Cirque du Soleil
8400 2e Av,
Montreal, H1Z 4M6, QC,
Canada
Montreal, H1Z 4M6, QC,
Canada
1 514-722-2324
Leisure and Hospitality
Cirque du Soleil Technographics
Cirque du Soleil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cirque du Soleil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Cirque du Soleil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cirque du Soleil has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2023, Lever by Employ for Applicant Tracking System in 2018, SAP Business AI for Generative AI Platforms in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cirque du Soleil is running and its propensity to invest more and deepen its relationship with SAP , Employ , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cirque du Soleil revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cirque du Soleil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cirque du Soleil Tech Stack and Enterprise Applications
Cirque du Soleil ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023, Cirque du Soleil implemented SAP S/4HANA Cloud as part of a RISE with SAP cloud-first program to reconfigure its global operational backbone. The deployment targeted core business functions spanning finance, merchandising, procurement, travel and expense, and HR to support 49 shows and more than 4,000 employees operating on international touring schedules.
SAP S/4HANA Cloud serves as an ERP Financial platform for core financial processes, merchandising ledgers, and accounts payable orchestration. Configuration emphasized standardized master data, automated approval workflows, and data integrity controls to reduce manual recordkeeping and improve transactional consistency across finance and operational modules.
The implementation is integrated with SAP SuccessFactors for centralized HRIS functionality, SAP Concur for travel and expense management handling over 6,000 trips a year and thousands of monthly room bookings, and SAP Ariba together with SAP Business Network for complex procurement of costumes and specialized production equipment. These integrations unify people, procurement and spend signals with SAP S/4HANA Cloud to provide consolidated transactional and supplier records across international operations.
Governance changes focused on stronger data integrity, automated information workflows, and centralized access to secure HR and financial data for improved process transparency. Cirque du Soleil reports streamlined AP workload through Concur data flows and has positioned SAP S/4HANA Cloud as the integrated ERP Financial platform that supports its intelligent enterprise strategy and ongoing operational expansion.
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Expense Management | ERP |
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2023 | 2023 |
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Cirque du Soleil HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | SAP SuccessFactors Recruiting | Lever by Employ | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018 Cirque du Soleil implemented Lever by Employ as its Applicant Tracking System, migrating from SAP SuccessFactors Recruiting. The deployment embedded Lever by Employ into the Cirque du Soleil careers site to capture external applicants and centralize job posting and application intake. The implementation targeted the company talent acquisition function and centralized recruiting workflows for internal hiring teams. Lever by Employ became the primary system for sourcing, screening, and pipeline management for open roles posted on the corporate website.
Lever by Employ was configured to support core Applicant Tracking System capabilities including job posting management, web application capture, candidate pipeline stages, interview scheduling, and offer workflow orchestration. Configuration work focused on aligning pipeline stages and role based recruiter assignments to Cirque du Soleil hiring processes, and on automating candidate communications and interview coordination. The implementation used standard ATS functional modules to streamline recruiter review and candidate progress tracking.
The Lever by Employ instance was integrated directly with the public careers pages so applications flowed from the website into the ATS for recruiter action. Operational coverage included recruiting teams and hiring managers who use the system to review applications, advance candidates through stages, schedule interviews, and manage offers. The implementation emphasized web based candidate capture and centralized applicant handling within Lever by Employ.
Governance and process changes included mapping requisition and candidate data elements from SAP SuccessFactors Recruiting into Lever by Employ, redefining approval and offer routing to match new pipeline stages, and establishing recruiter ownership and data retention rules. Rollout prioritized the careers site integration as the primary entry point for applicants and alignment of internal hiring workflows to the new Applicant Tracking System.
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Core HR | HCM |
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2015 | 2018 |
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Core HR | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2014 | 2014 |
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Workforce Analytics | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2008 | 2009 |
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Cirque du Soleil AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business AI | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025, Cirque du Soleil implemented SAP Business AI, deploying an AI-enabled invoice assistant built on Generative AI Platforms to streamline accounts payable operations. The deployment addresses management of more than 70,000 supplier invoices annually across 38 shows and supports a global workforce of almost 4,000 artists and staff from 80 countries, concentrating on vendor inquiries and invoice status visibility.
The SAP Business AI invoice assistant automates the triage and response process for invoice-related emails, performing multilingual message analysis, request type classification, invoice detail extraction, invoice status determination, sentiment detection, and proposed response generation in English and French. The assistant applies natural language understanding and intelligent automation to prioritize urgent cases and produce standardized draft replies for AP handlers to validate.
