Apps Run The World

City of Fort Wayne Software Purchases and Digital Transformation Initiatives

Last updated on 2021-04-19 11:30:09

Discover the latest software purchases and digital transformation initiatives being undertaken by City of Fort Wayne and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 City of Fort Wayne employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City of Fort Wayne has purchased the following applications: Oracle Service Cloud (ex RightNow) for Customer Support in 2018, Kronos Workforce Central for Workforce Management in 2016, Kronos Workforce HR for Core HR in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City of Fort Wayne is running and its propensity to invest more and deepen its relationship with Oracle, Kronos, Tyler Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City of Fort Wayne revenues, which have grown to $560.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Fort Wayne intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With an estimated population of 265,904 in 2017

Scope and Challenges

The City of Fort Wayne, Indiana is home to more than 250,000 citizens. To capture the voice of its citizens and publicly hold city departments and officials accountable, The City of Fort Wayne selected Oracle Service Cloud to modernize its 311 services. With Oracle Service Cloud, The City of Fort Wayne has been able to reduce costs by increasing self-service channels and enabling citizens to engage on their preferred channels, while also reducing average wait times by approximately 60 percent.

Outcome and Implications

With Oracle, The City of Fort Wayne has been able to connect seven Divisions with 16 different departments and change the game by unifying the entire city’s metrics into one performance scorecard. This not only holds departments accountable for their service performance, but it has also enabled them to move from a reactive to a proactive organization


200 E Berry St #470
Fort Wayne, 46802 , IN
United States
1 260-427-8311
Industry Employees Revenue
Government Subscribe Subscribe

Enterprise Software and Cloud Applications being used by City of Fort Wayne

Vendor Old Product New Product Category Market Users VAR/SI When Live
Kronos Legacy Applications Kronos Workforce Central Workforce Management HCM n/a n/a 2016 2016
Subscribe Subscribe Subscribe Core HR HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Payroll HCM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Customer Support CRM Subscribe Subscribe 2018 2019
Subscribe Subscribe Subscribe Government ERP ERP Services and Operations Subscribe Subscribe 2008 2008

IT Decision Makers and Key Stakeholders at City of Fort Wayne

First Name Last Name Title Email Phone
Subscribe Subscribe Director of Human Resources Subscribe Subscribe
Subscribe Subscribe Call Center Manager Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Director of Finance Subscribe Subscribe
Subscribe Subscribe Chief Financial Officer Subscribe Subscribe
Subscribe Subscribe HR Manager Subscribe Subscribe
Subscribe Subscribe Customer Relations Manager Subscribe Subscribe
Subscribe Subscribe Payroll Manager Subscribe Subscribe
Subscribe Subscribe Director of Purchasing Subscribe Subscribe