City of Sterling Heights
40555 Utica Road,
Sterling Heights, 48313, MI,
United States
Sterling Heights, 48313, MI,
United States
1 586-446-2489
Government
City of Sterling Heights Technographics
City of Sterling Heights Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Sterling Heights and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 486 City of Sterling Heights employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Sterling Heights has purchased the following applications: UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling in 2013, CivicEngage for Citizen Engagement in 2015, Microsoft Azure Monitor for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Sterling Heights is running and its propensity to invest more and deepen its relationship with UKG , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Sterling Heights revenues, which have grown to $111.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Sterling Heights intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Sterling Heights Tech Stack and Enterprise Applications
City of Sterling Heights HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM | n/a | 2013 | 2013 |
In 2013, City of Sterling Heights implemented UKG Workforce Central TeleStaff (ex Kronos TeleStaff) as a Workforce Management platform to support municipal staffing workflows. The application is exposed to staff via a city-specific Kronos TeleStaff portal, and the city documentation shows an active login endpoint for sterling-heights-wfts.kronos.net/login, confirming public safety and municipal personnel access to the system.
The deployment leverages functionality typical of UKG Workforce Central TeleStaff, including centralized employee scheduling, automated callout and on-call assignment, rule-based shift assignment and swap workflows, and time collection tied to staffing rosters. UKG Workforce Central TeleStaff is used by City of Sterling Heights to manage workforce scheduling and staffing for municipal business functions, with configuration of scheduling rules and staffing policies to enforce operational governance and shift assignment workflow.
|
City of Sterling Heights CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, City of Sterling Heights implemented CivicEngage from CivicPlus as its Citizen Engagement platform on the municipal website. The deployment of CivicEngage is centered on the public web presence, with the CivicEngage application providing the principal interface for citizen communications and online access to municipal services.
CivicEngage has been used to instrument standard citizen engagement capabilities, including public content publishing, news and announcements, event calendars, online forms for service requests, and subscription notification workflows. The implementation emphasizes content management and front-line service intake consistent with Citizen Engagement functional patterns, and the CivicEngage application is the primary channel for those interactions.
Operational ownership is aligned with the city communications function and supporting IT operations, providing citywide coverage for resident-facing information and transaction capture across municipal departments. Governance has focused on editorial workflows, access controls, and publication cadence to maintain consistent public information on the city website, with CivicEngage functioning as the central Citizen Engagement platform.
|
|
|
|
|
Citizen Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
City of Sterling Heights ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, City of Sterling Heights implemented Microsoft Azure Monitor for Application Performance Management. The deployment was applied to the municipality's public website and the supporting web services, positioning Microsoft Azure Monitor as the primary Application Performance Management solution for web operations and IT monitoring.
The implementation captured telemetry across HTTP response times, availability checks, performance metrics, and centralized log aggregation, with configured alerting and dashboarding to surface anomalies and incidents. Microsoft Azure Monitor was used to instrument site-level metrics and logs, enabling continuous observability and event correlation across application telemetry and infrastructure signals.
Operational coverage centered on municipal IT and website administration teams, who consumed dashboards and alerts to manage uptime and incident triage for the public portal. Governance was structured around centralized monitoring ownership, role-based access to dashboards, and alert routing to operations staff to support ongoing incident response and service continuity.
The configuration emphasizes cloud-native telemetry collection and centralized log management, sustaining a single pane of glass for web performance and availability monitoring. Microsoft Azure Monitor remains the cornerstone of City of Sterling Heights Application Performance Management for its externally facing website and associated web services.
|
City of Sterling Heights PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2020 | 2020 |
|
City of Sterling Heights IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2001 | 2001 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
City of Sterling Heights CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at City of Sterling Heights
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Sterling Heights Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Sterling Heights IT executives and key decision makers. This section highlights City of Sterling Heights's latest recorded technology evaluations, including Zendesk Chat for Chatbots and Conversational AI on 2025-05-27, LiveChat for Chatbots and Conversational AI on 2025-05-27, and Rocket.chat for Chatbots and Conversational AI on 2025-05-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Sterling Heights digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD City of Sterling Heights Technographics
City of Sterling Heights is a Government organization based in United States,
with around 486 employees and annual revenues of $111.0 million.
City of Sterling Heights operates a diverse technology stack with applications such as
UKG Workforce Central TeleStaff (ex Kronos TeleStaff), CivicEngage and Microsoft Azure Monitor,
covering areas like Workforce Management, Workforce Scheduling, Citizen Engagement and Application Performance Management.
City of Sterling Heights has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, CivicPlus and Microsoft.
City of Sterling Heights recently adopted applications including
Constant Contact Email Marketing in 2021, Granicus govDelivery in 2020 and Esri Arcgis in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Sterling Heights’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Sterling Heights’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Sterling Heights technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.