Lebanon, 3766, NH,
United States
City of Lebanon, New Hampshire Technographics
City of Lebanon, New Hampshire Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Lebanon, New Hampshire and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 161 City of Lebanon, New Hampshire employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Lebanon, New Hampshire has purchased the following applications: Hubspot Live Chat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Publitas for Product Information Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Lebanon, New Hampshire is running and its propensity to invest more and deepen its relationship with HubSpot , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Lebanon, New Hampshire revenues, which have grown to $49.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Lebanon, New Hampshire intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Lebanon, New Hampshire Tech Stack and Enterprise Applications
City of Lebanon, New Hampshire AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, City of Lebanon, New Hampshire implemented Hubspot Live Chat on its municipal website. The deployment leverages Hubspot Live Chat as a Chatbots and Conversational AI solution to provide real time constituent engagement and basic conversational workflows for the city website.
The implementation is delivered as a website embedded chat widget that captures visitor messages, presents automated greetings and offline message capture forms, supports canned responses, and logs chat transcripts for later review. Operational coverage centers on constituent services and municipal communications, with conversations routed to designated staff queues and administrative controls used to manage response templates, staffing availability, and transcript retention policies.
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City of Lebanon, New Hampshire Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Lebanon, New Hampshire embedded Cisco Webex Meetings for Audio Video and Web Conferencing on its public website. Cisco Webex Meetings is used to present web-based meeting join points that enable residents and staff to access scheduled and ad hoc audio and video sessions directly from municipal web pages.
The deployment follows a cloud-hosted SaaS model, leveraging Cisco Webex Meetings capabilities such as high-definition video, audio conferencing, screen sharing, and browser client access to support remote participation. Implementation scope centers on public meeting publication and municipal collaboration workflows, with website integration of meeting join widgets and links to streamline access from the City of Lebanon web portal.
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Collaboration | Collaboration |
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2018 | 2018 |
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City of Lebanon, New Hampshire eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Publitas | Legacy | Publitas | Product Information Management | eCommerce | n/a | 2017 | 2017 |
In 2017, City of Lebanon, New Hampshire deployed Publitas as a Product Information Management application. Publitas is implemented on the municipal website to host and publish structured catalogs and public-facing product or service literature, using an embedded viewer to surface formatted publications within site pages. The deployment supports web publishing and content distribution for municipal services and communications.
Configuration centers on digital publication management, metadata tagging, and web embedding capabilities typical of Product Information Management platforms, enabling the city to author, update, and present structured information through their site. The architecture reflects a cloud-hosted SaaS delivery model integrated into the website, with content governance and editorial workflows managed by municipal communications and content owners to schedule updates and approvals. Operational scope is focused on the City of Lebanon website, supporting public-facing departments and resident information channels.
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City of Lebanon, New Hampshire CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2017 | 2017 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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City of Lebanon, New Hampshire ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Lebanon, New Hampshire TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2019 | 2019 |
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City of Lebanon, New Hampshire IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City of Lebanon, New Hampshire
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Lebanon, New Hampshire Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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