Naperville, 60540, IL,
United States
City of Naperville Technographics
City of Naperville Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Naperville and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1176 City of Naperville employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Naperville has purchased the following applications: PayPal Braintree for Payment Processing in 2018, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2013, NorthStar MeterSense MDM for Utilities ERP in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Naperville is running and its propensity to invest more and deepen its relationship with PayPal , UKG , Constellation Software Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Naperville revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Naperville intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Naperville Tech Stack and Enterprise Applications
City of Naperville ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2018 | 2018 |
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City of Naperville HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2013 | 2013 |
In 2013, City of Naperville implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance solution. The deployment centralized time capture and scheduling for the municipal workforce, providing a single system of record for employee hours across city departments for an organization of approximately 1,176 employees.
Operational responsibilities included all maintenance, training, and troubleshooting for Kronos Workforce Central, specifically administering timekeeping, scheduling, setting up labor levels, and authoring HyperFind queries. System administration workflows covered configuring labor level hierarchies, maintaining schedule templates, and supporting end users with time entry corrections and schedule exceptions.
Governance and process ownership were maintained by internal administrators who provided ongoing training, issue resolution, and system upkeep to sustain payroll and workforce management operations. UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) served as the primary Time and Attendance application for the City of Naperville, underpinning operational staffing and payroll processes.
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Workforce Management | HCM |
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2013 | 2013 |
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City of Naperville ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | NorthStar MeterSense MDM | Utilities ERP | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, the City of Naperville chose NorthStar MeterSense MDM as the meter data management solution for its Naperville Smart Grid Initiative. The deployment was tied to a large AMI meter replacement program led by the municipal utility operations team, and the selection positioned NorthStar MeterSense MDM inside the city’s Utilities ERP efforts to centralize meter read validation and interval data reconciliation.
The announcement links MeterSense to AMI validation, performance monitoring and billing workflows, indicating configuration of core meter data management capabilities such as event ingestion, validation rules, interval data storage and exception management. NorthStar MeterSense MDM was implemented to support automated validation pipelines, time series normalization and performance monitoring workflows consistent with meter data management practices for municipal utilities.
Integrations were established with the AMI network and with customer information system billing workflows, as the project required handoff of validated usage data to billing and customer service. Operational scope covered the utility department and customer service functions, with rollout governance aligned to AMI cutover schedules and data reconciliation processes to support billing readiness, grid efficiency objectives and improved customer energy tools.
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City of Naperville Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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City of Naperville CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2022 | 2022 |
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Citizen Engagement | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2022 | 2022 |
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City of Naperville ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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City of Naperville PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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City of Naperville IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City of Naperville
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Naperville Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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