AI Buyer Insights:

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

Banka Citadele
Location
Republikas laukums 2A,
Riga, LV-1010,
Latvia
Website
https://www.citadele.lv/
Phone
371 67 010 000
Artw industry
Banking and Financial Services
Employee
Revenue

Banka Citadele Technographics

Banka Citadele Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Banka Citadele and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1329 Banka Citadele employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Banka Citadele has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2020, Pega Platform for Business Process Management in 2022, Smartsupp.com for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Banka Citadele is running and its propensity to invest more and deepen its relationship with Microsoft , Pegasystems , Temenos or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Banka Citadele revenues, which have grown to $168.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Banka Citadele intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Banka Citadele Tech Stack and Enterprise Applications

Banka Citadele ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Microsoft Dynamics NAV Microsoft Dynamics 365 Business Central ERP Financial ERP n/a 2020 2021
In 2020 Banka Citadele implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform, replacing Microsoft Dynamics NAV and centralizing core finance functions within the Finance Department. The deployment targeted consolidation of ledgers and the standardization of financial reporting workflows, with implementation activity coordinated under Agile delivery practices. The Microsoft Dynamics 365 Business Central configuration emphasized core financial modules consistent with ERP Financial deployments, including general ledger, accounts payable, accounts receivable, financial consolidation, and management and external reporting capabilities. The project included detailed data mapping from multiple ledgers to establish a common data model for management reporting and statutory external reporting, and configuration work to align charts of accounts and intercompany posting rules. Integrations were explicitly scoped to support finance operations, including data exchanges with the Temenos T24 core banking environment and downstream access to Sybase and Oracle SQL stores used by subsidiaries. The implementation addressed multi-entity accounting and reconciliations, and supported a parallel HR and Payroll implementation project across the bank in three Baltic countries to ensure payroll accounting feeds and employee cost allocations were captured in the ERP Financial system. Governance changes focused on establishing a single source of truth for financial data, formalizing data mapping and reconciliation processes, and instituting role based access for finance and reporting users. The work to detail ledger mappings and unify reporting data was intended to enable consistent Management and External reporting across Banka Citadele and its subsidiaries.
Banka Citadele ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Pegasystems Legacy Pega Platform Business Process Management ERP Services and Operations n/a 2022 2022
In 2022, Banka Citadele implemented Pega Platform. The deployment targets customer-facing process automation and digital engagement needs, reflecting the bank's use case for Business Process Management across customer service and case handling functions. Pega Platform is configured to provide digital engagement workflows, case management, process orchestration and decisioning capabilities common to Business Process Management implementations. The implementation sits alongside the bank's Pega CHD instance and is managed as part of the broader customer handling solution set at Citadele banka. Data infrastructure feeding Aquarius and Pega CHD is architected on Azure Synapse and Databricks, and the IT team drives the integration and ETL pipelines that supply analytics and customer context into the Pega Platform. Citadele also operates xRewards as its customer loyalty platform and a Genesys call centre platform for contact centre interactions, which coexist with the Pega Platform to support multi-channel customer engagement. Operational governance is centralized within the bank IT organization, with an IT Technical Lead responsible for implementing and maintaining the data infrastructure for Aquarius and Pega CHD and aligning Azure Synapse and Databricks architecture to Pega Platform requirements. The configuration and rollout focus on supporting customer service, loyalty and digital engagement workflows, with ongoing operational ownership residing in Citadele's IT team.
Core Banking ERP Services and Operations 2014 2014
Core Banking ERP Services and Operations 2021 2021
Banka Citadele AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Smartsupp.com Legacy Smartsupp.com Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, Banka Citadele implemented Smartsupp.com on its public website. Smartsupp.com is used as a Chatbots and Conversational AI solution to support online customer engagement and digital customer service for retail and private banking visitors on citadele.lv. The implementation is executed via the Smartsupp.com embedded chat widget and JavaScript snippet, providing live chat, automated messaging, visitor monitoring, and conversation history accessible in the Smartsupp.com dashboard. Operational coverage is focused on the website front end and online customer service workflows, leveraging Chatbots and Conversational AI functional capabilities such as proactive triggers, canned responses, and session transcripts to support the bank's digital service teams.
Chatbots and Conversational AI AI-Powered Application 2021 2021
Banka Citadele Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2021 2021
Banka Citadele Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2018 2018
Banka Citadele CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2021 2021
Banka Citadele IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2016 2016
Database Management IaaS 2020 2020
Database Management IaaS 2020 2020
Database Management, Open-Source Database IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Banka Citadele

First Name Last Name Title Function Department Email Phone
Head of Information Technologies Director IT
IT Project Manager, T24 expert Manager IT
T24 Consultant Manager IT
Head of IT operations department Director IT
Financial Department Finance System Analyst Manager Finance
CTO / COO CXO IT
IT Administrator Non Manager IT
IT Technical Lead Manager IT
IT Area Manager (Sybase IQ) Manager IT
Head of Data Architecture and Delivery Director IT
Show All Contacts

Apps Being Evaluated by Banka Citadele Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Banka Citadele IT executives and key decision makers. This section highlights Banka Citadele's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-04-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Banka Citadele digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2025-04-23 Banka Citadele Evaluated Temenos Temenos T24 Core Banking ERP Services and Operations
FAQ - APPS RUN THE WORLD Banka Citadele Technographics
Banka Citadele is a Banking and Financial Services organization based in Latvia, with around 1329 employees and annual revenues of $168.0 million.
Banka Citadele operates a diverse technology stack with applications such as Microsoft Dynamics 365 Business Central, Pega Platform and Smartsupp.com, covering areas like ERP Financial, Business Process Management and Chatbots and Conversational AI.
Banka Citadele has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Pegasystems and Smartsupp.com.
Banka Citadele recently adopted applications including Pega Platform in 2022, nCino Bank Operating System in 2021 and Ruby Live Chat in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Banka Citadele’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Banka Citadele’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Banka Citadele technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.