City of South Bend, Indiana
227 West Jefferson Blvd,
South Bend, 46601, IN,
United States
South Bend, 46601, IN,
United States
1 574-233-0311
Government
City of South Bend, Indiana Technographics
City of South Bend, Indiana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of South Bend, Indiana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 City of South Bend, Indiana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of South Bend, Indiana has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2010, Microsoft Power BI for Analytics and BI in 2020, Automattic Jetpack CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of South Bend, Indiana is running and its propensity to invest more and deepen its relationship with UKG , Microsoft , SoundThinking (formerly ShotSpotter) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of South Bend, Indiana revenues, which have grown to $368.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of South Bend, Indiana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of South Bend, Indiana Tech Stack and Enterprise Applications
City of South Bend, Indiana HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2010 | 2010 |
In 2010, City of South Bend implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management system. The implementation is surfaced through a Kronos-hosted web portal at southbendin-dev.kronos.net, indicating a centrally hosted web access point for municipal staff and supervisors.
The UKG Workforce Central deployment emphasizes core Workforce Management capabilities including time and attendance capture, employee scheduling, absence management, and labor analytics to support municipal operations. Configuration covers employee profiles, pay rules, accrual tracking, and automated time collection workflows, aligning timekeeping and scheduling data to operational payroll and staffing processes.
Operational coverage is citywide across City of South Bend municipal departments, providing centralized timekeeping, scheduling governance, and supervisor approval workflows. Governance and process orientation focus on standard municipal controls such as timecard reconciliation, leave policy enforcement, and role based approvals consistent with Workforce Management practice.
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City of South Bend, Indiana Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, City of South Bend, Indiana implemented Microsoft Power BI as a public-facing analytics capability. The deployment is explicitly present on the municipal website and positions Microsoft Power BI within the Analytics and BI category for both external transparency and internal reporting needs.
The Microsoft Power BI implementation emphasizes interactive dashboards and published reports, leveraging Power BI report embedding to surface visualizations directly on city web pages. Configuration work included report publishing, workspace segregation for public versus internal content, and typical Analytics and BI features such as interactive filtering, scheduled data refreshes, and role based access control for internal consumers.
Operational coverage spans municipal functions, with published dashboards serving public information needs while internal Power BI workspaces support department level reporting and routine operational analysis. Governance practices were applied to control report publication and workspace permissions, establishing report publishing workflows and data governance checkpoints for city stakeholders.
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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City of South Bend, Indiana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, the City of South Bend, Indiana deployed Automattic Jetpack CRM on its public website. The municipal government, with roughly 1,000 employees, uses Automattic Jetpack CRM as its CRM instance to centralize web-originated constituent contacts and support online engagement workflows.
The deployment is web-hosted within the city website where Automattic Jetpack CRM is configured to capture website form submissions, maintain structured contact records, log interaction activity, and stage outreach workflows, reflecting CRM functional modules such as contact management, activity tracking, and campaign orchestration. Operational coverage is concentrated in communications and constituent services functions, with governance aligned to web content owners and outreach coordinators to manage consent, data stewardship, and record update processes.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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City of South Bend, Indiana ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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City of South Bend, Indiana PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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City of South Bend, Indiana PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2023 | 2023 |
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City of South Bend, Indiana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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City of South Bend, Indiana CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of South Bend, Indiana
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of South Bend, Indiana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of South Bend, Indiana IT executives and key decision makers. This section highlights City of South Bend, Indiana's latest recorded technology evaluations, including Oracle OCI AI Infrastructure for AI infrastructure on 2025-04-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of South Bend, Indiana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-24 | City of South Bend, Indiana | Evaluated | Oracle | Oracle OCI AI Infrastructure | AI infrastructure | AI Development |
FAQ - APPS RUN THE WORLD City of South Bend, Indiana Technographics
City of South Bend, Indiana is a Government organization based in United States,
with around 1000 employees and annual revenues of $368.0 million.
City of South Bend, Indiana operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Microsoft Power BI and Automattic Jetpack CRM,
covering areas like Workforce Management, Analytics and BI and CRM.
City of South Bend, Indiana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Microsoft and Automattic.
City of South Bend, Indiana recently adopted applications including
SoundThinking CrimeTracer in 2024, Airtable in 2023 and Automattic Jetpack CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of South Bend, Indiana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of South Bend, Indiana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of South Bend, Indiana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.