Pickering, L1V 6K7, ON,
Canada
City Of Pickering, ON Technographics
City Of Pickering, ON Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Pickering, ON and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 City Of Pickering, ON employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Pickering, ON has purchased the following applications: Resolver Investigations & Case Management for Case Management in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, Adobe Experience Cloud for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Pickering, ON is running and its propensity to invest more and deepen its relationship with Kroll , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Pickering, ON revenues, which have grown to $136.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Pickering, ON intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Pickering, ON Tech Stack and Enterprise Applications
City Of Pickering, ON ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kroll | Legacy | Resolver Investigations & Case Management | Case Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, the City Of Pickering, ON implemented Resolver Investigations & Case Management to centralize municipal incident reporting and improve response times across departments. Resolver Investigations & Case Management, categorized as Case Management, established a centralized reporting portal with structured intake and investigative case records to support triage and accountability across municipal operations in the Greater Toronto Area.
The deployment used Resolver’s Incident Management and Investigations modules to create standardized workflows, configurable case lifecycles, role based access controls, and an immutable audit trail for each case. Configuration focused on automated notification and assignment rules, evidence and attachment handling, and built in investigatory status tracking to enable consistent case progression and documented handovers.
Operational coverage targeted municipal departments across the Greater Toronto Area, centralizing previously disparate incident intake into a single portal and aligning investigative processes under common governance. Rollout emphasized process standardization and governance around case ownership, escalation criteria, and audit record maintenance to improve cross department coordination.
Outcomes reported by the City of Pickering include a 280% increase in incident submissions and improved response times across departments following the implementation of Resolver Investigations & Case Management. The centralized case management approach delivered a unified intake and an auditable investigation workflow for municipal incident handling.
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City Of Pickering, ON Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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City Of Pickering, ON CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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City Of Pickering, ON PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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City Of Pickering, ON TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2022 | 2022 |
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City Of Pickering, ON IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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City Of Pickering, ON CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City Of Pickering, ON
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Of Pickering, ON Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-02 | City Of Pickering, ON | Evaluated | SAP | SAP Customer Experience (SAP CX) | Customer Experience | CRM |