City of Irving
825 W Irving Boulevard,
Irving, 75060, TX,
United States
Irving, 75060, TX,
United States
(972) 721-2600
Government
City of Irving Technographics
City of Irving Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Irving and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2336 City of Irving employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Irving has purchased the following applications: Paymentus Payveris for Payment Processing in 2020, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2012, MCCi Justfoia for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Irving is running and its propensity to invest more and deepen its relationship with Paymentus , UKG , MCCi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Irving revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Irving intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Irving Tech Stack and Enterprise Applications
City of Irving ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, City of Irving implemented Paymentus Payveris on its public website, adopting Payment Processing to capture citizen payments online. The deployment placed Paymentus Payveris as the city facing payment channel for web-based transactions and form-driven checkouts.
Paymentus Payveris was provisioned as a vendor-hosted web payment platform, configured to deliver online payment forms, card and ACH processing, and customer-facing payment portal functions typical of Payment Processing solutions. Configuration work focused on payment routing, tokenization for card vaulting, and online billing workflows to support repeat and one-time transactions.
The implementation covers payments exposed through the city website for municipal services, supporting finance and customer service business functions and centralizing transaction capture through the Paymentus Payveris interface. Reconciliation and posting workflows were aligned with municipal revenue accounting processes and online payment receipt handling.
Governance emphasized web channel deployment controls, vendor management for payment security, and transaction audit trails, with operational oversight assigned to city finance and treasury stakeholders. Ongoing administration centers on configuration of payment methods, refund and dispute handling procedures, and compliance monitoring for the web payment environment.
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City of Irving HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2012 | 2012 |
In 2012, City of Irving deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance system to centralize time collection and supervisor timekeeper workflows across municipal departments. The deployment targeted City Council and multiple city departments, aligning timekeeping operations with existing IT responsibilities managed by internal staff.
The implementation coexisted with a set of custom in-house web applications developed in C#.NET and backed by SQL Server 2008, including an application to maintain citywide volunteer records and a database for all elected members of city Boards and Commissions. UKG Workforce Central Timekeeper was used for core Time and Attendance functions such as time capture, timecard maintenance, exception tracking, schedule management and supervisor approval workflows consistent with the Time and Attendance category.
Operational integration and support covered a portfolio of third party systems that the City maintained, including Banner ERP, Kronos Time Management, Inhance for water utilities, Trakit for code enforcement and government licensing, and Service Desk Plus for helpdesk ticketing and tracking. Internal IT workstreams emphasized ensuring data flows and operational handoffs between UKG Workforce Central Timekeeper and these systems, with the city IT team providing operational support rather than an external integrator.
Governance for the rollout emphasized staff training, application support, and alignment with departmental requirements, with City IT training end users on both third party systems and in-house web applications. The IT organization also used the deployment period to assist departments in selecting appropriate technical solutions and to support annual IT audit and reporting processes.
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Workforce Management | HCM |
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2012 | 2012 |
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City of Irving ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MCCi | Legacy | MCCi Justfoia | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, City of Irving implemented MCCi Justfoia to modernize public records intake and processing. The deployment targeted transparency and records management functions across dozens of municipal departments, positioning MCCi Justfoia in the Case Management category to centralize request intake and tracking.
MCCi Justfoia was configured with a public portal for external requester access, online status tracking for real-time request visibility, and online payments to capture fulfillment fees. The implementation used built-in automated reminders, workflow orchestration for request routing, and redaction tools embedded in document processing to manage release controls and statutory timelines.
Operational coverage extended across records-intensive municipal departments, consolidating intake forms, case records, and requester communications in a unified Case Management system. Portal transactions and payment capture were executed through the application workflows, while automated reminders and redaction capabilities were applied to sustain consistent processing and disclosure controls.
Governance shifted toward centralized request intake policies and standardized workflows, with automation enforcing notification cadence and procedural steps. The City of Irving implemented MCCi Justfoia in 2020 to improve requester experience by enabling a public portal, online status tracking, online payments, automated reminders, and integrated redaction within records workflows.
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Government ERP | ERP Services and Operations |
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2018 | 2019 |
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City of Irving Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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City of Irving CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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City of Irving ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Irving IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Irving
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Irving Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Irving IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Irving digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Irving Technographics
City of Irving is a Government organization based in United States,
with around 2336 employees and annual revenues of $550.0 million.
City of Irving operates a diverse technology stack with applications such as
Paymentus Payveris, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) and MCCi Justfoia,
covering areas like Payment Processing, Time and Attendance and Case Management.
City of Irving has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, UKG and MCCi.
City of Irving recently adopted applications including
Paymentus Payveris in 2020, MCCi Justfoia in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Irving’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Irving’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Irving technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.