City of New York, NY
1 Centre Street, 22nd Floor,
New York, 10007, NY,
United States
New York, 10007, NY,
United States
1 212-639-9675
Government
City of New York, NY Technographics
City of New York, NY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of New York, NY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 302383 City of New York, NY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of New York, NY has purchased the following applications: Kofax MarkView for AP Automation in 2012, Oracle PeopleSoft Absence Management for Absence and Leave Management in 2023, IBM Maximo for Enterprise Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of New York, NY is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Optima Global Solutions , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of New York, NY revenues, which have grown to $116.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of New York, NY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of New York, NY Tech Stack and Enterprise Applications
City of New York, NY ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2012 | 2012 |
In 2012 City of New York implemented Kofax MarkView as an AP Automation solution to centralize Accounts Payable imaging and workflow processing. The deployment was an on premises configuration that included MarkView application servers, dedicated database servers, and SAN attached storage, supported by the municipal network infrastructure to host imaging and archival services.
The implementation included administration, installation, and upgrade activities for the Kofax 170 MarkView imaging system, plus customization work to tailor MarkView to city AP workflows. Functional capabilities configured and operated included invoice capture and image processing, workflow routing and approval orchestration, document validation and exception handling, and indexed archival for retrieval, consistent with AP Automation platform behavior.
Operational support covered first line user support for Kofax MarkView users in Accounts Payable and system administration tasks. Engineering and operations teams troubleshot performance issues at the application layer, database layer, server infrastructure, network stack, and SAN storage layer, indicating cross‑tier diagnostics and tuning were part of steady state support.
Governance focused on application administration, scheduled upgrades, and ongoing configuration control to maintain imaging and workflow integrity. Day to day operations emphasized user support, patch and upgrade management for Kofax MarkView, and multi-layer performance monitoring across application, database, server, network, and SAN components.
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AP Automation | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2011 | 2011 |
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ERP Financial | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2000 | 2001 |
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ERP Financial | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2013 | 2013 |
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City of New York, NY HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Absence Management | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023, City of New York implemented Oracle PeopleSoft Absence Management to centralize Absence and Leave Management across HR, Benefits, and Payroll functions under the Financial Information Services Agency. The implementation is positioned to support the New York City Automated Personnel System NYCAPS and to provide a consistent absence handling capability for enterprise wide human capital processes.
Configuration and functional scope included Oracle PeopleSoft Absence Management alongside PeopleSoft HR, Benefits, eHire including TAM and Candidate Gateway, eProfile, ePerformance, Employee Profiles for accomplishments, Oracle Taleo, and Workers Compensation. Technical work centered on PeopleTools 8.SX and standard PeopleSoft development artifacts such as PeopleCode, SQR, SQL, App Designer, and the use of Toad for database analysis, with customizations, patches, and upgrades applied across multiple environments.
Integration design relied on application messaging through integration broker and PeopleSoft interfaces into third party systems, reflecting the stated requirement for extensive interface experience. Operational coverage targeted HR, benefits administration, and payroll workflows citywide via NYCAPS, with analysts, developers, testers, and business owners collaborating on interface points and data flows between modules.
Governance followed enterprise SDLC practices, with release teams responsible for analysis, design, code promotion, documentation, testing, and production maintenance. The Senior PeopleSoft Systems Analyst role emphasized techno functional ownership for architecture quality, functional design review, and the ability to operate and maintain the Oracle PeopleSoft Absence Management application after implementation.
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Benefits Administration | HCM |
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2023 | 2023 |
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Core HR | HCM |
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2023 | 2023 |
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Payroll | HCM |
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1990 | 1990 |
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Payroll | HCM |
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2023 | 2023 |
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Pension Administration | HCM |
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2015 | 2016 |
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Performance and Goal Management | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2025 | 2025 |
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City of New York, NY ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, City of New York implemented IBM Maximo in an Enterprise Asset Management deployment to manage lead paint remediation and associated operational data. The implementation centralized records originating from a Microsoft Access database of approximately 200,000 records covering lead paint contaminated apartments across the five boroughs, and it produced between 50 and 100 HUD summary reports daily.
The IBM Maximo implementation focused on work order lifecycle and vendor management, leveraging IBM Maximo for creation, quality assurance, closure, and payment preparation of lead testing work orders. Operators closed out between 50 and 100 lead testing work orders daily and performed QA on 20 to 30 work orders per day, returning erroneous submissions to vendors and uploading corrected work orders into Maximo, with an estimated project volume of approximately 130,000 work orders informing configuration of status flows and approval checkpoints.
Data ingestion and reporting combined structured records from Microsoft Access with vendor deliverables in MS-Word and MS-Excel, requiring manual analysis for errors and subsequent remediation before authoritative entry into IBM Maximo. Corrected work orders were uploaded into IBM Maximo to enable vendor payment processing, positioning IBM Maximo as the central data store for lead testing operations and summary reporting for Housing and Urban Development.
