City of Irving
825 W Irving Boulevard,
Irving, 75060, TX,
United States
Irving, 75060, TX,
United States
(972) 721-2600
Government
City of Irving Technographics
City of Irving Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Irving and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2336 City of Irving employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Irving has purchased the following applications: Paymentus Payveris for Payment Processing in 2020, Tyler Munis HCM for Core HR in 2022, MCCi Justfoia for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Irving is running and its propensity to invest more and deepen its relationship with Paymentus , Tyler Technologies , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Irving revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Irving intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Irving Tech Stack and Enterprise Applications
City of Irving ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, City of Irving implemented Paymentus Payveris on its public website, adopting Payment Processing to capture citizen payments online. The deployment placed Paymentus Payveris as the city facing payment channel for web-based transactions and form-driven checkouts.
Paymentus Payveris was provisioned as a vendor-hosted web payment platform, configured to deliver online payment forms, card and ACH processing, and customer-facing payment portal functions typical of Payment Processing solutions. Configuration work focused on payment routing, tokenization for card vaulting, and online billing workflows to support repeat and one-time transactions.
The implementation covers payments exposed through the city website for municipal services, supporting finance and customer service business functions and centralizing transaction capture through the Paymentus Payveris interface. Reconciliation and posting workflows were aligned with municipal revenue accounting processes and online payment receipt handling.
Governance emphasized web channel deployment controls, vendor management for payment security, and transaction audit trails, with operational oversight assigned to city finance and treasury stakeholders. Ongoing administration centers on configuration of payment methods, refund and dispute handling procedures, and compliance monitoring for the web payment environment.
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City of Irving HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM | Core HR | HCM | n/a | 2022 | 2022 |
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Payroll | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management, Workforce Scheduling | HCM |
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2020 | 2020 |
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City of Irving ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MCCi | Legacy | MCCi Justfoia | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, City of Irving implemented MCCi Justfoia to modernize public records intake and processing. The deployment targeted transparency and records management functions across dozens of municipal departments, positioning MCCi Justfoia in the Case Management category to centralize request intake and tracking.
MCCi Justfoia was configured with a public portal for external requester access, online status tracking for real-time request visibility, and online payments to capture fulfillment fees. The implementation used built-in automated reminders, workflow orchestration for request routing, and redaction tools embedded in document processing to manage release controls and statutory timelines.
Operational coverage extended across records-intensive municipal departments, consolidating intake forms, case records, and requester communications in a unified Case Management system. Portal transactions and payment capture were executed through the application workflows, while automated reminders and redaction capabilities were applied to sustain consistent processing and disclosure controls.
Governance shifted toward centralized request intake policies and standardized workflows, with automation enforcing notification cadence and procedural steps. The City of Irving implemented MCCi Justfoia in 2020 to improve requester experience by enabling a public portal, online status tracking, online payments, automated reminders, and integrated redaction within records workflows.
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Government ERP | ERP Services and Operations |
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2018 | 2019 |
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City of Irving Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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City of Irving CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2025 | 2025 |
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City of Irving ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Irving PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2025 | 2025 |
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City of Irving IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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City of Irving CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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IT Decision Makers and Key Stakeholders at City of Irving
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Human Resources Director | Director | HR | |
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Assistant IT Director - Operations | Director | IT | |
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Finance Director | Director | Finance | |
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Workforce Services Manager - Risk Management, Benefits & Payroll | Manager | HR | |
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City Manager | Manager | Finance | |
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Human Resources & Civil Service Director | Director | HR | |
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Human Resources Manager | Manager | HR | |
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Workforce Services Manager | Manager | HR | |
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Apps Being Evaluated by City of Irving Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Irving IT executives and key decision makers. This section highlights City of Irving's latest recorded technology evaluations, including Systems & Software enQuesta CIS for Utilities Customer Care and Billing on 2025-09-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Irving digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-09-18 | City of Irving | Evaluated | Systems & Software | Systems & Software enQuesta CIS | Utilities Customer Care and Billing | CRM |
FAQ - APPS RUN THE WORLD City of Irving Technographics
City of Irving is a Government organization based in United States,
with around 2336 employees and annual revenues of $550.0 million.
City of Irving operates a diverse technology stack with applications such as
Paymentus Payveris, Tyler Munis HCM and MCCi Justfoia,
covering areas like Payment Processing, Core HR and Case Management.
City of Irving has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, Tyler Technologies and MCCi.
City of Irving recently adopted applications including
Wufoo Forms in 2025, Google Tag Manager in 2025 and Esri Arcgis in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Irving’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Irving’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Irving technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.