List of CivicPlus Chatbot Customers
Manhattan, 66502, KS,
United States
Since 2010, our global team of researchers has been studying CivicPlus Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CivicPlus Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CivicPlus Chatbot for Chatbots and Conversational AI include: City Of Fort Wayne, a United States based Government organisation with 1959 employees and revenues of $378.0 million, Portland Fish Exchange, a United States based Professional Services organisation with 40 employees and revenues of $5.0 million, Calera City Water Dept, a United States based Utilities organisation with 17 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using CivicPlus Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CivicPlus Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Calera City Water Dept | Utilities | 17 | $2M | United States | CivicPlus | CivicPlus Chatbot | Chatbots and Conversational AI | 2023 | n/a | In 2023 Calera City Water Dept deployed CivicPlus Chatbot on its municipal website in the United States as part of a website redesign. The project targeted CRM and resident-services workflows under the Chatbots and Conversational AI category, creating a 24/7 conversational access point for resident inquiries and service information. CivicPlus Chatbot analytics were used to identify frequently asked questions and to surface query patterns that informed site content updates. Those analytics informed the design and prioritization of new online forms and supported the expansion of self-service capabilities. The award narrative indicates the chatbot data was used to drive process automation and form improvements, linking conversational insight to form and workflow revisions. Operational coverage concentrated on the public-facing municipal website and resident-facing services, implementing conversational workflows and self-service form flows to extend availability to 24/7 self-service. Governance emphasized using chatbot analytics for ongoing content governance and iterative form redesign, with analytics-driven priorities guiding site updates and phased rollout of new online forms. | |
 |
City Of Fort Wayne | Government | 1959 | $378M | United States | CivicPlus | CivicPlus Chatbot | Chatbots and Conversational AI | 2025 | n/a | In 2025 the City of Fort Wayne deployed CivicPlus Chatbot as part of a redesigned municipal website, implementing a Chatbots and Conversational AI solution to improve resident services and accessibility. The city publicly announced the new site and the CivicPlus Chatbot virtual assistant on July 9, 2025, positioning the assistant as the primary on-site entry point for resident inquiries and document discovery. The CivicPlus Chatbot implementation was configured as an embedded virtual assistant on the municipal website to help residents find information and access services, with functional emphasis on CRM and resident-services workflows and accessibility compliance. Functional capabilities implemented include conversational search and guided navigation to municipal content, surface-level discovery of city council documents, and assistance for common service requests, aligned with typical Chatbots and Conversational AI interaction patterns. Operational coverage centers on the City of Fort Wayne website and public-facing resident services, affecting information access across departments that publish online content, including city council materials. Governance and rollout were executed as a public launch tied to the redesigned site, and the city reported immediate positive resident feedback and easier discovery of city council documents following go-live. | |
 |
Portland Fish Exchange | Professional Services | 40 | $5M | United States | CivicPlus | CivicPlus Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, dataset notes linked to Portland Fish Exchange describe a deployment of CivicPlus Chatbot on the City of Portland municipal website. The CivicPlus Chatbot implementation is categorized under Chatbots and Conversational AI and targeted a CRM and resident services use case. The implementation positioned CivicPlus Chatbot as an automated question and answer and content discoverability layer on the municipal site, answering roughly 2,500 questions per month and reducing staff workload. Functional capabilities implemented include automated question answering, knowledge base extraction for citizen-facing content, and conversational routing to resident services, aligning the CivicPlus Chatbot with CRM oriented workflows. The rollout followed CivicPlus's 2021 partnership with Frase and the Portland pilot, indicating use of Frase for content indexing and AI driven answer generation as part of the deployment. Operational coverage focused on City of Portland web channels and resident services, with the deployment tied to municipal content governance and iterative tuning by content owners. Source notes explicitly report the CivicPlus Chatbot now answers roughly 2,500 questions per month and improves content discoverability while reducing staff workload. The record links Portland Fish Exchange dataset metadata to this City of Portland municipal chatbot example in the United States. |
Buyer Intent: Companies Evaluating CivicPlus Chatbot
- Kit Carson Electric Cooperative, a United States based Utilities organization with 200 Employees
- City of Sterling Heights, a United States based Government company with 486 Employees
- Maveric Testing Solutions, a United Kingdom based Professional Services organization with 39 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||