City of Fort Wayne
Citizens Square 200 East Berry St., Suite 425,
Fort Wayne, 46802, IN,
United States
Fort Wayne, 46802, IN,
United States
1 260-427-8311
Government
City of Fort Wayne Technographics
City of Fort Wayne Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Fort Wayne and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1915 City of Fort Wayne employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Fort Wayne has purchased the following applications: JobMatch ApplicantPro for Applicant Tracking System in 2025, Tyler Munis ERP for Government ERP in 2008, CivicPlus Chatbot for Chatbots and Conversational AI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Fort Wayne is running and its propensity to invest more and deepen its relationship with JobMatch , UKG , NexLearn, LLC or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Fort Wayne revenues, which have grown to $559.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Fort Wayne intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Fort Wayne Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobMatch | Legacy | JobMatch ApplicantPro | Applicant Tracking System | HCM | n/a | 2025 | 2025 |
In 2025 City Of Fort Wayne deployed JobMatch ApplicantPro on its public website to centralize applicant intake for municipal hiring. JobMatch ApplicantPro serves as the City Of Fort Wayne Applicant Tracking System to manage job postings, application forms, candidate tracking, and compliance workflows for human resources and recruitment functions.
The implementation emphasizes careers site integration with JobMatch ApplicantPro embedded on the city website to capture external applicants and publish requisitions. Configured modules include configurable application forms and screening questions, candidate pipelines and review queues, interview scheduling, and public sector compliance reporting. Operational coverage spans HR and municipal department hiring for a 1959 employee organization, with governance focused on centralized HR workflow ownership, role based access controls, and standardized requisition approval and candidate record retention for public records.
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2016 | 2016 |
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Volunteer Management | HCM |
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2025 | 2025 |
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Workforce Management | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008, City of Fort Wayne implemented Tyler Munis ERP, deploying a Government ERP solution to consolidate municipal financial management and capital project accounting. The implementation was anchored in the Tyler Munis ERP application and explicitly incorporated capital project controls as part of the citys enterprise financial platform.
The project implemented a capital project management information system, integrating real-time project schedules and budgets with the Munis financial system. Functional capabilities configured included capital project budgeting, project-level cost tracking, budget control workflows, and schedule-to-budget alignment within Tyler Munis ERP, supporting continuous reconciliation between project status and municipal ledgers.
Operational scope encompassed capital project delivery and municipal finance functions, with the PMIS integration creating a unified information flow between project managers and finance staff. Governance and process work focused on aligning budget approval and project costing workflows so that project schedules and budgets remained synchronized with Munis financial records, reducing manual handoffs and creating audit-ready financial trails.
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Government ERP | ERP Services and Operations |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicPlus Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025 the City of Fort Wayne deployed CivicPlus Chatbot as part of a redesigned municipal website, implementing a Chatbots and Conversational AI solution to improve resident services and accessibility. The city publicly announced the new site and the CivicPlus Chatbot virtual assistant on July 9, 2025, positioning the assistant as the primary on-site entry point for resident inquiries and document discovery.
The CivicPlus Chatbot implementation was configured as an embedded virtual assistant on the municipal website to help residents find information and access services, with functional emphasis on CRM and resident-services workflows and accessibility compliance. Functional capabilities implemented include conversational search and guided navigation to municipal content, surface-level discovery of city council documents, and assistance for common service requests, aligned with typical Chatbots and Conversational AI interaction patterns.
Operational coverage centers on the City of Fort Wayne website and public-facing resident services, affecting information access across departments that publish online content, including city council materials. Governance and rollout were executed as a public launch tied to the redesigned site, and the city reported immediate positive resident feedback and easier discovery of city council documents following go-live.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2025 | 2025 |
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Citizen Engagement | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2025 | 2025 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at City of Fort Wayne
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Fort Wayne Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Fort Wayne IT executives and key decision makers. This section highlights City of Fort Wayne's latest recorded technology evaluations, including GiveSmart for Donor and Fundraising Management on 2026-02-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Fort Wayne digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Fort Wayne Technographics
City of Fort Wayne is a Government organization based in United States,
with around 1915 employees and annual revenues of $559.0 million.
City of Fort Wayne operates a diverse technology stack with applications such as
JobMatch ApplicantPro, Tyler Munis ERP and CivicPlus Chatbot,
covering areas like Applicant Tracking System, Government ERP and Chatbots and Conversational AI.
City of Fort Wayne has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as JobMatch, Tyler Technologies and CivicPlus.
City of Fort Wayne recently adopted applications including
Barracuda Email Security Gateway in 2021, Cloudflare CDN in 2020 and Hotjar in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Fort Wayne’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Fort Wayne’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Fort Wayne technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.