cinepolis digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cinepolis Technographics
Cinepolis is a Leisure and Hospitality organization based in Mexico,
with around 24831 employees and annual revenues of $3.90 billion.
Cinepolis operates a diverse technology stack with applications such as
FIS GETPAID, Oracle PeopleSoft HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AR Automation, Core HR and Chatbots and Conversational AI.
Cinepolis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and Salesforce.
Cinepolis recently adopted applications including
PubMatic in 2023, Index Exchange in 2023 and Pimcore PIM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cinepolis’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cinepolis’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cinepolis technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.