City of Surprise
16000 N Civic Center Plaza,
Surprise, 85374, AZ,
United States
Surprise, 85374, AZ,
United States
1 623-222-1000
Government
City of Surprise Technographics
City of Surprise Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Surprise and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 City of Surprise employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Surprise has purchased the following applications: Tyler Munis HCM for Core HR in 2016, Mark43 CAD for Computer Aided Dispatch in 2025, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Surprise is running and its propensity to invest more and deepen its relationship with Tyler Technologies , UKG , Mark43 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Surprise revenues, which have grown to $16.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Surprise intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Surprise Tech Stack and Enterprise Applications
City of Surprise HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, City of Surprise implemented Tyler Munis HCM, deploying the Core HR application to centralize HR and payroll workflows for the municipal workforce. The city worked with the implementation team from Tyler Technologies alongside key employees from finance, human resources, and payroll to drive the program and shift transactional processes to digital forms.
The implementation emphasized Tyler Munis HCM Employee Self Service and was put into use immediately for time entry, enabling employee-driven updates to federal and state tax elections and direct deposit information. The city also brought open enrollment online through Munis Employee Self Service, moving benefits administration and enrollment workflows into a self-service model that reduced manual HR intervention.
Operational ownership rested with HR, payroll, and finance departments, with internal city leads coordinating configuration, user adoption, and process changes with the Tyler implementation team. Governance changes focused on shifting routine transactions to employee self-service and formalizing workflows for benefits and payroll data capture, making it easier for HR staff and employees to manage benefit changes.
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Workforce Management, Workforce Scheduling | HCM |
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2014 | 2014 |
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City of Surprise ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mark43 | Legacy | Mark43 CAD | Computer Aided Dispatch | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, the City of Surprise deployed Mark43 CAD as part of a broader Mark43 Public Safety Platform rollout for the Surprise Police Department. Mark43 CAD serves as the Computer Aided Dispatch component alongside the vendor supplied Records Management System and mobile tools, implemented to consolidate dispatch, records, and evidence workflows across the Arizona region.
The implementation configured core Computer Aided Dispatch capabilities including call taking, incident creation, and real-time automatic vehicle location mapping, while the Records Management System and mobile modules supported mobile reporting and evidence tracking workflows. Built-in NIBRS compliance was enabled within the Records Management System, and mobile tools were provisioned to improve field mobility and data capture at point of service.
Operational coverage focused on the Surprise Police Department within Arizona, representing the first Mark43 CAD deployment in the state. Governance centered on unifying dispatch, records, and evidence processes onto a single platform, streamlining cross functional workflows between dispatch operations, records clerks, and field personnel. The deployment delivered improved field mobility, real-time AVL mapping, and built-in NIBRS compliance to increase data quality and operational efficiency.
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City of Surprise Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Surprise implemented Cisco Webex Meetings. The deployment uses Cisco Webex Meetings on their website and is categorized as Audio Video and Web Conferencing to deliver public-facing and internal meeting capabilities for municipal operations.
The implementation leverages Cisco Webex Meetings core capabilities including hosted video sessions, screen sharing, meeting recording, and participant management, with meeting access surfaced through the City of Surprise website. Operational governance is administered by city IT and meeting owners, covering scheduling, access controls, and public meeting publication workflows, and the configuration is focused on delivering reliable Audio Video and Web Conferencing for council, committee, and staff collaboration.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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City of Surprise Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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City of Surprise CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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City of Surprise ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Surprise IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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City of Surprise CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Surprise
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City of Surprise Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Surprise IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Surprise digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD City of Surprise Technographics
City of Surprise is a Government organization based in United States,
with around 600 employees and annual revenues of $16.8 million.
City of Surprise operates a diverse technology stack with applications such as
Tyler Munis HCM, Mark43 CAD and Cisco Webex Meetings,
covering areas like Core HR, Computer Aided Dispatch and Audio Video and Web Conferencing.
City of Surprise has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Mark43 and Cisco Systems.
City of Surprise recently adopted applications including
Mark43 CAD in 2025, Momentive SurveyMonkey in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Surprise’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Surprise’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Surprise technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.