Governance and process changes included refined QA procedures to streamline processing and increase productivity, formalized vendor return workflows for erroneous work orders, and standardized upload processes into Maximo for payment readiness. Operational scope encompassed Housing and Urban Development functions across all five boroughs, vendor coordination for testing and remediation, and day to day data management and reporting executed within IBM Maximo.
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Insurance Claims Management | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2017 | 2017 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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City of New York, NY AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2020 | 2020 |
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City of New York, NY Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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City of New York, NY Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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City of New York, NY Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2013 | 2013 |
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City of New York, NY SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Fleet Management | SCM |
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2019 | 2019 |
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Fleet Management | SCM |
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2014 | 2014 |
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Traffic Management | SCM |
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2004 | 2004 |
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Transportation Management | SCM |
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2025 | 2026 |
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City of New York, NY CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2012 | 2013 |
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CRM | CRM |
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2003 | 2003 |
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Customer Experience | CRM |
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2015 | 2015 |
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Donor and Fundraising Management | CRM |
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2011 | 2011 |
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Listing Management | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2020 | 2021 |
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City of New York, NY ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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City of New York, NY TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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Risk Management | TRM |
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2012 | 2012 |
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City of New York, NY PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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City of New York, NY IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2010 | 2011 |
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City of New York, NY CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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City of New York, NY Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Mass Notification System | Physical Security |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at City of New York, NY
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Special Advisor | Manager | Legal | |
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Director , Business Intelligence and Analytics | Director | IT | |
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CIO | CXO | Finance | |
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Commissioner | CXO | Finance | |
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Assistant Commissioner, Technology and Chief Information Officer | CXO | IT | |
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Assistant Commissioner, Operations | Non Manager | Operations | |
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Assistant Commissioner, Finance | Manager | Finance | |
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Executive Vice President/Chief Information Officer | CXO | IT | |
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Vice President IT | VP | IT | |
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Chief Fleet Officer, Deputy Commissioner, Department of Citywide Administrative Services | CXO | Supply Chain | |
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Deputy Chief Fleet Management Officer | CXO | Supply Chain | |
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Assistant Commissioner Citywide Fleet Operations, Sustainability Infrastructure, Emergency Mgmt | Non Manager | Operations | |
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Deputy Chief Fleet Management Officer for Fleet Compliance | CXO | Supply Chain | |
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Deputy Chief Fleet Management Officer | CXO | Supply Chain | |
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Director Of Operations | Director | Finance | |
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Fleet Safety Manager | Manager | Supply Chain | |
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Chief Information Officer | CXO | IT | |
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Chief Technology Officer | CXO | IT | |
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Deputy Commissioner of Infrastructure | CXO | Finance | |
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Executive Director - Telecom | Director | Finance | |
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Director, Enterprise Network Deployment | Director | IT | |
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Administrative Manager, HR Director | Director | HR | |
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Deputy Chief People Officer - Compliance, Labor Relations & Payroll | CXO | HR | |
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Director of HRIS | Director | HR | |
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Human Resources Generalist | Non Manager | HR | |
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Payroll Administration | Manager | HR | |
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Director HR | Director | HR | |
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Apps Being Evaluated by City of New York, NY Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of New York, NY IT executives and key decision makers. This section highlights City of New York, NY's latest recorded technology evaluations, including Catapult Pro Video for Video Editing on 2026-03-01, Certiphi Screening for BackGround Screening on 2026-02-24, and BBH Liquidity Management Tool (LMT) for Asset and Wealth Management on 2026-01-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of New York, NY digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-01 | City of New York, NY | Evaluated | Catapult | Catapult Pro Video | Video Editing | Content Management |
| 2026-02-24 | City of New York, NY | Evaluated | Certiphi Screening | Certiphi Screening | BackGround Screening | HCM |
| 2026-01-24 | City of New York, NY | Evaluated | Brown Brothers Harriman | BBH Liquidity Management Tool (LMT) | Asset and Wealth Management | Investment Management |
| 2025-11-10 | City of New York, NY | Evaluated |
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Contract Lifecycle Management | Content Management |
| 2025-10-01 | City of New York, NY | Evaluated |
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BackGround Screening | HCM |
| 2025-07-25 | City of New York, NY | Evaluated |
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Cognitive Computing | AI-Powered Application |
| 2024-11-27 | City of New York, NY | Evaluated |
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Core HR | HCM |
| 2024-11-01 | City of New York, NY | Evaluated |
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Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD City of New York, NY Technographics
City of New York, NY is a Government organization based in United States,
with around 302383 employees and annual revenues of $116.50 billion.
City of New York, NY operates a diverse technology stack with applications such as
Kofax MarkView, Oracle PeopleSoft Absence Management and IBM Maximo,
covering areas like AP Automation, Absence and Leave Management and Enterprise Asset Management.
City of New York, NY has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, Oracle and IBM.
City of New York, NY recently adopted applications including
SumTotal Cybershift Time in 2025, Verra Mobility in 2025 and Axon Fusus in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of New York, NY’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of New York, NY’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of New York, NY technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.