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City of Annapolis
Location
160 Duke of Gloucester,
Annapolis, 21401, MD,
United States
Website
https://www.annapolis.gov/
Phone
1 410-263-7997
Artw industry
Government
Employee
Revenue

City of Annapolis Technographics

City of Annapolis Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by City of Annapolis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 City of Annapolis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of Annapolis has purchased the following applications: NEOGOV Benefits for Benefits Administration in 2025, Tyler Munis ERP for Government ERP in 2010, Tawk.to for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of Annapolis is running and its propensity to invest more and deepen its relationship with NEOGOV , Tyler Technologies , Tawk.to or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of Annapolis revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Annapolis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

City of Annapolis Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
NEOGOV Legacy NEOGOV Benefits Benefits Administration HCM n/a 2025 2025
In 2025, the City of Annapolis implemented NEOGOV Benefits in Annapolis, MD as part of a broader NEOGOV HRIS rollout that included applicant tracking, core HR and planned payroll integrations. NEOGOV Benefits was provisioned to introduce Benefits Administration capabilities alongside core HR modules, targeting municipal human resources workflows for approximately 600 employees. The NEOGOV Benefits deployment emphasized digitizing benefits enrollment workflows, employee self-service for benefits elections, and centralized benefits recordkeeping. Configuration focused on core Benefits Administration functions such as enrollment lifecycle management, benefits event processing, and aligning eligibility data with the city HR master file. Operational integrations were aligned with the NEOGOV core HR instance, and payroll integrations were planned to synchronize payroll deductions and benefits eligibility, supporting payroll and HR service delivery within the City of Annapolis. The implementation scope covered HR operations across city departments responsible for personnel records, benefits administration, and payroll support in Annapolis, MD. Governance and rollout were executed as part of the wider HRIS program shift from paper to electronic personnel workflows, embedding benefits administration into a centralized HRIS governance model to streamline approvals and employee self-service. The implementation improved HR self-service and payroll support as part of the overall NEOGOV HRIS initiative.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tyler Technologies Legacy Tyler Munis ERP Government ERP ERP Services and Operations n/a 2010 2011
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2014 2014
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2011 2011
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fleet Management SCM 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Citizen Engagement CRM 2017 2017
Citizen Engagement CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2018 2018
IT Decision Makers and Key Stakeholders at City of Annapolis
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by City of Annapolis Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD City of Annapolis Technographics

City of Annapolis is a Government organization based in United States, with around 600 employees and annual revenues of $140.0 million.

City of Annapolis operates a diverse technology stack with applications such as NEOGOV Benefits, Tyler Munis ERP and Tawk.to, covering areas like Benefits Administration, Government ERP and Chatbots and Conversational AI.

City of Annapolis has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as NEOGOV, Tyler Technologies and Tawk.to.

City of Annapolis recently adopted applications including NEOGOV Benefits in 2025, Microsoft Azure Cloud Services in 2021 and Granicus govDelivery in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of City of Annapolis’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates City of Annapolis’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete City of Annapolis technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.