City of Jacksonville, FL
117 W. Duval Street, Suite 480,
Jacksonville, 32202, FL,
United States
Jacksonville, 32202, FL,
United States
1 904-630-0500
Government
City of Jacksonville, FL Technographics
City of Jacksonville, FL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Jacksonville, FL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 City of Jacksonville, FL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Jacksonville, FL has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, NEOGOV ATS for Applicant Tracking System in 2014, Harris Cushing Systems for Computer Aided Dispatch in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Jacksonville, FL is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , NEOGOV or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Jacksonville, FL revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Jacksonville, FL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Jacksonville, FL Tech Stack and Enterprise Applications
City of Jacksonville, FL ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | Applications Software Technology | 2017 | 2018 |
In 2017, the City of Jacksonville implemented Oracle Cloud ERP, deploying an ERP Financial solution to modernize core administrative functions across its municipal government. The city, employing approximately 7,000 people, consolidated objectives for financial management, procurement, human resources, payroll, and budget development into a coordinated cloud program to address fragmented, manual processes.
The technical scope included Oracle ERP Cloud Financials, Procurement and Advanced Procurement, Oracle HCM Cloud, and Oracle Planning and Budgeting Cloud Service, with Oracle SOA Suite and an Oracle Data Warehouse providing integration and analytics infrastructure. Oracle Cloud ERP was configured to centralize financial close, procure to pay workflows, human capital management, payroll interfacing, and budget planning capabilities, supported by targeted business process reengineering and functional configuration.
Applications Software Technology served as the systems integrator and worked alongside Oracle and City stakeholders to scope and demonstrate the proposed solution to the City Council and the CFO. The architecture leveraged Oracle SOA Suite as an integration layer and the Oracle Data Warehouse for consolidated reporting and analytics, enabling cross department data flows between finance, procurement, HR, payroll, and budget offices.
The program was organized as a three year engagement, with governance activities that included executive briefings, stakeholder alignment sessions, and the establishment of change control procedures to give primary functional departments the ability to incorporate business changes. Rollout activities emphasized process redesign, role based configuration authority, and staged adoption across core administrative functions to increase adaptability to changing business requirements.
The City implemented Oracle Cloud ERP to create a user friendly, integrated ERP Financial environment and to streamline administrative and financial practices. AST and Oracle positioned the integrated solution to deliver streamlined, efficient business processes and significant savings of time and cost.
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Payment Processing | ERP |
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2020 | 2020 |
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City of Jacksonville, FL HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEOGOV | Legacy | NEOGOV ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014 City of Jacksonville, FL implemented NEOGOV ATS. The city uses NEOGOV ATS on its public website to capture job postings, online applications, and to manage candidate intake, positioning NEOGOV ATS as its Applicant Tracking System for municipal recruitment. The implementation leverages the vendor hosted application to surface requisitions on jacksonville.gov, provide web based application forms, and maintain candidate pipelines and basic screening workflows within the ATS.
Operational coverage spans the municipal human resources organization and hiring managers across city departments, centralizing requisition creation, applicant routing, and role based access to candidate records. Governance focuses on standardized job templates, approval workflows, and compliance oriented record keeping to support public sector hiring processes, with the NEOGOV ATS integrated into the city career site for end to end applicant capture and tracking.
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Core HR | HCM |
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2010 | 2018 |
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Core HR | HCM |
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2017 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2025 | 2025 |
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City of Jacksonville, FL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harris | Legacy | Harris Cushing Systems | Computer Aided Dispatch | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 the City of Jacksonville implemented an upgrade to Harris Cushing Systems within the Computer Aided Dispatch category for its municipal policing operations. The implementation is recorded in PSIMS release notes and identifies the Jacksonville Police Department as a site where Leads 3.0 was completed, signaling production use of Cushing Systems PSIMS suite for police records and dispatch.
The deployment includes PSIMS Anywhere with Computer Aided Dispatch capabilities and the Leads and Records functionality through Leads 3.0, providing incident intake, case management, and reporting workflows consistent with CAD and records management. Harris Cushing Systems is employed to support incident reporting and to prepare data for state National Incident Based Reporting System submissions, indicating configuration of records workflows and NIBRS data preparation routines.
Operational coverage centers on the Jacksonville Police Department, where the implementation supports core public safety business functions including dispatch operations, incident reporting, and criminal records management. The procedural signal from release notes indicates the site-level upgrade completed for Leads 3.0, aligning the agency to PSIMS Anywhere CAD and records modules for ongoing NIBRS reporting and incident documentation workflows.
Governance and rollout detail is limited to the release note signal that a Leads 3.0 implementation or upgrade was completed at the Jacksonville Police Department site, with Harris Cushing Systems serving as the installed application. The record establishes City of Jacksonville Harris Cushing Systems Computer Aided Dispatch as the operational platform for incident reporting and state NIBRS submission processes.
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City of Jacksonville, FL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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City of Jacksonville, FL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2025 | 2025 |
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City of Jacksonville, FL Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2024 | 2024 |
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Content Management | Content Management |
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2025 | 2025 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2025 | 2025 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2025 | 2025 |
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Web Content Management | Content Management |
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2018 | 2018 |
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City of Jacksonville, FL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2025 | 2025 |
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Customer Support | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2025 | 2025 |
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City of Jacksonville, FL EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2018 |
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EPM | EPM |
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2017 | 2018 |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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City of Jacksonville, FL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Application Performance Management | ITSM |
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2025 | 2025 |
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City of Jacksonville, FL Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2018 |
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City of Jacksonville, FL TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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City of Jacksonville, FL PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2017 | 2018 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2025 | 2025 |
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City of Jacksonville, FL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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City of Jacksonville, FL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Jacksonville, FL
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief of Compensation & Benefits | CXO | HR | |
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Human Resource Business Partner | Manager | HR | |
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Human Resource Business Partner | Manager | HR | |
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Director of Employee Services | Director | HR | |
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Director Of Finance And Administration / Chief Financial Officer | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief of Procurement | CXO | Procurement | |
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Comptroller | Director | Finance | |
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Manager of Accounting Systems | Manager | IT | |
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Enterprise Applications Manager | Manager | IT | |
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Finance & Administrative Manager | Manager | Finance | |
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Information Systems Adminstrator | Manager | IT | |
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Apps Being Evaluated by City of Jacksonville, FL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Jacksonville, FL IT executives and key decision makers. This section highlights City of Jacksonville, FL's latest recorded technology evaluations, including DailyPay for Earned Wage Access on 2025-01-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Jacksonville, FL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-01-27 | City of Jacksonville, FL | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
FAQ - APPS RUN THE WORLD City of Jacksonville, FL Technographics
City of Jacksonville, FL is a Government organization based in United States,
with around 7000 employees and annual revenues of $1.10 billion.
City of Jacksonville, FL operates a diverse technology stack with applications such as
Oracle Cloud ERP, NEOGOV ATS and Harris Cushing Systems,
covering areas like ERP Financial, Applicant Tracking System and Computer Aided Dispatch.
City of Jacksonville, FL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEOGOV and Harris.
City of Jacksonville, FL recently adopted applications including
Akamai mPulse in 2024, Akamai CDN in 2024 and Google Tag Manager in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Jacksonville, FL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Jacksonville, FL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Jacksonville, FL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.