City of Annapolis
160 Duke of Gloucester,
Annapolis, 21401, MD,
United States
Annapolis, 21401, MD,
United States
1 410-263-7997
Government
City of Annapolis Technographics
City of Annapolis Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Annapolis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 City of Annapolis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Annapolis has purchased the following applications: NEOGOV Benefits for Benefits Administration in 2025, Tyler Munis ERP for Government ERP in 2010, Tawk.to for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Annapolis is running and its propensity to invest more and deepen its relationship with NEOGOV , Tyler Technologies , Tawk.to or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Annapolis revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Annapolis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Annapolis Tech Stack and Enterprise Applications
City of Annapolis HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEOGOV | Legacy | NEOGOV Benefits | Benefits Administration | HCM | n/a | 2025 | 2025 |
In 2025, the City of Annapolis implemented NEOGOV Benefits in Annapolis, MD as part of a broader NEOGOV HRIS rollout that included applicant tracking, core HR and planned payroll integrations. NEOGOV Benefits was provisioned to introduce Benefits Administration capabilities alongside core HR modules, targeting municipal human resources workflows for approximately 600 employees.
The NEOGOV Benefits deployment emphasized digitizing benefits enrollment workflows, employee self-service for benefits elections, and centralized benefits recordkeeping. Configuration focused on core Benefits Administration functions such as enrollment lifecycle management, benefits event processing, and aligning eligibility data with the city HR master file.
Operational integrations were aligned with the NEOGOV core HR instance, and payroll integrations were planned to synchronize payroll deductions and benefits eligibility, supporting payroll and HR service delivery within the City of Annapolis. The implementation scope covered HR operations across city departments responsible for personnel records, benefits administration, and payroll support in Annapolis, MD.
Governance and rollout were executed as part of the wider HRIS program shift from paper to electronic personnel workflows, embedding benefits administration into a centralized HRIS governance model to streamline approvals and employee self-service. The implementation improved HR self-service and payroll support as part of the overall NEOGOV HRIS initiative.
|
City of Annapolis ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, the City of Annapolis contracted with Tyler Technologies to implement Tyler Munis ERP. The agreement introduced Tyler Munis ERP as the city’s Government ERP solution to centralize municipal financial and administrative systems and provide a single platform for core municipal functions.
Configuration emphasized Government ERP capabilities commonly deployed for municipalities, including financial management, general ledger, accounts payable, accounts receivable, budgetary control, procurement, and human capital management. The implementation scope covered city departments responsible for finance, human resources, and administrative services, with configuration aligned to municipal workflows and role based access controls. Governance work focused on standardizing approval processes for budgeting and procurement and staging phased department rollouts to align system configuration with existing municipal policies and operational requirements.
|
City of Annapolis AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, the City of Annapolis deployed Tawk.to on its public website as a customer-facing chat endpoint. The implementation uses the Tawk.to web widget embedded via client-side JavaScript, leveraging the vendor's cloud-hosted real-time messaging infrastructure under the Chatbots and Conversational AI category.
The deployment serves municipal digital communications and constituent services, providing live chat, automated greeting flows, and session-based visitor context typical of Chatbots and Conversational AI solutions. Operational ownership sits with the city web team for script placement and configuration, while communications and service departments manage chat availability and messaging rules, aligning the chat footprint with existing website content and service lines.
|
City of Annapolis Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2014 | 2014 |
|
City of Annapolis Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
City of Annapolis SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Fleet Management | SCM |
|
2019 | 2019 |
|
City of Annapolis CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Citizen Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
Citizen Engagement | CRM |
|
2020 | 2020 |
|
City of Annapolis ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
City of Annapolis IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at City of Annapolis
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Annapolis Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Annapolis IT executives and key decision makers. This section highlights City of Annapolis's latest recorded technology evaluations, including Munis Utility Billing CIS for Utilities Customer Care and Billing on 2026-03-10 and SAP S/4HANA Retail Merchandise Management for Supply Chain Management on 2025-01-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Annapolis digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-10 | City of Annapolis | Evaluated | Tyler Technologies | Munis Utility Billing CIS | Utilities Customer Care and Billing | CRM |
| 2025-01-31 | City of Annapolis | Evaluated | SAP | SAP S/4HANA Retail Merchandise Management | Supply Chain Management | SCM |
FAQ - APPS RUN THE WORLD City of Annapolis Technographics
City of Annapolis is a Government organization based in United States,
with around 600 employees and annual revenues of $140.0 million.
City of Annapolis operates a diverse technology stack with applications such as
NEOGOV Benefits, Tyler Munis ERP and Tawk.to,
covering areas like Benefits Administration, Government ERP and Chatbots and Conversational AI.
City of Annapolis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NEOGOV, Tyler Technologies and Tawk.to.
City of Annapolis recently adopted applications including
NEOGOV Benefits in 2025, Microsoft Azure Cloud Services in 2021 and Granicus govDelivery in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Annapolis’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Annapolis’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Annapolis technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.