Architecturally the solution is built on SAP Business Technology Platform, leveraging SAP HANA Cloud to store and process structured data derived from incoming emails along with analysis results and generated responses, while SAP AI Core provides the AI foundation for detecting urgency, sentiment, and root causes of payment delays. This configuration centralizes email analysis outputs and preserves traceability for downstream AP processing and auditability.
Operationally the assistant is embedded in accounts payable workflows to reduce time spent on manual research, reshape case management and escalation processes, and standardize supplier communications across languages. Governance changes include automated prioritization rules driven by detected sentiment and invoice status, and a human validation step for generated responses to maintain accuracy and contract compliance.
Cirque du Soleil reports that the SAP Business AI assistant reduced average handling time for supplier inquiries from 30 minutes to two minutes per inquiry, delivering faster response times, enhanced supplier experiences and smoother multilingual automation. Stated benefits include efficiency gains, improved accuracy in payment status responses, bilingual support for global suppliers, scalability to handle high volumes, and improved supplier satisfaction.
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Cirque du Soleil Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Cirque du Soleil Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2006 | 2006 |
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Cirque du Soleil Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Cirque du Soleil CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2006 | 2006 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2021 | 2021 |
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Cirque du Soleil ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Cirque du Soleil Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2023 | 2023 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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Cirque du Soleil TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Cirque du Soleil PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Cirque du Soleil IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2004 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Cirque du Soleil
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Total Rewards & Talent Lab | VP | HR | |
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Senior HR Director | Director | HR | |
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Chief Talent (HR) Officer | CXO | HR | |
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Human Resources Director, Corporate Services | Director | HR | |
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Senior Director of Talent Operations | Director | HR | |
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Senior Analyst, HRIS | Manager | HR | |
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Director - Business Solutions and Document Management | Director | Finance | |
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Business Intelligence, Development Team Lead | Manager | IT | |
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Senior Vice President & Chief financial officer | CXO | Finance | |
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Project Director – Strategic Sourcing | Director | Procurement | |
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Executive Assistant - IT | Manager | Finance | |
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CFO | CXO | Finance | |
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Financial Accounting Manager | Manager | Finance | |
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Manager - Procurement Projects & Support | Manager | Procurement | |
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Manager, Corporate Finance and Strategy | Manager | Finance | |
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Head of Travel Management | Director | Finance | |
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Accounts Payable | Manager | Finance | |
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Senior Director Supply Chain | Director | Supply Chain | |
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VP Information Technology & CIO | VP | IT | |
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Head, HR Systems and Analytics | Director | HR | |
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Vice President Finance and Corporate Controller | VP | Finance | |
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CIO | CXO | Finance | |
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Director Of Operations | Director | Finance | |
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Senior Director, Corporate HR / HRIS /Organizational Development | Director | HR | |
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VP Operations | VP | Operations | |
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Director - Payroll, Personal Taxation and Payables | Director | Finance | |
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Vice President - Centers of Expertise & Global Compensation | VP | HR | |
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Director, Internal Communications | Director | Marketing | |
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Chef - Talent Acquisition | CXO | HR | |
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Senior Salesforce Casting Systems Administrator | Manager | Marketing | |
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Salesforce Analyst / Administrator, IT Business Solution Delivery | Manager | Marketing | |
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Apps Being Evaluated by Cirque du Soleil Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cirque du Soleil IT executives and key decision makers. This section highlights Cirque du Soleil's latest recorded technology evaluations, including The Trade Desk for Digital Advertising Platform on 2024-12-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cirque du Soleil digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-12-09 | Cirque du Soleil | Evaluated | The Trade Desk | The Trade Desk | Digital Advertising Platform | CRM |
FAQ - APPS RUN THE WORLD Cirque du Soleil Technographics
Cirque du Soleil is a Leisure and Hospitality organization based in Canada,
with around 4000 employees and annual revenues of $850.0 million.
Cirque du Soleil operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Lever by Employ and SAP Business AI,
covering areas like ERP Financial, Applicant Tracking System and Generative AI Platforms.
Cirque du Soleil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Employ.
Cirque du Soleil recently adopted applications including
SAP Business AI in 2025, SAP S/4HANA Cloud in 2023 and SAP Concur Expense in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cirque du Soleil’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cirque du Soleil’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cirque du Soleil technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.