Mexico City, 1210,
Mexico
Citibanamex Mexico Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Citibanamex Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 Citibanamex Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citibanamex Mexico has purchased the following applications: CitiDirect Card Management System for Digital Banking in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023, DocuSign eSignature for Digital Signing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citibanamex Mexico is running and its propensity to invest more and deepen its relationship with Citigroup , SABRE , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citibanamex Mexico revenues, which have grown to $4.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citibanamex Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Citigroup | Legacy | CitiDirect Card Management System | Digital Banking | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Citibanamex implemented the CitiDirect Card Management System as part of its Digital Banking environment. The deployment is surfaced on the Citibanamex website, positioning the CitiDirect Card Management System as the primary web channel layer for online card services and customer card controls.
The implementation configures core card management capabilities common to digital banking card platforms, including card issuance and activation workflows, online account level controls, provisioning for digital channels, and administrative consoles for card operations and customer service. The CitiDirect Card Management System also supports authorization rule configuration and transactional control settings used by operations teams.
Operational scope centers on the bank s web channels and internal card operations organizations in Mexico, aligning online self service customer functions with back office card administration. The system is surfaced through the website to deliver card status, activation, and control features while connecting into internal card operations for status updates and administrative processes.
Governance is centered on centralized administrative controls and role based access for card operations and customer support, with configuration stewardship maintained by the bank s digital channels and payments teams. Rollout emphasis is on consolidating online card management capabilities and standardizing card operational workflows across digital channels.
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Reservation and Booking Management | ERP Services and Operations |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2020 |
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API Management | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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